SpringHill Suites by Marriott Portland Hillsboro

Got surprised by a $12/day parking charge that was not highlight or signed at check in. Manager was not interested in removing. There are literally free parking bays 5 yards from the parking lot on the street as well as free parking all around the hotel. How this hotel can justify a charge when the parking lot is not gated or has security. Park on the street for FREE. I will the next time.

I came to play golf for a couple of days. I chose here because it had a hot tub. Great idea for after a round of golf. Well kind of a let down. Water was warm at best and jets had no pressure. So just a let down. They were also lacking staff. Never saw anyone except the gal that checked me in.

Didnt know they charged $12 to park.

Breakfast was great. Pool was a bit cold but hot tub was great.

Be aware of $12 parking fee/daily

Suite size was super roomy. Pool & hot tub combo was a huge hit. Easy parking and elevator access.

It’s a good stay for a quick trip. Quiet area surrounded by dining and shopping options. Really close to Hillsboro Ballpark, which is why we were there. Starbucks right across the lot. Shower needs to be replaced, pool could use a good cleaning, carpets could use a steaming. Could be a super nice hotel if some money was put into an update.

This hotel was ok. The room layout was weird...tv mounted to a wall facing the desk and hard to see from the bed or the couch. Pool was nice but cold. Breakfast had hot and cold options and was good. Bed was comfy and room was quiet. Coffe in lobby and in the room was terrible.

There was a $12 fee charged to my cc for parking in the hotel parking lot. At no time was I made aware of this charge, or asked if I authorized a charge to my cc for this purpose. At check in I was asked for a cc for incidental or miscellaneous charges, but was not told specifically that there was a charge to park in the hotel parking lot. Won't stay there again because of that.

I was told hot tub was 102degrees. Felt barely hot. Otherwise perfect trip.

Friendly staff / Closed to stores if you need any travel items. However, I have notified the staff regards to my bed linens and pillow covers with multiple hair and yellow stain which was pretty gross. They have told me that I have to notify the staff 24 hours in advance for them to clean the room but they provided linens and pillow covers for me to replace my own...? It was okay but they can definitely do better for the customer. Overall I enjoyed staying at the hotel.

Hotel was nice and relatively clean (found a bug crawling on the floor and crumbs in the pull-out bed when we first arrived). We liked the layout of the room, it felt cozy with the couch, kitchen nook, bathroom in the middle, and there was a nice place to work on the desk. Breakfast was good with something that everyone in our family enjoyed (the potatoes were especially good). We didn't use the pool/hot tub... it seemed smaller than what the photos showed.

Very nice staff and clean hotel. Would stay here again.

The unit was very clean and the staff were very friendly while responding to any requests.

Very clean. I have stayed multiple times at this facility.

the room looks clean but the carpet smells

After 6 days it was nice to find a quiet place with friendly staff and clean room

The hotel looks nice, updated and at first sight, clean. The staff are friendly and welcoming. The biggest downfall I had is that the bed sheets did not look like they were changed at all. First thing I noticed was the smell of BO. I switched on the light to inspect the sheets and saw body hair on the sheets. I was also given a room with a clogged toilet. I called front dest for a plunger, they were very nice and accommodating but the plunger was no help. Fortunately I had a one night stay, it would have been a nightmare if it were longer.

Rooms infested with fleas. Towel holders falling off walls. Tv mounts loose and falling apart. Dirty rooms. Cold pool. Hot tub jets hardly working. Switched room due to fleas, and other room had fleas also. Rooms in poor condition, and dirty.

Clean room. Friendly staff.

Nice and clean room, good room layout, quiet and convenient location.

My stay at SpringHill Suites by Marriott Portland Hillsboro was truly heartwarming. From the moment I arrived, the staff made me feel welcomed and cared for. The suite was spacious and thoughtfully designed, providing a comfortable haven after a busy day. Every little detail, from the cozy bed to the clean, modern amenities, reflected genuine care and quality. I left feeling refreshed and valued, and I look forward to my next visit.

It was clean, spacious, comfortable bed. Thank you

Suite size was super roomy. Pool & hot tub combo was a huge hit. Easy parking and elevator access.

This hotel was ok. The room layout was weird...tv mounted to a wall facing the desk and hard to see from the bed or the couch. Pool was nice but cold. Breakfast had hot and cold options and was good. Bed was comfy and room was quiet. Coffe in lobby and in the room was terrible.

very spacious and clean

Bed was comfortable

Comfortable but more traffic noise than I was expecting. Also some noisy guests at the hotel which is not the fault of the staff.

It worked really well, only issue was not quite enough room to pull out trundle mattress out of sleeper couch, one person just slept on couch without opening consequently.

Nice rooms, spacious, nice amenities. Everything is close by.

I think the front desk staff may need a little more training in checking in expedia clients

Brenda at the front desk deserves 10 stars. She came through for my family in an unfortunate maintenance situation that arose while we were enroute to Portland. Communication was outstanding, and we could not have asked for a better outcome. Thank you Brenda!

Very nice staff and clean hotel. Would stay here again.

Room was good, kids loved the pool. Food was good. We had to pay a pet cleaning fee which is understandable. But I got a 190$ charge on my debit card that the receptionist can’t tell what it’s for and it is not detailed on my emailed receipt.

All staff was amazing and very helpful! Will definitely be back!

Very nice front desk staff and clean convenient location

Ridiculous security deposit: first a hold of $1,000 for a week stay, then an additional $20 hold. The front desk wouldn't let me check out early (I had to leave due to the potential of more severe weather). Finally a mysterious $40 charge after I checked out, even though I received an invoice with a balance of $0 when I called to check out (yes called, because I couldn't check out early).

Friendly staff and clean rooms. Even though it was for just a day, I think it was a great place for the right price

The staff here is incompetent. I was charged for parking. I did not have a car nor did I give them any vehicle information. I was traveling with friends and they had rented a car. I had given them my debit card for incidentals. I noticed the charge on my mobile banking about 4 days after I had checked out and was back home. I called on Nov. 30 and spoke with staff who said she was sorry and would reverse the charge. I believed she would take care of it and did not think of it until the next Saturday, December 7. I called and spoke with a different employee. I explained what happened and she said to call back tomorrow because she was not a supervisor and could not take care of it. I called the next day, December 8 in the evening and spoke with another employee. I explained again what happened and she said that she would reverse it for me. I asked if she was a supervisor and she said "yes". That evening I checked my bank account and there was a credit so I thought OK, good. However, the next morning when I checked my bank account at 6 am, there was a charge by Springhill Suites for double the original parking charge! I was not happy to say the least. I immediately called (this is call #4) and spoke with an auditor who said that a supervisor would be in at 7:00 (in one hour) and that she would be able to take care of it. I called at 7:10 am that same morning (Dec. 9) and spoke with the supervisor. She apologized and said she would fix. It was still a charge two days later.

No one was at the front desk for about 20 minutes. There was a group of people waiting to be helped. Not nice at nearly 10 pm after a long day of travel. We had to wait late at night to get into our room. We got there as soon as we could so our daughter could go swimming before the pool closed. The unprofessional front desk girl Wendi blocked our access to the pool prior to the actual closing. We finally tracked her down and she said there’s only 10 minutes left and we replied actually 15 minutes and we intended to still go swimming because that’s what we paid for. She was reluctant to let us in but we got in and our daughter wa happy. It’s kind of a shame that it’s actually a really nice hotel mainly everything was updated but the service was really poor and the front desk lady seemed ignorant and lazy and not friendly, she shouldn’t be in customer service or hospitality if she doesn’t want to be friendly to people or inviting, trying to encourage people to enjoy their stay. She physically looked very sloppy and unpresentable able. Brought the whole quality of the hotel down. Marriott needs to hire better if they want to be viewed professionally.

Nice and clean room, good room layout, quiet and convenient location.

Have stayed here before… great location for us

We really liked the location to many restaurants and shopping. All within walking distance! Seemed like the property was in a safe neighborhood and parking was easy and plenty places to park!

Clean, quiet, and safe. Left my car windows opened by mistake and nothing was stolen in the morning. Obviously is not Portland, that’s why :-).About 30 minutes from portland down town

It’s a good stay for a quick trip. Quiet area surrounded by dining and shopping options. Really close to Hillsboro Ballpark, which is why we were there. Starbucks right across the lot. Shower needs to be replaced, pool could use a good cleaning, carpets could use a steaming. Could be a super nice hotel if some money was put into an update.

The place is quiet, very close to the shopping/dining places

Perfect location. Dinning options within walking distance.

Convinient location. In walking distance to WINCO, Dick's Sporting Goods, Joann's Fabric and many dinning options. Easy on and off ramp to highways.

Nice rooms, spacious, nice amenities. Everything is close by.

This property is clean and modern. Right next to several restaraunts.

Comfortable beds and great breakfast!

The hotel was clean and well maintained. The desk staff were alert and attentive the evening we arrived and the following morning. I was especially pleased to see a gluten-free option included with the continental breakfast. Thanks!

This was a great hotel, many options for eating within walking distance. There was ample parking in the lot with easy access to the hotel. The breakfast was good, we didn’t realize that the waffle stands was only in the weekend but the variety in the oatmeal bar was a bonus. 24hr access to coffee, tea & water was great! E didn’t use the gym but the equipment looked very modern. The hotel concession was over priced so we didn’t use that, as there was many options near by. Access to Portland city was quick and easy- worth the savings for this great hotel overall.

We have stayed several times. Our rooms were as far from the elevator as possible, and NOT by our request. Room was clean. Staff were friendly and helpful. Breakfast needs some changes. For all 5 days there were the same scrambled eggs, diced potatoes, and turkey sausage patties; boring. We learned later that waffles were only available on weekends; this really disappointed us. Why? We had been anticipating waffles available every day. Sure hope this gets changed.

Arrived early and staff was very accommodating and friendly. The complimentary breakfast was better than many I've experienced.

This hotel was ok. The room layout was weird...tv mounted to a wall facing the desk and hard to see from the bed or the couch. Pool was nice but cold. Breakfast had hot and cold options and was good. Bed was comfy and room was quiet. Coffe in lobby and in the room was terrible.

This was the best Marriott Hotel we have stayed at! Also, the best breakfast and you have bars of soap by the sink! Thanks, will stay with you again when in the Portland area!

Very nice! Did have to ask for extra towels as there were only 3 bath towels in a room that slept 6. Also had to ask for toilet paper. In both cases what we needed was quickly brought to our room. Breakfast was wonderful.

Staff was responsive and really friendly. The rooms were clean and the hot breakfast was perfect. Would absolutely recommend 💕

The stay was very good. I believe the only change I would recommend or feedback. If you could change up the breakfast. After three to four days. Having eggs, potatoes Hash, and Turkey Sausage. It got old eating the same thing over and over.