Gramercy Residenzen mit Flussblick

This is property owned by a company that rents suites. What is advertised is absolutely NOT what you walk into & an immense amount of difficulties getting replies from these people. After a 14 hours travel day, arriving late evening with a senior (this was told to the property "manager"), prepaid for 3 people, we arrived to 1 double bed and no other sleeping surface besides a tiny chair on the floor, 1 towel & 2 pillows, no blankets. Exhausted, I tried to contact the ppl listed on the email, they are not available after 4:30pm. No replies via telephone or email for over an hour, finally replied insisting there is a bed in the closet(?). We checked everywhere, took and emailed pictures of empty cabinet as proof no beds/mattresses hiding. They did not respond. Also tried Wifi, splash screen said contact provider for reconnection, no wifi. Had to go to lobby and plead with the concierge for help in contacting property manager. They don't usually do this, but were able to & asked them to take care of the situation. After 2 hours of waiting, a guy in a bad mood brought a floor mat & mix-mash of home towels & satin sheet (I wouldn't let my dog sleep on) and a router that we could not wiggle or it would stop working. In the end there was no sleep. The most terrible experience in my life of travelling dealing with an accommodation. Our poor mother was exhausted, they did not care, even though this was detailed (a senior traveller). Beware of these. They are all over the Philippines.

The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.

Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.

The agent GOTOPHI and staff, Dennisse, Janet and Jenny were very arrogant admitting their mistakes, not sincerely apologetic at all. We had too many complaints about the unit, bugs, smart tv & room phone not working, the linens smelled pretty bad and lastly, my green access card the day before my check out date. I was coming down from a massage appointment on 37th floor at almost 1 AM, got on the elevator, couldn’t get off on my floor because my access card expired! The concierge and security that night (Nov 28, 1aM) were courteous and apologetic. Dennise, Jenny and Janet especially Dennisse were blaming the mistakes on the Gramercy PMO, but Gramercy PMO it was Dennise fault. They were pointing fingers. My access card expired 11/27/2023 when my check out date is 11/28/2023, 2pm! So disappointed with those girls attitude. And they are still arrogant about it! I suggest - DO NOT use GOTOPHI when making reservations for Gramercy property. The Gramercy concierge and security were very accommodating to us!

Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.

This property had excessive rules that were not communicated before the reservation was made. The staff at check in was rude and the unit was sub par. The utilities in the bathroom were not working properly. I will never stay there again.

Nice pool

Firstly the room and communication from the room owner was very good, BUT overall the experience was terrible, this is all due to Security and customer services. Security is just way over the top, most of them rude or arrogant. This goes most of the satff, not all but most. So really it just ruins the whole experience

The residence could’ve had a tv package that offered sports. There was a slight insect problem within the apartment especially the bathroom. The check-in process should’ve been easier especially getting the elevator pass. Adding a linen service would be one of biggest recommendations. Also having a laundry service for guests personal laundry would be another recommendation. Overall my stay at the Gramercy Residence was average. The location of the residence was the best.

The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .

Was a good stay, the staff are very helpful and accommodating!! Very safe feeling… security is on the job! The room was pretty okay, was basic for the type of suite, the pictures before booking overplayed the actual rooms!! But was comfortable… the only let down was many cockroaches within the bathroom, kitchen and dining area!

Multicolored towels, looks like it was taken from diff places. Extra bedsheet was overused, tear is visible. No communication by phone. Have to go to front desk. No face/handtowel. Instruction in checking out is not clear. Email for checkout not provided. Very difficult to communicate. Doesn’t answer a phone call. Laminate floor is peeling off. Don’t like the place all in all. Trusted Expedia on this place, but they failed. Security too strict. Two persons can’t sit in one chair for few minutes while waiting for someone. Not presentable place for renting. They should make it like hotel ready.

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

Pre-existing cockroach problems in unit. Staff was aware. Was not taken care of during stay. Found 6-7 cockroaches in bathroom amenities, sink, floor. The same for the bedroom. Only good thing about facility is the centralized location, gym and pool. Clueless staff. There's nothing about this place to write home about. Much better options available around the same area with equal or better prices.

The building and its views are spectacular. The building is very well kept - the appartment ... not. It's basically proper, well furnished, nice balcony with superb views. The holding of the shower doesn't work. The floor of the bathroom showed signs of overflooding. The tissue of the sofa had ... holes. The only 2 large towels were very old, smelled bad off ftom the start. There was zero room service for cleaning/ changing towels&bedwear for 9 days. For this price at 4-star level in Manila - there's better.

Linens not presentable. Towels are miss match. They used a towel taken from a resort in Boracay. Bedsheets are about to be ripped. Can’t communicate to the front desk. You have to talk to the agency, in which I can’t get hold of on the phone only email.

We arrived in the place and we found a lot of cockroaches in the kitchen cabinets, the place is very dusty and you can smell the musky of the area like its not been cleaned for a while. The towels are old amd beddings smells like old . I did communicate d it to the property mananagement assigned tru text and they responded appropriately. Too bad they said they have to spray the area with chemicals with our stuff and clothes inside so i refused. The first night was horrible. All of us were coughing and triggers all our allergy. The electrical wiring in the kitchen is bad. You cant used the fridge and microwave at the same time. The circuit breaker or main fuse kept resetting coz of the electricity. The bathroom vent is bad. U can smell how bad the sewer from the bathroom from your bed. It was a horrible experience.

Every day I had to spray the cockroach everywhere especially in the kitchen

Love the city view.

The 3 swimming pools were excellent. Security and cleanliness was exceptional. We had a few issues with the Wi-Fi in our last few days. Would highly recommend this apartment.

Matress saggy but otherwise great stay

Was a good stay, the staff are very helpful and accommodating!! Very safe feeling… security is on the job! The room was pretty okay, was basic for the type of suite, the pictures before booking overplayed the actual rooms!! But was comfortable… the only let down was many cockroaches within the bathroom, kitchen and dining area!

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

This property is a good location, but need to update bedding and other furniture pieces. Too bad the old style a/c is located in the wrong place blowing directly on you while watching tv. More than likely not to stay here again. Thankfully I was there only for one night. No sleep at all. Comfort much lacking, dirty blinds, and I felt bad that we settl to stay.

The building and its views are spectacular. The building is very well kept - the appartment ... not. It's basically proper, well furnished, nice balcony with superb views. The holding of the shower doesn't work. The floor of the bathroom showed signs of overflooding. The tissue of the sofa had ... holes. The only 2 large towels were very old, smelled bad off ftom the start. There was zero room service for cleaning/ changing towels&bedwear for 9 days. For this price at 4-star level in Manila - there's better.

Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that

I got a 💩 apartment!! Nothing like in the pictures on Expedia!! I don’t recommend that place at all! Expedia should send a person to check that place and take them out from the directory!!!

The flat was clean and friendly staff! Beautiful view! Recommended 😊

All staff were friendly and very helpful

Before Check-in, Dennise and Jenny were both response quickly about my concerns. Upon check-in the consiege is very helpful to direct me to 2nd floor to get my building pass from the security room. I met the security and was very nice and respectful. Our stay felt relaxing, and secured. The bulding security is very tight and the security personels are accommodating. The room is clean and very organize. I will definitely coming back to this unit.

They did a great job looking after my family.

Security was very nice and hardworking

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

Excellent communication and customer service.

Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.

Very friendly staff at check in.

Firstly the room and communication from the room owner was very good, BUT overall the experience was terrible, this is all due to Security and customer services. Security is just way over the top, most of them rude or arrogant. This goes most of the satff, not all but most. So really it just ruins the whole experience

They emailed me that the room above was flooding and I could no longer stay there. Ok, no problem it happens, I can find another place. But then they never refunded me. They made me pay for a room they would not let me stay in. Hotels.com tried to get a hold of them but they would not answer, I tried to get a hold of them but they would not answer. They stole from me.

good option of location, there were a grocery store shopping mall restaurants nearby, walkable and could be easy for you especialy your grocery needs. the unit is cleaned, very nice view outside on your terrace, if you would like to cook your own food, you can cook inside, there are available all utensils you need in cooking, rice cooker, cookware, plate etc.. over all it was great satesfied 4 days stayed in Gramercy Residence.

The residence could’ve had a tv package that offered sports. There was a slight insect problem within the apartment especially the bathroom. The check-in process should’ve been easier especially getting the elevator pass. Adding a linen service would be one of biggest recommendations. Also having a laundry service for guests personal laundry would be another recommendation. Overall my stay at the Gramercy Residence was average. The location of the residence was the best.

The unit is clean and well maintained. It is safe with direct access to the Century mall. The grocery is nearby and there are a lot of restaurant around. The facilities are accessible and all staff are helpful and attentive .

Very close to night life

The area is ok close to Century Mall. The communication was poor. I tried to communicate with them a week before my stay and didn’t get much answers. The checking in process was tedious and overbearing. There were cockroaches everywhere. When I transferred to a studio room after my roommate left the ac was leaking and spit out ice hence the terrible flooring by the sliding doors. Spa was great and so was the pool and the other staff but the way it is managed is a bit much. Save yourselves the pain of this and go to a hotel.

It is near to convenience store.

Good place to hanga around the area. Lots of resto and bars.

Amazing location. Right next to century mall. But I'd prefer to stay at a hotel. Just looks like a downgraded apartment. And I booked a deluxe one. Lobby is downright fancy and amazing but apartments are not at all like that

Easy access to the things I needed

Good., did enjoy the view from my unit. Walkable to storws and some malls.area Can be loud at night.

Property is old, furnitures are old. Card access is very inconvenient. I got 2 br 4 days stay. Theres couple of my relatives that stayed with me and I had to assist them every time they need to get something downstairs due to the card access limit that i cant even go out and leave my family in the room for 4 days. Plus they dont have room service nor extra towels provided. I had only 4 towels for my whole 4 days stay. Ive never been able to contact my host the whole time. No assistance at all. I checked in at the other building across the street and it was way way better and cheaper.