Ramada by Wyndham Burkburnett - Wichita Falls

Pro: Staff was friendly. Breakfast changed to begin later, at 7am, but this was fine. Staff very accommodating. Cons: Lock on room door did not work. Requested maintenance but they never repaired lock. Had to pack and load everything every time we left room. The pool was already closed in early September.

Pool closed-for months Elevator- needs repair

I think we just came at a bad time. The pool was down for maintenance and they had no hot water due to the boiler system malfunctioning. Im sure this doesnt happen all the time...but bad timing on our part.

Stayed 2 nights and the property had no hot water. The pool was also closed for repairs. Bedding was dirty for the pull out couch.

Parking

There was no hot water. They didn’t inform us on check in that there was no hot water. It wasn’t til we got to the room and tried to take a shower that we found out. We called down to the desk and they said they were trying to fix it but by the time we left the next morning it still wasn’t fixed. They could’ve at least told us before we checked in that there was no hot water.

The property was ok the only thing is there was no hot water.

The pool is closed. I was charged a $50 incidental fee I wasn’t expecting. However, it’s local and I have a family funeral in the morning.

No hot water to shower 5/30/25 and bed had just be remade sheets were nasty

This property has gone down hill. The staff is not trained to be welcoming...the members that I had interactions with were more concerned with their cell phones. A simple good morning would go along way when guests come into the lobby looking for coffee or "breakfast". And getting out from behind the counter when several people are in the dining area....and no other people in the lobby....to stock up on the limited breakfast items...not a time consuming process...would be beneficial. The coffee isn\'t coffee, not sure what is going on there, but I have had tea darker and stronger. The ice machines were all broken at the same time for my 2 night stay. One of the 2 elevators was out of service. Upon arrival, the sidewalk was covered with debris from trimming the landscaping hedges...it was 9pm so I assumed the crew would clean it the next morning. The crew was staying in the hotel as I got to meet them the next morning....the debris was still there 2 days later. The properrty is clean for the most part, alot of worn areas....exposed sheetrock from peeled paint, stained walls, stained carpet in places, but that is expected in a hotel that has changed names several times and is over 20 years old. I stayed here when it was first built. Probably won\'t be back unless I know for sure they have made some improvements.

Only thing I didn’t like is there were stained in the covers still and the water in the showers wasn’t hot AT ALL . and the tubs were rusty just needs a little upgrade. But overall loved the staff !

Didn’t end up staying outside of hotel is nice but very dirty room there was even blood on side of dirty tub

Dirty. Vomit in elevator. Entire 2nd floor reeked of marijuana. Broken and loose tiles. Rotted drywall. No hot water in shower. Front desk service was incresibly slow and unfriendly.

The lobby was very nice and you could tell it had been redone. Our room itself was very nice and the bed was comfortable. But, the hotel is showing its age in other areas. Dirty carpet and tile, scuffed walls. Our bathroom had no towels, looked very outdated, had a tile that had fallen off the wall and the toilet paper holder was broken. For what we paid for it, it was acceptable. A clean room with a comfortable bed, but definitely needs some updating.

Hallway carpets were filthy. Room had a bad odor. The whole place just felt dingy.

The first room we were given was abandoned mid clean, bed stripped, cleaning cart in middle of room. Second room had no towels and there was blood on sheets of one bed.

Hotel was filthy.

Room was dirty. Used facial towel hanging up. Boggers wiped on curtain and wall. Dirt build up in every corner. Tiles in entry hall not secured to floor. 1 year ago was a Best Western Property not sure now, but sad how much the property deteriorated in just 12 months. This is the worst review I have ever left on any travel app.

The hotel is not taken care of AT ALL. We were told there was only one housekeeper and she called in almost every other day so our room was never serviced in a 7 day stay. The water stained towels orange - getting new towels proved difficult. Carpet was stained. Only certain rooms had refrigerators- we had to be moved 3 times due to subpar conditions. We chose this hotel because of the indoor pool - the pool was closed due to broken pump. The hotel was just run down and dirty. However, the staff was great. They were kind and clearly overworked. Owners need to invest in this hotel!!!

Room was dirty. Smelled, carpet stained and sticky tiled floors. Also saw a few bugs. They didn't have enough towels for everyone staying at the hotel. Didn't clean room after first night. Wifi was spotty and the TV kept buffering so we couldn't watch it. Instead of staying our second night, we packed up at about 9:00 pm and went home.

The room door wouldn't lock

Stay in Wichita Falls! This hotel was the worst on all levels. Showed up with family in tow and had reserved the suite. Once we showed up though we were given a standard room and was told no other rooms were available. The halls reeked of the Devil’s cabbage and brewskis. Great if you’re a frat bro not so much for family. In the room TV was broke, refrigerator was broke, shower head flew off, and the toilet ran all night. Won’t be back!

It was a good quiet room. Beds were comfortable. Just needed some updates like a smart tv and the lock on the door was not in great shape.

Good quiet location close to the interstate and about 10 mins away from Witchita Falls for good food. The only cons were that the room smelled like smoke even though we got a non smoking room and also the property was kind of older and needed an update. Front desk staff was kinda rude when we checked in she was on her phone and made us seem like an inconvenience. Otherwise not good but not bad just an ok hotel.

The good: I received a decent rate via Expedia. I liked that it was convenient to the main thoroughfare, and the AC worked well. The bad: The dated carpets had a musty smell throughout the halls and bedrooms. The bathroom faucets had zero pressure, with only a small trickle coming out when turned on. We had a large party stay there, and upon check-in, some of their rooms only had one towel for two or more people. They were told the laundry had not been done, so they couldn’t get more towels until sometime the next morning, which was a considerable inconvenience. The continental breakfast could have been better: the bagels were stale, the apple juice was watered down, and the orange juice was bitter. We all agreed the coffee was one of the worst we had had at a hotel, so we left and had breakfast elsewhere. The internet was spotty. It seemed only one person was on staff daily, so I can only surmise this is why the rooms were not tidied up and laundry was not done. Our used towels, though hung up, never dried and were still wet/damp the next day as we attempted to dry ourselves. We did not place the privacy card on the door. This type of non-service is usually akin to motels, not hotels, though many motels have better service than what we experienced at your property. If this is the level of service you, Ramada by Wyndham, offer/do not offer, maybe you should rebrand your chain as a motel, not a hotel. Disappointed the day the least.

Shower had bugs and one of the lights was out and no chair for desk

The AC in our room didn't work. It never got to cool down. It was hot all night.

The room was not what was advertised on the bookings site. My room was supposed to be the king suite with extended sitting room. It was not it was a ting room with king bed and one sitting chair. But the bed was comfortable the room looked like it was remodeled but the bathroom was not. Toilet. Was very lower the ground and shower was hard water crusted in the corners on the outside. It was a little in the room with a couple burns in the comforter on the bed but to bad. The tv didn’t have sound so I used my phone to watch tv This definitely wasn't the worse hotel I’ve stayed in but the best either. If you somewhere to lay your head fantastic. But apart from that don’t expect the Hilton. The staff were more focused on talking to each other rather than me when checking in and leaving.

Check in was quick and easy, the service was friendly. The outlets in the room where the refrigerator was plugged in initially did not work. We had to plug the fridge into another outlet. The bathroom was clean and well stocked. The bed was very comfortable, and the hotel was quiet! The hallways smelled musty and stale. There was no ice machine on our third floor. Breakfast was sparse. There was apple and orange juice, bagels and bread to make toast, three different types of cereals, batter to make waffles, oranges and apples, coffee and milk. We missed hot breakfast foods that we were used to from other hotels, such as sausages and scrambled eggs etc.

They are in the middle of what appeared to be re-modeling. Room was clean but hallways had foul smell.

We checked into the hotel at 4pm. Room was clean. Bathroom was clean but not fully stocked. No wash rags, no toiletries. Left until 1am. When we arrived back our key cards would not work. Person at front desk said he was going to go get his mother to show him how to rekey the cards. We waited until almost 5am to get into our room. The guy never came back. We had to call the local police department to come find someone to let us in our room. Was a HORRIBLE experience. I will recommend everyone to NOT stay here.

Definitely the hospitality

Worse stay in a hotel ever. My wife and two kids came to visit me and stay for the weekend. Our first room, 209, the bed fell off the frame when I sat down on it, so they moved me to 212 and we got our things in that room and went swimming for a few hrs. When we went back to the room we were locked out of our room and the desk couldnt even get it to work. I had friends with kids as well visiting, and after three hrs of sitting in cold wet clothes in the lobby they finally broke into the room so we could at least get our things. When the moved us to 413, the lock was dead and wouldn't let us in. We moved our things again to room 317 and finally after three hr wait we got in our room at 10 pm. Maya was great and she done everything she could to get us in that room to our things. I think a refund would be the only professional amd right way to conduct business.

We were put in a room where the TV didn't work and we had to ask for another room when we found the front clerk, because we waited and rang the bell for about 15 minutes before we could get someone to help us, then we were given two room keys and one didn't work and we had to wait till we went back to the room later in the evening because we couldn't find the clerk again.

Amazing ppl at this place. Great staff. Clean rooms.

Friendly staff

Fast check in, great service, clean property and best accessible room we've had in a while. We will definitely stay here again! 👍

Staff treated me with the utmost respect

This property has gone down hill. The staff is not trained to be welcoming...the members that I had interactions with were more concerned with their cell phones. A simple good morning would go along way when guests come into the lobby looking for coffee or "breakfast". And getting out from behind the counter when several people are in the dining area....and no other people in the lobby....to stock up on the limited breakfast items...not a time consuming process...would be beneficial. The coffee isn\'t coffee, not sure what is going on there, but I have had tea darker and stronger. The ice machines were all broken at the same time for my 2 night stay. One of the 2 elevators was out of service. Upon arrival, the sidewalk was covered with debris from trimming the landscaping hedges...it was 9pm so I assumed the crew would clean it the next morning. The crew was staying in the hotel as I got to meet them the next morning....the debris was still there 2 days later. The properrty is clean for the most part, alot of worn areas....exposed sheetrock from peeled paint, stained walls, stained carpet in places, but that is expected in a hotel that has changed names several times and is over 20 years old. I stayed here when it was first built. Probably won\'t be back unless I know for sure they have made some improvements.

Check in was quick and easy, the service was friendly. The outlets in the room where the refrigerator was plugged in initially did not work. We had to plug the fridge into another outlet. The bathroom was clean and well stocked. The bed was very comfortable, and the hotel was quiet! The hallways smelled musty and stale. There was no ice machine on our third floor. Breakfast was sparse. There was apple and orange juice, bagels and bread to make toast, three different types of cereals, batter to make waffles, oranges and apples, coffee and milk. We missed hot breakfast foods that we were used to from other hotels, such as sausages and scrambled eggs etc.

Hotel was easy to find, came off I44 north at #12 first right and there it was Older hotel but in very good shape. nice size room, very comfortable king size bed. Had a small dog with me, no problem and no extra charge for dog. Fast food close by and gas stations. Staff was friendly and helpful. Price was excellent.

I discussed my observations with the gentleman at the counter and believe the items will be rectified. I acknowledge the facility is working to improve and aim to get it to the true Ramada standard so all in all, i was pleased. The room was quiet and clean. The parking was easy. The kitchenette had all I needed for the weekend. Very happy indeed!!

Very kind staff. Close to nice little cafe

Location and private

Our room was very clean, comfortable, and quiet. Check in was quick and simple. Will not hesitate to choose this hotel again when visiting Burkburnett and Wichita Falls. Several restaurants within a two-minute drive of the hotel.

Good quiet location close to the interstate and about 10 mins away from Witchita Falls for good food. The only cons were that the room smelled like smoke even though we got a non smoking room and also the property was kind of older and needed an update. Front desk staff was kinda rude when we checked in she was on her phone and made us seem like an inconvenience. Otherwise not good but not bad just an ok hotel.

It was a nice hotel for a short day on our road trip

Parking

How close it was to our destination

Good location, affordable

The breakfast was great. They offered a nice variety. It opened for breakfast exactly as scheduled and the food was good. The facilities were quite comfortable. I appreciate the lodging and wouldn't hesitate to stay there again if I needed to stay overnight in Wichita Falls.

#1 there was no breakfast for either day #2 there was no Tv #3 the pool was closed #4 phones in room didn't work Today they posted a sign waiting on grocery truck. Sorry for the inconvenience. There is no excuse or reason that is acceptable. When I say no breakfast there was no cereal..eggs..cream for coffee..no milk..no yogurt..no bread for toast...common how do run completely OUT??

It was clean. The shower did have a glob of hair in the drain. We were expecting the breakfast in the morning but, all they had were waffles. It is updated.

Breakfast

The staff was friendly and helpful. Dining options were good. The facility was clean.

Towels were new and clean. Bed was girm but comfortable. No waffles and hot pan was not used.

Didnt like that breakfast was 630 to 930 at 8 they were out of everything and they didnt have any food to eat at 8 and pool was not working

I have stayed here many times for many years with family and friends. We always chose this place because of the proximity and of course the breakfast was always great. I can not say that anymore. The breakfast was the worst I have ever experience ever. It’s all prefabricated frozen foods now. Very disappointing. I had to take the kids and other people in the party with us to a restaurant to eat. That’s how terrible the breakfast was. The staff was very kind. The place was very clean. I have never complained before. But someone else needs to know about this. If this remains the new normal then we will all look for different accommodation in the future.

This property has gone down hill. The staff is not trained to be welcoming...the members that I had interactions with were more concerned with their cell phones. A simple good morning would go along way when guests come into the lobby looking for coffee or "breakfast". And getting out from behind the counter when several people are in the dining area....and no other people in the lobby....to stock up on the limited breakfast items...not a time consuming process...would be beneficial. The coffee isn\'t coffee, not sure what is going on there, but I have had tea darker and stronger. The ice machines were all broken at the same time for my 2 night stay. One of the 2 elevators was out of service. Upon arrival, the sidewalk was covered with debris from trimming the landscaping hedges...it was 9pm so I assumed the crew would clean it the next morning. The crew was staying in the hotel as I got to meet them the next morning....the debris was still there 2 days later. The properrty is clean for the most part, alot of worn areas....exposed sheetrock from peeled paint, stained walls, stained carpet in places, but that is expected in a hotel that has changed names several times and is over 20 years old. I stayed here when it was first built. Probably won\'t be back unless I know for sure they have made some improvements.

Check in was quick and easy, the service was friendly. The outlets in the room where the refrigerator was plugged in initially did not work. We had to plug the fridge into another outlet. The bathroom was clean and well stocked. The bed was very comfortable, and the hotel was quiet! The hallways smelled musty and stale. There was no ice machine on our third floor. Breakfast was sparse. There was apple and orange juice, bagels and bread to make toast, three different types of cereals, batter to make waffles, oranges and apples, coffee and milk. We missed hot breakfast foods that we were used to from other hotels, such as sausages and scrambled eggs etc.