Upon our arrival, the sliding lobby doors were open. The second one was stuck at 2/3 open and didn't leave much room to pass through with baggage. The staff was very courteous, helpful and professional. We booked 2 rooms. The first room with 2 queen beds was mostly clean but both the carpet and the tile floors could have had a bit more attention. Hair and bits of trash in the corners. The second room, again with the attention to the floors. The door must have been kicked in at one time. The stationary part of the safty latch was falling off and the door stop had been crushed into the drywall. The semi-firm beds were nice. The pillows looked fluffy but flattened out to almost nothing. AC/heater was quite and worked well. The room seem humid even when cooled. The bathroom was the biggest disappointment. NO TOWELS! We didn't realize this until the next morning. I called the front desk and tried to get some but was told that housekeeping just clocked in and it would be a couple of hours to get 2 towels. The shower was hot and plenty of pressure! So much so that the shower head sprayed water out of the back of it all over the painted drywall above the shower wall. I could tell it has been going that for a while because I touch the drywall and it was totally saturated and squishy soft. That is going to be a health risk when black mold starts to grow, if it hasn't already. The washcloth I started to use had hair in the fibers of it. I had to use a hand towel instead. Disappointing.
Upon our arrival, the sliding lobby doors were open. The second one was stuck at 2/3 open and didn't leave much room to pass through with baggage. The staff was very courteous, helpful and professional. We booked 2 rooms. The first room with 2 queen beds was mostly clean but both the carpet and the tile floors could have had a bit more attention. Hair and bits of trash in the corners. The second room, again with the attention to the floors. The door must have been kicked in at one time. The stationary part of the safty latch was falling off and the door stop had been crushed into the drywall. The semi-firm beds were nice. The pillows looked fluffy but flattened out to almost nothing. AC/heater was quite and worked well. The room seem humid even when cooled. The bathroom was the biggest disappointment. NO TOWELS! We didn't realize this until the next morning. I called the front desk and tried to get some but was told that housekeeping just clocked in and it would be a couple of hours to get 2 towels. The shower was hot and plenty of pressure! So much so that the shower head sprayed water out of the back of it all over the painted drywall above the shower wall. I could tell it has been going that for a while because I touch the drywall and it was totally saturated and squishy soft. That is going to be a health risk when black mold starts to grow, if it hasn't already. The washcloth I started to use had hair in the fibers of it. I had to use a hand towel instead. Disappointing.