Nalu Resort & SPA Adults Only Hotel

Otroligt bra service och bemötande från incheckning tills vi lämnade hotellet. Vi bodde i ett av rummen längst ut med privat pool och egna solstolar. Vi hade halvpension bokat och kvalitet på maten var bra, samt att det var en bra variation vilket man inte alltid får vid buffé. Överlag rent och fräscht och en härlig vibe! Kan starkt rekommendera detta hotell och åker gärna tillbaka!

Jättefint hotell, hög kvalitet på mat och drinkar. Fin pool, fanns gott om solsängar. Väldigt lugn atmosfär, bara vuxna. Otroligt vänlig och serviceminded personal. Området är inte det roligaste och stranden är sådär. Väldigt lyhört, man hör trafik från gatan och andra ljud, låter nästan som att dörren till rummet är vidöppen. Dubbelsängen bestod av två sängar (twin).

Beautiful hotel with stunning rooms and genuinely attentive, friendly staff. It’s a shame the weather wasn’t great, as we couldn’t fully enjoy the lovely pools and bar area. The hotel is about a 40-minute walk from Rethymnon, which is manageable and pleasant. Despite the weather, we truly enjoyed our stay and would happily return.

We had an absolutely incredible stay. The hotel is beautiful, the room comfortable, and the staff made us feel so welcome and looked after.

Beautiful Property, Poor Execution While the facility itself is stunning, several issues made for a disappointing stay that fell short of a five-star experience: • Room Quality & Amenities: Our "double" bed was actually two singles pushed together. Furthermore, basic amenities like hand soap and body lotion were missing from our sink, though we noticed them in other rooms. • Construction Noise: We were woken up daily by loud machinery from the hotel’s own expansion project. When we complained, the reception dismissively suggested we simply stay inside with the doors closed. • Service Failures: We were locked out of our room for nearly two hours. While we were given a temporary room to wait in, no further effort was made to compensate for the significant inconvenience. • Dining Issues: Under the half-board plan, we were surprised to find that even water incurred an extra charge. Additionally, coffee service (coffee is made by a machine) at breakfast was consistently slow; a self-service station would be much more efficient. The Highlights: The food is fresh and healthy, the gym and spa are well-maintained, and the adjacent parking is very convenient. However, the management and attention to detail need significant improvement.