Diamond Suites Philadelphia Center

Let me start with the cons and end on a good note: Parking is on the street and at a premium. We had to circle the clock a few times. The outside looks sketchy. But the neighbors were friendly. Bring your own paper towels to use in the kitchens no hand towels. We couldn’t get the TV to pick up any stations. Now, that room was so clean you could eat off the floor! The bed was comfortable. The air conditioner worked very well. Our host was kind.

Room - not clean, with previous guest belongings were still all over the room. Cleaners - never came 2hrs after there were scheduled. Owners - of the establishment were highly unprofessional. Urgently requesting for me to cancel/refund my reservation 2hrs after check-in bc they had double booked my reservation and would not be able to house my party of 2 for the weekend. They also specified that there were no refunds and gave me a hard time getting my refund. All in all I would not advise anyone waste their time and money….

Smoke detector was hanging from ceiling and wires was in view. No windows. Smoke detector was chirping. Could not lock door to leave.

Property sent message asking for incidental deposit (that was never on the listing). The message asked me to send money to a CashApp account or a Zelle account. The CashApp account was provided but the Zelle account was only given a weird account name (—-@——-). When I tried to transfer with CashApp I received a msg saying this account looked like scam. I wrote back to the property asking for the Zelle account. The property never provided me that information. Instead they asked me to call a phone number, which I did several times with no response. I sent messages back and the property only wrote back when it was already too late for me to cancel without refund. I reached out to Expedia for help and they too were ignored by the property for two days. I ended up booking another hotel (farther and more expensive) because I was going to watch a FIFA game. Only once I had already landed in Philadelphia the property reached back giving me the codes to enter the house, but they never gave me the Zelle account and kept insisting for me to send my phone number. I saw this property listed on another travel site and many comments tell this property doesn’t exist. In fact, after that, I checked Google Maps and the location looks to be in a dangerous eerie neighborhood. DO NOT BOOK HERE! Yesterday they wrote back saying I had told them I asked to cancel which I never did to them. The cancellation request was done by Expedia when trying to help.

It was great