Puerto de Luna Pet Friendly and Family Suites

Il vous faut améliorer vos services aux clients tel avoir la possibilité de se procurer de la glace dans nos chambre. Il n'y avait même pas un verre dans la salle de bain. En plus nous avons 2 bouteilles d'eau à notre arrivée et c'est tout.pour la période que nous sommes chez vous.

Was advised we would have to upgrade to a more expensive room as economy room max was one dog. Despite the hotel policy listings showing 2 digs and our staying in the same room one month previously the front desk clerk insisted we needed to upgrade. After a conversation with the manager we were ok to stay in economy.

My only concern was you claimed pet friendly and listed a price. When we arrived I was charged an additional 300 pesos. I surprised as there was not mention of additional charges for pets at the time of booking

Loud at night

Big rooms with a kitchen and living room. AC. Nice pool. Good breakfast. Next to an amusement park, and noisy until 11:00pm. Staff very helpful and friendly.