Nalu Resort & SPA Adults Only Hotel

Beautiful hotel with stunning rooms and genuinely attentive, friendly staff. It’s a shame the weather wasn’t great, as we couldn’t fully enjoy the lovely pools and bar area. The hotel is about a 40-minute walk from Rethymnon, which is manageable and pleasant. Despite the weather, we truly enjoyed our stay and would happily return.

We had an absolutely incredible stay. The hotel is beautiful, the room comfortable, and the staff made us feel so welcome and looked after.

Beautiful Property, Poor Execution While the facility itself is stunning, several issues made for a disappointing stay that fell short of a five-star experience: • Room Quality & Amenities: Our "double" bed was actually two singles pushed together. Furthermore, basic amenities like hand soap and body lotion were missing from our sink, though we noticed them in other rooms. • Construction Noise: We were woken up daily by loud machinery from the hotel’s own expansion project. When we complained, the reception dismissively suggested we simply stay inside with the doors closed. • Service Failures: We were locked out of our room for nearly two hours. While we were given a temporary room to wait in, no further effort was made to compensate for the significant inconvenience. • Dining Issues: Under the half-board plan, we were surprised to find that even water incurred an extra charge. Additionally, coffee service (coffee is made by a machine) at breakfast was consistently slow; a self-service station would be much more efficient. The Highlights: The food is fresh and healthy, the gym and spa are well-maintained, and the adjacent parking is very convenient. However, the management and attention to detail need significant improvement.

Tolles Hotel mit sehr bemühtem und freundlichen Personal! Sehr gute Massagen. Einziges Minus war die "Größe" des Zimmers. Wir hatten die günstigste Kategorie, nur war das Zimmer so klein, dass wir nicht mal kleine Koffer ausräumen oder verstauen konnten. Der "Schrank" war "mini"...sonst auch keinerlei Ablagen, auch beim Waschbecken nicht. Vielleicht hatten wir auch das "kleinste" Zimmer, 214...Dafür aber der Balkon sehr schön.

the place was great , the staff of the hotel an also of the spa was very professionals.... the only bad thing that I have to say is that the rooms are very small....