Residence Inn by Marriott Richmond West End

No cambian la ropa de cama ni toallas, y se los pedí en dos ocasiones y aún así no lo hicieron en mis 9 noches de hospedaje.

Property is old - door to room was very difficult to open (wife incapable of) still have bruises on hands from forcing it. When maintenance informed they just said push hard. Also despite being told of light bulb being out on tueday - still out when left friday.

Our room was a bit dirty, better than the smelly one we had before asking for a change. The breakfast wasn’t bad. The heat/AC was loud. The shower was dirty but strong with plenty of hot water. Overall I can’t recommend this place as I was happiest at the end of my 4-day stay, but the staff were helpful and nice enough. I’m guessing others in the same price range would provide a better stay.

Pool, which was highlighted on the website, does not open until Memorial Day. Hotels.com included free parking in cost, but place tried to charge an extra $10. I asked that they resolve this between themselves and I paid what I had agreed to pay via my hotels.com reservation. Room was very nice and comfortable and the breakfast was great. Not a bad place, just some frustrations.

For the cost the room was very run down! The bed was uncomfortable and it felt dirty. I was very disappointed!