Luxury Inn By OYO Albany

Loved how close it was to Empire State Plaza. Room was comfortable, and the staff were polite and helpful.

Door didn’t shut completely/huge cracks under door. Roaches. Bed was dirty. Trash under bed. Air conditioning didn’t work. Dirty towels

First of all, we arrived at 2 PM to check in. The app on Hotels.com said 11 AM check-in, and he confirmed that it should be 11 AM check-in, but it will not be until 3 PM before we can check in. I voiced my frustration because we just drove 12 hours to get there. He said give him five minutes and he will have a room ready for us. So we go into room 303, there is a dead cockroach on the floor, there is no trashcan, the shower was the dirtiest shower I have ever seen in my life. The whole room was just plain disgusting. Also, there was no toilet paper and the TV just showed static with a little bit of picture. I went back to the front desk and voiced my concerns about this and the lady there said she will switch rooms for us and give us room 302. Once again, the shower was disgusting and they had a cleaning lady come in and clean it and mop the floors. The bed was also disgusting and the TV had the same problem with static and a little bit of picture on most of the channels. He asked me if I would prefer a Roku for the TV and I said yes. Well, he never came back and brought me a Roku for the TV. Also, once again this room also did not have a trashcan. Oh, and I forgot to mention on the first room they gave us did not even have any toilet paper. Highly dissatisfied and will never stay here again.

room was nasty, it was roaches and the shower was dirty and the toilet was broken

Yes I did love my room thanks u