Holiday Inn Express Hotel & Suites Durant by IHG

I wish the AC unit ran a little harder. My husband and I are both sensitive to heat so we like it cold at night. I found myself getting hot overnight even with the unit set to below 65. The staff was very courteous and friendly. Never felt like we were an inconvenience to them. The gym could use an upgrade. The floor is coming up and they could use some form of air flow in there.

BOTH elevators were broken. Placed on third floor.

Found out at check in that elevator was not working. I was not informed about this until check in. I thought maybe it had just went down, but after talking to employees i found out its been down for weeks. It wasn't bad for me, i was only on the 2nd floor. However, i feel i should've been informed at booking

Hotel elevator did not work during stay but staff called to inform me about it, which was nice.

Okay but why do these 4 story hotels have only one elevator I’ll never know, this one stopped working so had to take stairs

This hotel has so much potential. It was clean and is newer and I’m a great location. Unfortunately, management of the hotel is poor. After checking in, we went straight to our room. There, we noticed there was no bedding for our pull out sofa sleeper. I tried calling multiple times but got no answer from the front desk. Decided to walk back down and rang the bell for service. The clerk asked what I needed then stated he was already clocked out and I could wait for the night attendant. While waiting, a line formed with additional complaints. Another room had no towels, another’s keys never worked. A few minutes later the night clerk clocked in. He tried to be as helpful as he could, but resources were limited. He gave me sheets for the bed, but they were out of blankets. The lady that didn’t have towels, he gave pool towels as they didn’t have any towels available. I went to our room and realized we only had two bath towels for 4 guests. Figured I’d wait till the next morning to ask for them. Around 5 pm the next day, I asked for additional towels and was told they had none and was given pool towels like the other lady. The next morning, the power went out in the hotel. The whole section of town actually. No big deal, except the hotel had no backup power or emergency lights. Stairwells were dark, hallways unlit, 0 power at all. The technician said their emergency back up needed repair too. Different hotel for the next stay in Durant….

The outdoor hot tub was great except that there were a ton of ants that made it difficult to stay long.

The staff was very friendly and the room was clean and quiet. parking was very accessible and safe with lighting. The morning breakfast selection was very good. The dining area was very clean.

It was newly remodeled clean building. Staffs were providing welcoming vibes and breakfast was excellent. It was easy to find the building as located Walmart. Parking spaces were somewhat limited as many trucks or trailers taken up the spaces.

The staff would stand outside by the front door smoking. Everytime we walked in or out we were walking right through their smoke. It was disgusting. I think there is a better spot they can go than the front door. The elevator was slow and bouncy. Breakfast and room was good.

Very clean and quiet, would definitely stay here again

Miss placed an item while on a trip and had to search under the bed. Piles of trash under the bed. Apparently they never clean under the beds.

1st room had roaches and the 2nd we woke up with bites all over us and welps everywhere.

Bathroom was dirty

I was very pleased with the cleanliness and the size of the rooms. The rooms were huge compared to other Holiday Inn rooms I have been in, and the beds were very comfortable. The staff were friendly and I appreciated the variety of breakfast foods available to guests (for free).

Clean and modern and easy to get around in.

Not cleaned with pills under vanity, hairs in shower, etc. The room door was opened and not working correctly. Not acceptable

Very friendly and accommodating staff! Great staff, good breakfast and very well kept! Rooms were very clean and nice!

Trash was still in our room from previous guests. Room didn’t look like it had been cleaned sheets were just straightened. Jets on tub barely worked. Not at all what I expected or what pictures showed.

Just an overnight stay. Room very clean. Air conditioning was on and nice. Staff very friendly and helpful.

Headed to Arkansas for a college visit with my son. This was a perfect stop for the night. Rooms were spacious and clean. The beds were very comfortable with plenty of pillows. We did not eat breakfast but it looked good.

The room was large and the property was quiet.

Loved the bed. Room was a nice size. Only down thing is internet stinks.

Awakened at 4:25 am to slamming doors and loud voices across the hall. We were on a ground floor, not far from the lobby and assume it was the morning shift or maybe even partyers coming in late. Either way it kept us awake for about an hour. The bathroom floor was also a little sticky. We did enjoy the comfortable bed , and the person at the front desk was very friendly and greeted us well. Breakfast sausages were bland and there was no fruit.

AC worked great Bed was comfy Room was clean Shower water pressure could of been better Easy access to casino

Nice clean and quiet room to get a restful night sleep.

Modern facility, very spacious for a 2 queen bed suite

The hotel was nice and close to everything ,but I got little sleep due to extremely loud air conditioner

One problem….at 6am the noise from at least 10 rooms in my wing slammed their doors shut waking me. I was there for a concert and I only got 4 hours sleep because if this. Suggestion - sign with big letters on inside of door stating DO NOT SLAM DOOR SHUT

Staff was super friendly and rooms are huge

They did not honor my reservation. We showed up after a fun new years eve to them telling us although we have a reservation, they dont have a room for us. That was a great time! We had to uber to multiple hotels and find a new one. 0/10

Super clean and the staff was super friendly and accommodating.

Would stay again. Staff was friendly and room was clean.

Employees are friendly and helpful. The young lady working the breakfast was excellent!!

Amazing and friendly staff, helped us with anything we needed. Couldn’t have asked for a better experience!

Very friendly and accommodating staff! Great staff, good breakfast and very well kept! Rooms were very clean and nice!

Everything was great until housekeeping put their key in and tried to open my door at 9:20am the morning of my 11am checkout and woke me up! No knock, no announcement, no care in the world I had my do not desturb sign on the door knob. Absolutely pissed me off.. I'm re-pissed writing about it now.

Very dissatisfied with the rude individual working the breakfast bar. At 6:15 all the breakfast was out, I went to make a sausage biscuit to take with me and she very rudely said we don’t open the breakfast until 6:30 you can have a grab bad with an apple. We stay at this hotel every Wednesday and we have every week for 8 years. In my opinion I think it shouldn’t have been a big deal for me to take the sausage biscuit. For the first time in 8 years we have made our reservation at a different hot in Durant.

The staff was very friendly and the room was clean and quiet. parking was very accessible and safe with lighting. The morning breakfast selection was very good. The dining area was very clean.

Room was great. Night guy when we got there wasn’t too friendly. Have use a key to a room in use. We open the door on people. Has to get another room. Other than that it was a great stay.

This was the perfect location to stay at when going to a concert at Choctaw! Would definitely recommend!

Easy check in, close to casino, large clean rooms.

The area was ok. The exists off and on the highway were hard to see before you were on top of them. Difficult to get back on highway to casino.

Room was clean. Hotel was close to restaurants and shopping area.

The hotel was nice. The bed was comfortable. The bathroom was clean. It is right next to a Walmart and several places to geab food are near. The safe in the room worked.

Great place, easy access to highway

Property was convenient to the event we were attending.

The property was convenient to the event I was attending in the city.

The casino was booked due to an event so we decided to stay here instead. It is an easy drive to the casino and to our event cost us less than $30 to Uber both ways. The property is clean and well maintained.

Vagrants in the woods

There was food from previous guests in the refrigerator. Key card wouldn't open back door where we parked. Was told pool was open until 11:00, but was chained shut for the season. Breakfast had good variety, but was cold first morning @ 8:00 and second morning @ 7:15. First morning no coffee, was nearly finished eating before it was refilled. TV service had problems. Not enough towel racks in bathroom so we could hang to dry and reuse. Water in commode was HOT! so much so that it steamed up the toilet set and made it wet. Bed was comfortable.

Hotel was clean, quiet, staff was very friendly and helpful. Breakfast was good.

AC worked great Bed was comfy Room was clean Shower water pressure could of been better Easy access to casino

This is by far the best place I’ve stayed at! Friendly staff, great rooms, great breakfast!

Very clean and friendly. Also has vegetarian options for breakfast.

Breakfast option at the hotel was perfect... Thank you!

Our room was great!! It was very roomy and bed was very comfortable. The breakfast was great and the staff was friendly!! We will definitely be back!!

Very dissatisfied with the rude individual working the breakfast bar. At 6:15 all the breakfast was out, I went to make a sausage biscuit to take with me and she very rudely said we don’t open the breakfast until 6:30 you can have a grab bad with an apple. We stay at this hotel every Wednesday and we have every week for 8 years. In my opinion I think it shouldn’t have been a big deal for me to take the sausage biscuit. For the first time in 8 years we have made our reservation at a different hot in Durant.

The staff was very friendly and the room was clean and quiet. parking was very accessible and safe with lighting. The morning breakfast selection was very good. The dining area was very clean.

Very clean and comfortable. The staff was very friendly and helpful. The continental breakfast was good as well. Quite a few options.