Extended Stay America Suites - Richmond - W Broad Street - Glenside - North

I do not drive anymore so I had a hard time walking to restaurants or paying Uber too much money to go to a restaurant. I rarely saw the staff after checking in. The vending machine with drinks did not work. It was a nice room but difficult staying there.

We live in the area but went to a concert downtown and wanted to all stay over. The hotel was clean and no complaints. I did find it odd that they have no ice in the premises.

Clean. However we would have liked an EV charging station on property🙄

The elevator is not working and there is no breakfast only a muffin and coffee. The property has limited pots and utensils. I would suggest you to bring your own.

Needed to arrive late & staff was great. Secure place with locked front door that was monitored.

It’s quite nice to say my stay was exceptional great after reading some of the reviews, got there and the check in was quiet smooth , staff were friendly and the room was clean and kitchenette was ok . Able to have gym access and self laundry . It was a good stay overall

The elevator was not working but adapted quickly . Kitchenette was nice to have and able to secure valuables

So many things were broken. The elevator didn’t work. We were on the third floor. The first room we had had a refrigerator unplugged just sitting in the middle of the room. The next room was super hot and we were unable to cool it down. The way it was set up you couldn’t open the refrigerator without cramming your hand between the appliance and the wall. Almost unopenable. The fan in the bathroom made a loud unpleasant sound the whole time.

The night front desk agent was very friendly and accommodating! I however had the worst experience I have ever had at an hotel feom day one. When I checked in a male front desk agent showed me my room I then accepted conditions and he gave me my keys. I then left to go grocery shopping came back to discover that my room had been occupied by another customer. So I was issued another room. Then for the next 4 days I had to keep getting my card programmed because it would work and I never put it near my phone. And to top it off the gym was completely out of order !

Upon arriving the front desk staff was so nice. I could tell the hotel was worn and older but as long its clean. I got relocated here from expedia as my Marriott reservation got canceled. This was the dirtiest hotel i have stayed in. I didn’t even want to take a shower as it was chipped paint and dirt. Also have noticed bug not only in bathroom but coming in and out of the wall boards. My sheets are stained and black stuff on the bed comforter and floor. I think is coming from the AC units. I am on 3rd floor. Smells like urine in hallway, kitch and fridge disgusting. I am so grossed out and surprised this was where expedia relocated me and said would be equal to the Marriott.

I loved the fact that I was able to check-in early, The two guys at the front desk were very helpful and quick with checking in and out. The room was very clean and smelled amazing, as well as the rest of the premises. I do look forward to staying again when I am in town.

Our room was super clean, definitely would stay again

It was clean

The bath faucet had the chrome rubbed off so the plastic base shows. Shows the care and upkeep. My wife said the floor was sticky on her side of the bed. The breakfast was what they called grab and go. Small convenience stop muffin and coffee. The hot water for tea was not hot and it tasted like coffee. The room is badly lit. Stains on the ceiling could have been from previous leak orvthe beginning of mold. Received a room with kitchen which was not what I selected. Staff was nice. I only needed a room for one night and arrived about 9pm. Woke up with a back ache. Dust behind the night stand I saw when I made a fast movement it was stirred up. Will not select it again based on cleanliness.

The property is okay but the room and microwave smelled like burnt food and there were droplets of blood on the bathroom floor.

Cockroaches

Very dirty and noisy

Stains 😯 on all carpets, garbage smells, unclean touch screens, unclean sofas, mattresses, unclean bathtub, was unable to bathe properly while on menstrual cycle and do womanly hygiene care

I know there is a lot of pressure on housekeeping these days, but the room was gross. There was trash on the floor and it smelled like smoke. Front desk usually doesn't even look up when folks walk in. Wouldn't recommend unless you have an emergency.

People above heavy footed .Stopming around all night.Also daylight savings time change only given 23 hours second day ,should be 1/24 hour price adjustment.

The room was OK. The door was really hard to close. Breakfast amounted to pre-packaged muffins and Nutri-grain bars, and instant oatmeal. Nothing was fresh but the coffee. I wouldn't call that a real breakfast.

Apartment was ok, the cooker was port quality with the knobs not working well, equipment supplied was sparse, no drainer not pots just frying pan, the air con was excellent, to channels sparse and not a smart tv, internet ok bathroom ok but shower pressure poor, the bed… one of the comfiest I have had in a hotel.

We booked a queen suite with a kitchenette and a pull out couch. The room had a weird odor. The size of the room was nice. The pull out couch mattress was in terrible condition and I had to go back to the front desk to ask for sheets and pillows. When using the shower, it sounded like you were about to fall through the floor. It made all kinds of creaky noises. The hotel was in a nice location and decent for the price.

Spacious and clean room

Great space

It was an easily accessible property. It was clean. Walls are thinner so you can unfortunately hear louder guests at times. Staff was nice.

A lot of noise Old place

The bed was extremely uncomfortable, and the shower did not have any safety bars to prevent falling!

Great amount of space.

It was a big surprise the utensils and cooling system functioned fine 24/7.The lovely behavior and readiness of staff made us to have a pleasure stay for two weeks. We will recommend this hotel for long time stay.

No one was at the front desk. Waited for someone to come for over 30 minutes

The front desk is not always staffed thus anyone could walk inside.

Front desk was extremely rude and unprofessional

Rude ppl in front desk and they act like they don’t want to help you & all the times we’re there there’s NO water running HOT AND the AC doesn’t work & they don’t want to fix it or accommodate you for their mistakes

Compared to many other extended stay hotels, there is no comparison!! The Extended Stay America at 6807 Paragon Place is exceptional. Not only does the entire staff make us feel like we are at home, but the attention to details are impressive. The kitchen supplies are offered without charging extra fees, from can liners to tissues, to pots & pans, dishes, flatware, which other hotels in the same category nickel and dime their customers. Any time If we were not satisfied, they would be graciously be attentive to resolving any issues. Not that we had any issues warranted, I personally had a small preference that was accommodated professionally, warmly, respectfully as well as followed up on to ensure I received what I wanted. Other hotels didn't show empathy or any compassion comparable to the service oriented staff at The Extended Stay. Not only is the price well worth it, the staff is top notch and can rival the service of any hotel. I personally have traveled to many countries, stayed at many hotels from 5 stars to 2 stars, with my experience traveling, I feel I can honestly access what this hotel offers. Without any ulterior motives for me to write this review. I know people may write reviews attempting to receive a discount or something free, I have already checked out and have my honest opinion from my experience staying. With this review I do hope others can experience the wonderful amenities and gracious staff lead by GM Mary-Ann Evans offers

I would have expected that the odd requirements of staying at this property would have been strongly noted up front. First time we have stayed at a place that “had a contract” with the local government and had to scan the drivers license of every adult staying. We also had to agree to: “… I (we) consent to the release of information regarding my (our) stay at the Hotel to the County of…”. There were two other stipulations that we had to acknowledge, but the one that involved scanning our licenses and approving sharing our stay information (it was only for one night), the latter which if we didn’t approve, we wouldn’t be spending the night. This felt a bit like a police state rule and was very troubling. The hotel was very clean. The staff were very friendly. Some furniture in the room was showing some fairly advanced wear and tear. Refrigerator/freezer was knocking all night. Overall, for convenience to where we needed to go to in the morning and the economical price for one night, we would probably stay again. But we would feel much better if it didn’t feel like we were staying at a hotel in a police state.

Front desk was great , very helpful and accommodating

After driving for 2h30 with my wife and 6 months daughter , reached the property by 2 am my reservation for 2 nights has been cancelled for no reasons while I have contacted the property regarding my late arrival. I had to find a new place a 3am in Richmond I will never used this place again as well as expedia

Front desk clerk said I had no reservation.. made reservation by 12 but didn’t arrive until about 6 so reservation should have been showing. I had to pay extra unexpected money which took away from my budget for something else. The property was ok but the clerk after being shown by my email and Expedia that the reservation was confirmed was not helpful and unapologetic. I deserve a free nights stay for the disturbing and upsetting and unexpected inconvenience!!!!

This hotel is clean and quiet compared to some of the other ones I stayed at in Richmond, I will definitely come back!

I do not drive anymore so I had a hard time walking to restaurants or paying Uber too much money to go to a restaurant. I rarely saw the staff after checking in. The vending machine with drinks did not work. It was a nice room but difficult staying there.

It looks to be in an office building area, but there’s privacy and trees all around. Much more calm and clean than I would have expected based on the location. I would DEFINITELY stay here again.

Staffs are very helpful. The area felt safer

It was definitely a great stay ! Easy access to shopping malls , restaurants and Great food .

We booked a queen suite with a kitchenette and a pull out couch. The room had a weird odor. The size of the room was nice. The pull out couch mattress was in terrible condition and I had to go back to the front desk to ask for sheets and pillows. When using the shower, it sounded like you were about to fall through the floor. It made all kinds of creaky noises. The hotel was in a nice location and decent for the price.

I like the location of this property and had no issues with noise inside or outside the property, however, my room was below my expectations. Hotel didnt have enough pillows available and upon arrival hallways had a terrible odor.

Great shopping malls

Location was great to places to eat and shopping especially for the price. I only have two complaints: 1. It's not advertised that you have to request dishes, silverware, ice trays, and other items that I expected to have in the room; 2. They were advertised as serving breakfast but we were informed upon arrival that there would be no breakfast!

Staff awesome location nice and safe had good night sleep thanks

Not a lot of hot food for breakfast very limited

Shouldn’t say free breakfast included as granola bars are not breakfast. Can’t imagine the room had been cleaned this year. Maybe I’m the problem, but I won’t be staying at another extended stay again

The room was OK. The door was really hard to close. Breakfast amounted to pre-packaged muffins and Nutri-grain bars, and instant oatmeal. Nothing was fresh but the coffee. I wouldn't call that a real breakfast.

The rooms are clean, the only issue is no food for breakfast

Property was well maintained and clean. Continental breakfast can be improved. Enjoyed my stay there.

Old inside not much or no continental breakfast just cofffee a few muffins but it was okey

They say breakfast is included, but the person checking us in said they have coffee and muffins and that's it (his words). There was really strong smell off the 2nd floor elevator of some kind of fish smell first night and again 2nd night; wasn't there during the day time when we left and returned. We've stayed here in 2016, 2017, 2018, 2022. Property is about the same condition, but the welcome wasn't welcoming this time.

The property listed breakfast. All they had was regular coffee and a small packaged muffin. Nothing else and no decaffeinated coffee. no coffee maker in the room. The reception person was nowhere to be found when I was checking out. So, I just left and couldn't get a bill.

Location was great to places to eat and shopping especially for the price. I only have two complaints: 1. It's not advertised that you have to request dishes, silverware, ice trays, and other items that I expected to have in the room; 2. They were advertised as serving breakfast but we were informed upon arrival that there would be no breakfast!

It was fine for the night. Dont say you have a breakfast included when you dont have much on the menu. You cany keep blaming this on covid.