Best Western Des Plaines O'Hare

Dålig service, sitter och surfar med telefon när vi checkar in på hotellet, Frukosten dålig knappt något bröd, mjölk i termos som står i kylan m.m.

A

The pool is closed. Then there was a fire alarm pulled at night.

Breakfast was good. Free parking!

Check out was a little strange. I've never experienced something like this which is the reason I struggle in life. I have a mental disability which means I don't comprehend a lot of skills or the lack of compassion for one another in life. I over slept due to my insomnia so I go to sleep when I pass out. I was behind on checking out.Also waiting on a friend to deposit money owed to me. I was going to extend and since it was coming down to the wire I stressed out. At 11:00am House Keeping came to the door and I politely let her know I might extend. The the phone rang and I was asked to check out and I had to beg for a late checkout which I was blantely told "No". So I explained I would be down in 15 minutes. It took longer but I was packing up my stuff.i was then called again in the room where the agent was telling me I HAD to get out of the room. Which I asked if I could extend and again was told that I needed to do that that second that we were speaking as the agent continued to belittle me for not being out by 11. I was in the hotel industry all my life and never would have approached a gues of the hotel that way. When I got down she had called the police because of whatever reason and I was sitting in the lobby when the police showed up. When employees lie like she must have o have them show up. That is a huge disheartening to your guests as well as her being an employee. She then apologized for delaying the check out. She then gave me my full deposit and I left. That was