Extended Stay America Suites - Jacksonville - Riverwalk - Convention Center

Expensive hotel, not good.

The hotel was being remodeled so to leave a fair review I can only review my stay. Our room was remodeled so they said. The TV did not work our entire stay and nobody fixed it. My husband asked a couple of times. There was no hair dryer. The bathroom sink was very slow in the water going down. Our room was not cleaned ir bed made while we were there. The location was great to the highway and to downtown and the staff was very nice and helpful. It had a kitchenette with a full refridgerator and stove top and microwave. They want a hefty fee for parking.

The hotel is presumably undergoing renovations and improvements. That's good news -- it needs it. Our room was clean, but in disrepair, with broken drawers, unattached molding around the 'kitchenette', burners that did not work. It's in a dicey (yet nice, with the adjacent riverwalk) part of town, hence, locked outside doors that require a key card. Staff was friendly & knowledgable, with the security deposit ($100) returned in the advised 'few days'. All in all, OK.

It did have a kitchen that could have been utilized if there was flatware, utensils, drink ware and cookware. The A/C was great, keep the room at a nice 65 degrees. It was very nice but was dated, overall a good place to stay.

The whole hotel from the lobby to the room was disgusting. We sat on the ned for 5 min just to look for another hotel to stay at. We were booked for 4 nights but couldnt last 5 min. To make it worse the fire alarm was pulled out of the ceiling.