Neer by Monarch Stays

Staying here has been the worst experience, forget other aspects, staff is not only incompetent but crooks as well. We booked classic room which was confirmed and when we reached the property, they claimed they are all booked and issue was with website. We had to settle for a much cheaper room since it was already late under the promise that they would refund the difference which they agreed to but never did. The room was smelly and there was no hot water. Staff acts oblivious to any issue if you ask them for assistance. We stayed there just for the night but pretty sure if we would have stayed longer, we would have found more gems in their issue treasure box.

Expedia website states the room is sea facing but when during check-in the rooms given are not sea facing. According to staff, many guest complains about this issue. Expedia should change the description