Embassy Suites by Hilton Richmond

Péssimo atendimento na recepção. Fomos tratados com muita grosseria e desconfiança . No final, ainda fomos vítimas de deboche.

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The property itself is in rough shape. Only 2 of the 4 elevators were operational causing long delays for upper floor guests. Our room was clean, but: 1) The bathroom door would only close if lifted and slammed. The hinge wasn't fully screwed into the jamb and the maintenance person who visited the room claimed " it can close" so he performed no work. Not good for a couple where one of us had recent back surgery and the other has a bum shoulder. 2) One of the sheer curtains was missing in its entirety, prohibiting privacy while lighting the room. The second sheer was shredded, with large gaping holes. 3) The room was covered in leftover double-sided tape from somebody's room decorations. There were numerous on the walls and ceiling. 4) The bedroom desk lamp (designed to be a desk to ceiling mounted item) wasn't screwed into the ceiling and would topple over when switched on or off. The lamp was wrapped in blue tape, so I have to assume that hotel staff knew of this deficiency. 5) The suite door was missing a sweep, leaving a large gap under the door which allowed all of the hallway and atrium noise to filter into the room. 6) The shower pan leaked all over the bathroom floor. The doors sealed properly, but the leak was from the bottom of the shower itself. 7) Most importantly, the A/C was non-functional. Our room was 80 degrees and the hotel's resolution was to provide a box fan to circulate the hot air. This hotel has been entered onto our "no go" list. 2 out of 10 at best.

First issue was the ac in our room did not work. They said they’d send someone to fix it but never did. Second things were dirty both in the room, gym, pool and restaurant. It was truly one of the worst Hilton Brand hotels I’ve stayed in.

Stay was great, food was great. Bathroom was small