Prado Hotel by Choice Hotels

Great service, nice selection of free dinner and breakfast foods. Room was large and clean. The pool facilities could have been a bit cleaner, however.

Everything at the hotel was nice except the swimming pool and hottub were cloudy, so I did not trust going for a swim or soak.

Pool area could be a lot cleaner windows very dirty also water had lots of stuff floating around in water this included hot tub . looked like water should be changed but other then that great place.Thanks

Room was spacious and clean. I was surprised to receive 3 complementary drinks (top shelf) at check in along with dinner included in the cost of my room. Dinner was Hot dogs, baked beans, coleslaw and pulled pork (which ran out). The pool water looked very cloudy and could definitely use some attention. The hot tub was ICE COLD and likewise the water needed some serious attention. Staff was very friendly and would definitely stay again if in the area.

Breakfast and the nightly Kickback with light food and drinks was wonderful! All the employees were extremely nice and helpful. We had a wonderful time there. Only disappointment was that the pool was closed for repairs. But that is a minor thing.

The hotel was in a convenient location. Not the cleanest property. We chose it to relax in the pool and hot tub on a long drive. Both were closed; the hot tub as you can see was empty. Breakfast was good but none of the food was hot.

The pool was very dirty. Everything else was great.

It was a great hotel, we only stayed one night on the way home from Florida.. They have free drinks for the adults, you have a limit though. And the pool was great for rhe kids.. and they have a gated parking lot for those that likes the little extra security..

The property was great the only thing was that the indoor pool and hot tub were super dirty. You couldn't see the bottom of either. I turned the hot tub on and bubbles from people's dirt started to form.

I booked this hotel for the hot tub, which was unusable due to cleanliness. There wasn't much water pressure and the water is so hard I was unable to wash the soap off. Besides that, the place is pretty decent and comes at a cheap price.

The hotel was nasty and moldy. I went to the room and wallpaper was coming off the walls. Hair on the floors. People also were hanging outside. I left called the manager for a refund and has not heard from them. This is not a a hotel that you want to stay in. Just think of the old Drury Inn or a run down Red Roof Inn.

We stay here every year for the festival in Canton but this year I noticed the carpet in halls and room are horrible, large stains and musty smelling. Noted throughout 2 nd floor.

Our room still had splattered toothpaste on mirror in bathroom there were no bags in garbage cans the pool area was a mess and pool and hot tub did not seem to be full of water. The breakfast was really good and the lady serving the breakfast was super super nice. The breakfast area really needed updates as well as the rooms. It was not a bad stay but I probably will not go back.

Check in time was supposed to be 3:PM. We called ahead to see about an early check in. We drove from out of state. We were told we could get an early 2 PM Check in but it would cost $50 more. We decided not to check in early. We arrived around 4PM and checked in. We were given keys to our suite. When we got there a cleaning lady was cleaning the room. It was not ready so we waited, standing in the hallway with our luggage for over 40 minutes. There was a language barrier. When we were allowed in the room there was visible mold on the ceilings & the room reeked of dampness. We went to the front desk and were given keys to a standard room and advised that the rate would be adjusted. When we got to that room there was a "do not disturb sign" on the door knob. That room had two unmade beds, the garbage cans were full and the room had not been cleaned. It is about 5PM and and we are now sitting in the hotel lobby with all of our luggage. We are tired after being on the road since 5AM EST. Finally we were given keys to another room, a goody bag, and are assured by a female who identified herself as the site manager, that this room was clean and available. At 5:19 PM we go to our room. We are tired and weary at this point. There was a dead bug and a large stain on the floor under the blue arm chair, food stains and dust on the desk area. We ended up buying mold&mildew disinfectant wipes, alcohol, liquid soap and masks so we could get some rest before the funeral next day. SHOCKED

At check in, there was literally no one at the desk for 30 minutes and this was at 9 pm when we were exhausted from traveling all day and just wanted a room so we could go to sleep! Very poor. Also, the hotel is dirty. Trash laying around everywhere in hallways, elevators etc. I don’t know that I will book a drury inn again.

First impressions were good. Bed was comfortable and bathroom was roomy. Initially room smelled stale but it went away. Sink does not drain. Room was not clean. Trashcans had no bags. Floor was theater sticky. The breakfast even with varieties the taste was bland.

Our room seemed to have a red (ahem…) stain (or a couple) on the carpet. Otherwise a very nice stay!

The room was very clean and the staff was helpful and polite

Bedding smelled as though it wasn't changed after previous guests.

The property was not clean. Stains on floors and bed. Trash under pull out couch.

There were very few TV channels. No major networks and no news channels!

The property was OK but the A/C in the lobby did not work, which made the dining atmosphere uncomfortable; then there was the 5am fire alarm that woke up the entire hotel. There were other electrical problems as well – the A/C in the room would fluctuate between off and on and the elevator stopped working at one point. The PILLOWS – WOW!! SOME OF THE BEST PILLOWS!!!!!! I’m not being sarcastic. They really were just right. If anything I would return because of the pillows.

The hotel’s lobby is nice. They have nice, hospitable, front desk associates, and the breakfast is so good. The room felt like I went back to the 1990s. Old wooden furniture, chipped up wood on the bathroom door, the inside of the refrigerator was dirty, and there was no smart tv.

Okay for overnight passing through on the interstate no usb ports in the room it was clean and happy hour was nice good breakfast

Rooms were clean, building a bit outdated. Air (A/C) made the place feel sticky...

Beds were nice and not worn out. Big plus for my back.

Gave it 3 starts because the food was not that great and wifi. Dinner was literally nachos and hot dogs and the drinks were flat. The WiFi - we couldn’t hook up to any of our games. We asked if they could turn the UPnP on for the wifi and they had no idea. Which is fine, but we are heavy gamers so this was a big let down for our trip. We never had a problem at any other hotel we have stayed in besides here. The cleanliness and space was great though. Just some minor inconveniences.

Our stay was good however the A/C unit was not functioning properly it wasn’t really cooling the room very well but tolerable. Overall experience is good and I would go back.

We stayed here for a quick overnight on our way to Pensacola. The property needs a facelift. While the room and property were clean, it definitely looks run down. The bright spots are the indoor/outdoor pool and the breakfast. Staff was friendly and helpful. It's fine for a quick overnight, but is in need of an upgrade.

It was a great and affordable place for a one-night layover. The free breakfast was very good, and the place was relatively clean. However, the Wi-Fi was terrible. I also arrived late and could not get into the lobby to check in. It required a keycard after hours. However, there was no one at the front desk, and there was no way for me to buzz and alert the front desk. I finally had to call the hotel from my phone to get someone to show up.

Great staff! Friendly, helpful, and very sweet!!

Due to thunderstorms my flight connecting in Houston to Jackson MS was cancelled. My only option was to rent a car and drive the 6 plus hours from Houston to Jackson for my business meeting at 7:30am. I immediately called the hotel and told them of my situation, they said my reservation was good until 2am. I told them my GPS said I would be arriving by 2:15am, the female I spoke to said that would be OK. I arrived at the hotel at 2:10am and the front lobby was locked and no one answered the buzzer. I called the hotel directly from my cell phone and again, no answer. So, at 2 in the morning I was forced to drive around and find a new hotel. Horrendous customer service. Would not recommend this hotel to anyone, I was not told that the hotel itself closed at 2am - which is odd - what if one of the hotel guests needed help with something......? Was no one manning the front desk all night? Book somewhere else.

Courtney at the front desk is so sweet, professional, and friendly. She always greet me with a smile, goes over and above everytime I visit the hotel, and ensure I have a smooth check in. She definitely needs a raise!!! The kitchen staff is also top tier. Breakfast and the evening reception is so good, because of them. Courtney and the kitchen staff makes this an amazing hotel.

Very enthusiastic greeting! Excellent service, friendly and helpful staff.

At check in, there was literally no one at the desk for 30 minutes and this was at 9 pm when we were exhausted from traveling all day and just wanted a room so we could go to sleep! Very poor. Also, the hotel is dirty. Trash laying around everywhere in hallways, elevators etc. I don’t know that I will book a drury inn again.

They have a really good hotel, but the lack terribly in check in, I’ve stay two different times and both times they could not give me my receipt correct. They give us twice in one stay the wrong key to our room and come to find out the clerk sent to wrong floor and wrong room!! I’m not going to keep staying there if the don’t know how to do business! Otherwise it’s a great hotel!

My stay was fine until on Saturday evening, a man stating he was the manager followed my husband to our room demanding we pay $100 for our Service pup. I think he thought because we covered the dog head when entering and leaving that we were trying to sneak him into the hotel (negative stereotyping), but our pup doesn’t mix well with strangers because he is very protective, and the hotel was full of people. That manager (?) actually scared me. While my husband was coming into our room on the second day of our stay and this man was in the doorway demanding $100. We normally bring our travel trailer, but a severe storm was coming through so we chose the hotel. We won’t stay again. Felt very uncomfortable with his approach.

The check in on Thursday was slow. The lady who checked us in did not tell us we had to request room service. When we came back Friday night after the game our keys would not work and she had an attitude. Our rooms were not clean and we had no fresh towels. Went to front desk to inquire and she still had an attitude and she said she told us about room service at check in but she did not. On Saturday morning, my aunt Barbara Robinson whose room I booked also was eating breakfast and she had left her belongings upstairs and went back to gather them but key did not work. I asked the clerk to rekey it and she asked for ID clearly she could see she had no personal items with her and she started talking back and arguing with me. She was very unprofessional. I will be calling Drury personally also. We have always stayed at Drury but we will probably not stay here any time soon because this experience we had.

The staff was terrible had a very nasty attitude and insinuated that I was throwing a party all because a came in with a plate of food. The front desk clerk also said that they didn’t have a room for me and said the canceled the room. It took awhile for me to prove that the room wasn’t canceled and that I had already been charged for it. For terrible service and I will definitely not stay there again!!

The front desk staff (thank you, Gloria) went above and beyond to make our stay a comfortable one. She went the extra mile even though we'd booked through and outside portal, and that's not always the case. I was unfamiliar with Prado, but we'll seek them out again. Clean, comfortable, convenient, and well-priced.

This hotel was rated at 9, but I’d give it a 4. Very dated. Not in a great part of town. My friend who lives in Jackson told me to “watch out” in that area. I definitely won’t stay anywhere near this place again.

Great location and even better staff. Nice hot and cold breakfast. My wife and I are in our 70’s and felt very safe. Would definitely recommend.

Great location to interstate and restaurants.

The Prado is an excellent choice for your stay. It is very clean, staff is very helpful and very nice. The breakfasts are better than anything made to order with multiple choices. What a great way to start your day! The location was perfect for the activities we chose during our stay!

I did not like this hotel. They are supposedly remodeling Prado but it obviously has not started. Let’s just say there was wild activity both nights we stayed. (Wild enough to be awakened) and a group of FOUR guys tried to get into our room on one of those nights. The hotel even has to post a dress code for their morning breakfast. Who has to do that?? And they had an armed security guard on site 24/7. If we had known all this, we would not have stayed there.

It’s a good location. Target and other restaurants across the street

Husband loves the shower's water pressure! They had free dinner and breakfast. It was conveniently located near target and Walmart and lots of restaurants and shopping places! The pool is half indoor half outdoor. You can swim underneath from indoors to get to the outdoor part which my son loved!

Great location

Close to everything

It was a great hotel, we only stayed one night on the way home from Florida.. They have free drinks for the adults, you have a limit though. And the pool was great for rhe kids.. and they have a gated parking lot for those that likes the little extra security..

The breakfast buffet was amazing, make sure to get there early. They also have a “dinner buffet” of sorts from 5:30-7:30 Pm, and offer one free adult beverage voucher per person 21+. Fountain drinks are included in your stay, as are both of these meals. That alone was worth it, having two teenage baseball players. We will be staying here on all our Jackson travel ball weekends.

Great hotel, friendly staff who is quick to respond and address concerns. The room was spacious, comfortable, and very clean. The breakfast was excellent with a friendly cook who takes pride in her cooking. They offer dinner and free drink hour (I was too late for these though). I would assume both were great. Highly recommended!

Served a free breakfast AND dinner!! What a treat!

Gave it 3 starts because the food was not that great and wifi. Dinner was literally nachos and hot dogs and the drinks were flat. The WiFi - we couldn’t hook up to any of our games. We asked if they could turn the UPnP on for the wifi and they had no idea. Which is fine, but we are heavy gamers so this was a big let down for our trip. We never had a problem at any other hotel we have stayed in besides here. The cleanliness and space was great though. Just some minor inconveniences.

Hotel staff was so friendly and welcoming! Loved the complimentary breakfast, dinner and cocktails! Extremely clean! Loved our stay at the Prado!

Wonderful. We had driven all day and we got there in time for happy hour it was so nice free food and three drinks included in our so reasonably priced room. And then a great breakfast.

Great value both breakfast and dinner included in room price. The food was great 👍 so was the staff. Facilities were great. Prado is my new hotel standard.

Prado was wonderful! The staff friendly. Rooms clean & comfortable. Breakfast AND dinner were provided free with plenty of choices!!!

Currently, a guest at the property. The cleanliness inside, staff presence at the front desk, performance of the staff, and condition of the room is greatly improved since we had recently visited this property under the old management. However, the pool is dirty and not maintained and while I mentioned it to front desk two days ago, it remains that way. Also, throughout the hotel and in the room while the WIFI says it is 2.4 G it is insufficient - does not work properly and anyone using it for streaming or perform any tasks online will have issues and find it useless - the front desk has no idea what the issue is nor the remediation. While around the hotel several guests complained about the pool condition and many folks asked about the WIFI. The evening drink selections are very nice and the staff is wonderful however, people seemed frustrated that the food seemed to be coming out in small quantity and they waited for a little more to come out perhaps as a measure to control food costs. Overall, they cleaned up the drifters and people wandering about this place, the place is quiet, and cleaner. I was very disappointed in the fact that the pool was in poor shape and the Internet not working since my daughter wanted to swim and I needed to use my laptop and this was what I needed and why I had decided to stay at this hotel and unfortunately was told while on the phone with staff and upon arrival that everything was good and working. Frank-

One of the best stays in my travels so far. Staff friendly and courteous, rooms comfortable and well taken care of. Breakfast and evening meals were good.