內海灣巴爾的摩城萬豪春丘套房飯店

The hotel was hot. The room was freezing. I couldn't adjust the temperature in the room. Only 1 of 3 elevators were working. Staff tried to put me in a room where I had to climb a dozen stairs I walk with a cane

Staff was friendly and common areas were clean for the most part. Biggest pro: room was spacious and clean and amenities of the room were nice. Biggest con: only 1 of the 3 elevators worked so coming and going was slow.

I arrived around 6:30 on a Friday to be greeted by a guy at the front desk who told me, “Hotels.Com should have contacted you. You’ve been relocated. We have a room for you if you want it, but there’s no hot water.” Hotels.com had not contacted me, and when I got in touch with someone on their online chat, she had no idea what was happening. So here I was, in the dark literally and figuratively, in a city I don’t know, with two kids under the age of 8 and no hotel reservations. Eventually customer service gave me a $50 credit “for my troubles” and I found a new hotel. But this was a serious pain in the a$$. The guy at the front desk at the SpringHill Suites was nice enough, but the lobby was rundown and torn apart for renovations. We ended up at the Renaissance down the street and it was much nicer, and a bit more centrally located.

Nothing but issues. Parking garage for $72 a night or Valet. There were NO places to pull in to get Valet. 35 minutes waiting finally got a spot. No luggage carts. And 60-100 people loitering outside hotel until 2 a.m. Desk person said security can’t do anything about it. Then when you wanted your car from the valet it took 25 minutes.

I liked you had to use the key to enter the front door. Loved the layout of the lobby. The breakfast and staff was good.

The one-star rating is for a single reason: the valet parking pickup was a disaster. The hotel uses a shared service, and when we called for our car in the morning, it took more than a full hour for it to arrive. The valet service had its regular staff, but it's simply understaffed. For people needing to get on the road (to the airport, to work, etc.), an hour is inexcusable. At the very least, the hotel should notify patrons of the need to call for the car *the moment you wake up*. Alas, the hotel claims no responsibility, although the valet stand is co-branded with the hotel's name. They've simply got to do better at this because it can ruin an otherwise nice stay.

Breakfast was good. Cant believe we had to pay $45 for parking.

Parking was expensive.

Not enough luggage carts actually a few guest kept tge carts in their room during their stay thus none we available

Check in was great. Didn’t catch the woman’s name but she worked 2/16 around 4PM. Easy checkin friendly staff. They’re doing renovations in the lobby but couldn’t hear any noise at all. Nice clean room, great for what we needed. Would stay again.

The check-in was easy and the attendant was polite and helpful The bed was comfortable but the shower had moldy caulk and the wallpaper in the bathroom was peeling up The breakfast was ok but the eggs had a funny taste

This hotel was excellent. I will definitely stay again. Very clean, excellent staff and the breakfast was delicious with great options. The only thing I wish I knew before was the hotel parking is the valet and not the garage next door. The valet is cheaper than the garage. Within walking distance of the inner harbor for shops and food. Also, close enough to walk to the ball fields (reason for my stay).

This was the grossest hotel I have ever stayed at. They were not accommodating at all and the rooms were dirty and uncomfortable

We loved the location of the hotel. But our room never got cleaned and we are there four days even after we asked for it to be cleaned one time.

Breakfast was good. Bathroom sink clogged ran slow Bathroom exhaust not working Lot of street noise, emergency vehicles, traffic plus motorcycles racing around one night

Rooms were clean very friendly staff including the front desk and the valets. Front desk gave us a kink to discounted aquarium tickets and helped us plan out oit sightseeing.

There were insects in our room. We alerted the staff, but there was no immediate solution during check out.

Receptionist was not friendly, not accomodating and not helpful. Bathroom shower curtain was dirty and yellow.

Extremely clean....

Great price for the area. Would definitely stay again. Not 5 stars since room could have been a bit cleaner (hate seeing random hairs). Staff were very friendly and accommodating.

I stayed in a 2 bedroom suite and the bedrooms were very large and the beds were comfortable. Staff was helpful. I was on the top floor and the ceiling near the window (which had obviously been repaired before) was wet and some paint was peeling (it had been raining for days). It didn't bother our stay, however. The living space had a pull out couch, which is great if you need it, but the couch itself was very uncomfortable. Breakfast was included but was nothing special- a couple hot options, breakfast breads, cereal, oatmeal, yogurts, and drinks. Area had great dining options and a quick walk to the inner harbor.

The staff was very friendly! The room was not as nice as other Springhill's I have stayed in. The room was a little dirty. One of the beds was well past its useful life, when you got it almost folded up like a taco. The couch was so worn in parts that the upholstery appeared to be 2 different colors. The freezer compartment needed to be defrosted or upgraded to a frost free (such appliances exist nowadays) I know Springhill cannot do anything about it, but the locked lobby and the sign reading "For your safety...." is very off-putting when you are checking in at 10pm. But these constructive points not withstanding the service was great, check in was easy, my 1 night in Baltimore was pleasant.

Great location and super comfortable bed

This location was perfect for access to enjoy the inner harbor. The room was clean and quiet. Loved the interesting details since it was previously a bank. However, only 1 of the 3 elevators were operating. It was frustrating especially on checkout day waiting for the elevator to become free. The elevator only half limited people because it’s so small. Once we got to the front desk to checkout Darrien helped turn that frustration around. His overall attitude and service was superb. I would absolutely stay again.

I was there for a trade show. I felt very safe with the security at the doors. Staff was extremely helpful. Building is absolutely beautiful! Must visit the vault in the lower level. Baltimore itself really needs to step up the care of their sidewalks which were covered in ice and snow. Sometimes it was safer to walk in the street which isn't the best thing.I have 2 complaints which can't be addressed by staff. This is the first hotel I've ever stayed in that didn't have a sheet of restaurants or places to visit. I would have loved to have had a list of restaurants. The other is the lighting in the rooms is dim. Fancy lighting but not practical. The desk light was tiny and since i was working at night, opening the curtains wasn't an option. The post lamp was the brightest but on the other side of the room and required you to physically walk over to it and shut it off. The bathroom wasn't the brightest either especially when you are putting on makeup. I was in an accessible room which was fine but the vanity in the bathroom or shelving would have helped to put my brush and make up there. The vanity barely had room for my toothbrush and toothpaste. But I would stay there again for the convenience.

Rooms floor squeeked with every step. Tvs were old. Poor lighting in the room and an odd layout

The mattress on the bed is like laying on a cloud.

Best hotel i have ever stayed! From being greeted when i checked in to having staff ask me how things are going. I loved everything about this hotel. The room was clean and spacious. Highly recommend this hotel in Baltimore. Plus the Horseshoe Casino is only 11 mins away lol

Overall, the hotel was nice but unfortunately you can't control the air temperature in each room. It is controlled by one main system which made for an uncomfortable temperature at times. Also, sleeping was difficult due to outside street noise and sirens.

Room was amazing. Shower was so nice and spacious. The bed was very comfortable.

My first room was next to very noisy people. The front desk person changed me and it was better. The desk people were mostly friendly and appeasing.

Everything was great once someone came to the front desk to check us in. Stood in the lobby for ~5 minutes until we saw someone who worked for the hotel.

Fantastic service, wonderful stay!

The front desk manager, Darrien R., was amazing!! He was very accommodating and genuinely kind! Also, the 2 ladies that organize the breakfast, outstanding. They both of them went above and beyond to ensure that myself and everyone had enough breakfast and was satisfied! Springhill Suite by Marriott Baltimore Downtown/Inner Harbor…by far the best customer service experience. I will be back and most likely my hotel when I visit Baltimore. Thank you Darrien and thank ladies who organize the breakfast.

Rooms were clean very friendly staff including the front desk and the valets. Front desk gave us a kink to discounted aquarium tickets and helped us plan out oit sightseeing.

Valet was horrible. Terrible setup. Valet guys were trying but the system needs updated and better staffed. Gentleman that checked me in was rude and not friendly at all. Set off the entire experience. Would not recommend , as there are plenty of other options in the area.

When you call the front desk or housekeeping, no one answers the phone or they answer and hang up immediately to stop the phone from ringing. This is not good!!

Staff was super nice and I especially want to mention Darrien Robbinson from the front desk. He went out of his way to get me a luggage cart on a very cold Sunday morning-it was very appreciated. I will definately stay here again when in Baltimore.

Exceptionally friendly staff. We were treated so kindly. Thank you Romio, Wanda, Z, the Manager, and the terrific valet vehicle parkers. You're the best and made our stay terrific. Very much appreciated:)

Great location, clean rooms with good service. So friendly and supportive staff especially Mr. Waleed and Amr. They were so nice! Definitely I will always select this hotel anytime I travel to Baltimore MD.

Very nice hotel with friendly & helpful staff. Walking distance to the inner harbor.

I did not like the parking situation. I had difficulty loading and unloading my luggage. Parking was very expensive. The area is mot safe. When checking out this morning four homelaee people approached my car while I was putting my suitcases in. They camr out of no where. The hotel needs security guards 24 hours. The cost of a water and soda was too expensive. The bathroom pipes made all kinds of noises.

The location for accessing the harbour and the stadiums is very good but the few blocks around in that area of the city are tired.

Great location. Very clean and quiet. Would stay again!

Hotel room and staff were nice, hotel is very old, but was clean. Rough area in Baltimore and there was a shooting outside the hotel the night we stayed there which lead to loud chaos on the street including sirens till 3 am so we didn’t get much sleep. We stayed 1 night to walk to CFg for a concert, which was 3 blocks away. Main hotel door is card key access elevators are not secured by key access. Parking lot on light street is close and cheaper than their rates.

Was approached by some unsavory characters returning from a night baseball game at Camden Yards

The staff were amazing. The room was very clean. It is located at a convenient place. A 10 minute walk to the harbor in one direction and 10 minutes in the other is the CFG Arena.

The property is old but decent for the price. The surrounding area is a little unsafe to walk at night.

This hotel is in the perfect downtown location.

The neighborhood is awful after 10pm and all night. It literally vibrates from the noise coming from clubs and cars all night long. It’s impossible to sleep. The breakfast is also poor

Staff was fantastic. Had place to hold our bags the morning before check in. Always addressed us as we came and went in a friendly manner. Breakfast and its staff was good too

The check-in was easy and the attendant was polite and helpful The bed was comfortable but the shower had moldy caulk and the wallpaper in the bathroom was peeling up The breakfast was ok but the eggs had a funny taste

Excellent location to the Inner Harbor and Camden Yards… all within walking distance of about 15 minutes. The hotel is a little outdated but still nice. The breakfast was terrible. This is probably the propertY’s only downfall. Been to several Marriott properties, specifically SpringHill & suites and they normally have a great breakfast but this one did not.

I didn’t like that housekeeping was every other day, the breakfast was not that good, the shower was weak and the noise was deafening. The Manager was very polite and friendly.

The Hotel was clean but a little outdated and parking was very expensive. The breakfast was not very good but very clean area. Staff should periodically check the area for any issues with food replacements.

Breakfast was good. Cant believe we had to pay $45 for parking.

The hotel was beautiful, the front desk staff were wonderful. The woman doing the breakfast was not friendly. The breakfast was also disappointing. The choices were eggs, egg sandwich or sausage. If you don’t like eggs, then your choices were sugary cereal or bagels. And the fruit choices were only apple or orange. No bananas or fruit salad. There were also tables right next to the buffet. So weird and awkward especially when children are running around. There was a room in the back with nothing that could have been used for seating. I think they can do better with the breakfast.

This property was very cool in an old historic bank building. The included breakfast was delicious. Better than most hotels. It was very clean. There wasn’t a lot of staff, so you had to wait at the front desk to check in and out. It was never more than a few minutes.

A great place to stay. Nice rooms, breakfast and the staff was awesome

Came down for breakfast at 9am. Everything was empty. It took the staff 45min to refill everything by that time i had to leave. The breakfast staff looked very upset working the kitchen.