Extended Stay America Premier Suites Phoenix Chandler Airport

No kitchen utensils or dishes. Clean and quiet.

No dishes in room. You have to ask for them as a package. The breakfast was more like snacks.

Microwave didn't work, no lights in the bathroom, which maintenance was unable to fix, unable to give me another room or get a refund. The room clearly had not been cleaned. Floor was dirty, walls were diety

Great staff. Clean. Affordable. Breakfast was minimal but a good grab and go. Vending machine was sold out of a lot of choices. No food close by. Had to go a few miles. Nothing within walking distance. No shopping nearby

Breakfast? Granola bars and fruit doesn’t equate to “breakfast included”. Got there to check in and was informed that the elevator was down the for the weekend and we were already assigned to a room on the 3rd floor. Was told that there was no way to change and no willing to work won’t the price. The manager “just left for the weekend”. What a way to manage your property. Leave at 3pm, when guests start checking in and leave it to your brand new staff to take the heat with their hands tied. I’d never recommend a place that the managers don’t back up their staff or help out.

Good value for the room rate. The bed was very comfortable. Coffee making equipment in the room would be great. The microwave in my room did not work. Staff were very pleasant and accomodating.

Great Poor extended Stays. One thing though. You have to figure it out on your own that they will supply a toaster, dishes, cooking pots etc. They do not advertise that all of these things are included with this day for free. Also the breakfast is very very simple. One day all they had was granola bars and coffee. Other days they had more. I actually believe it depends on who is working that morning. But the advertisements for the breakfast are not what you get everyday.

The kitchen/room was empty, no cups (plastic, paper or otherwise), no coffee maker, nothing....the only thing not nailed down was an ice bucket. Furthermore, the lobby only has coffee during breakfast hours. Very noisy hallway and upstairs, just a horrible experience.

No hair dryer or Keurig (or other coffee maker) in the room. Front desk said "only have a few hair dryers and loan on first come first serve basis. Sorry, none available". Only one bath towel and one hand towel in room (but two bath mats!!). No coffee available in lobby for early check out. If you serve guests going to airport, only 15 minutes drive away, you should expect to have people leaving early. Room was very plain Jane, stark appearance. Bed mattress was on a steel frame reminiscent of a fold out sofa. Lots of noise from people talking in hallway and lots of doors slamming as we trying to prepare for sleep (at 10:30pm). Overall, very disappointing 1st time stay at an Extended Stay. It is also our last stay at your chain.

This is a very nice hotel and despite being next to an airport, it’s a very quiet area. Our rooms were clean. The check-in was fast. The staff was friendly. Only disappointment. Was they really packed up breakfast at 9:30 AM on the dot I came down at 9:45 and it was gone. I wish they would have left out some coffee or juice.

Room wasn’t clean. Hair on the sheets and in bathroom. The halls looked like they hadn’t been vacuumed in a month.

Very nice almost new hotel. Spacious room and very clean. Friendly front desk super nice guy (Tim) Thank you

The room was filthy, and unlike a couple other times this has happened to me and my life they wouldn't let me change rooms either.

We had a great experience. Room was spacious and clean (except the fridge had stuff in it) the beds were very comfortable. We had a little kitchenette. The front desk staff were very friendly and helpful. Overall would highly recommend staying here.

lovely clean room and quiet place. safe area, shopping center .5 miles away. great staff - friendly and helpful

The bed and pillows were so comfy! The front desk lady was nice. Hotel was clean and modern. I will stay again

My room was veey nice and clean ,hotel very clean i seen the guy cleaning all the time all day busy . Breakfast could be better i ended up cooking breakfast in my room because it was muffins ,hard boil eggs ,and yogurt .

Room was really clean Staff was really polite.

Very nice room but when I arrived (at 2:00 a.m.) and started my own cleaning of the bathroom there was a blue terry cloth rag in the toilet (I have pictures) as if a cleaner dropped it and left it there.The front desk girl, who was very apologetic, after 20 min. had to come herself and remove it.The same day when daylight broke my son who has allergies to dogs and dust started to wheeze, cough and sneeze. I couldn’t figure out why. He had an early game so we left and when we returned and opened the blinds, we see the room was filthy with dog hair, dust, crumbs of food all over the floor, under the bed and under heater.The chair at the desk had a stain as if the previous guest spilled juice and didn’t clean it. The green reclining chair also had a stain on the leg lift part. I have pictures. My black tights even had dog hair on them. I proceeded to talk to the front desk person (Hispanic male) who informed me no one was available to clean; ridiculous. He stated they were at full capacity and no other rooms. He offered me towels and I had to use my own cleaning products I traveled with to HAND MOP the floors, clean both chairs and wipe down counter and stove top. This room was definitely not cleaned in a month. Only the linen and towels seemed to be changed. The money back he offered was not merely enough to make up for the lack luster service and cleanliness. I am not one to complain and leave reviews, but this is the worst experience I ever had and I travel every other month.

There were sticking stuff on counter by sink, & coffee cup ring on table. No Toilet paper on holder. Other than those three things the room was clean & comfortable

We enjoyed our stay. Staff that we came across were all so kind, helpful and friendly. Rooms were large with everything you needed.

Very nice almost new hotel. Spacious room and very clean. Friendly front desk super nice guy (Tim) Thank you

We had a great experience. Room was spacious and clean (except the fridge had stuff in it) the beds were very comfortable. We had a little kitchenette. The front desk staff were very friendly and helpful. Overall would highly recommend staying here.

Rooms were pretty clean. Didn’t have toilet paper, but went to front desk to get. Walls are paper thin and we could hear everything the family above us was saying and doing. Nothing earplugs can’t fix. Really nice area.

Comfortable room

The bed and pillows were so comfy! The front desk lady was nice. Hotel was clean and modern. I will stay again

Good value for the room rate. The bed was very comfortable. Coffee making equipment in the room would be great. The microwave in my room did not work. Staff were very pleasant and accomodating.

The property was amazing, the desk staff were very courteous and nice. The kitchen in the room with a standard size fridge was awesome. The topper was the vanity light in the bathroom was big and wonderful. The shower head had good pressure. The relaxing recliner was not expected. All in all my wife and I had a great experience.

The kitchen/room was empty, no cups (plastic, paper or otherwise), no coffee maker, nothing....the only thing not nailed down was an ice bucket. Furthermore, the lobby only has coffee during breakfast hours. Very noisy hallway and upstairs, just a horrible experience.

No hair dryer or Keurig (or other coffee maker) in the room. Front desk said "only have a few hair dryers and loan on first come first serve basis. Sorry, none available". Only one bath towel and one hand towel in room (but two bath mats!!). No coffee available in lobby for early check out. If you serve guests going to airport, only 15 minutes drive away, you should expect to have people leaving early. Room was very plain Jane, stark appearance. Bed mattress was on a steel frame reminiscent of a fold out sofa. Lots of noise from people talking in hallway and lots of doors slamming as we trying to prepare for sleep (at 10:30pm). Overall, very disappointing 1st time stay at an Extended Stay. It is also our last stay at your chain.

We enjoyed our stay. Staff that we came across were all so kind, helpful and friendly. Rooms were large with everything you needed.

Manager was unprofessional no customer service rude cussed me out, threatened to trespass me after I paid full amount for two nights started a recording. He got very quiet. Threw my clothes in the garbage without telling me or notifying me that there was an issue with my check-in lied to the police won’t refund me report it to corporate suing in process.

I booked and paid for the room prior to my flight to Arizona from out of state. Upon arrival, I was told the hotel was overbooked and I was out of luck. This resulted in me scrambling to find a hotel at midnight paying almost double what I had paid for that room. Not a great way to start my vacation for my son's wedding.

We had a great experience. Room was spacious and clean (except the fridge had stuff in it) the beds were very comfortable. We had a little kitchenette. The front desk staff were very friendly and helpful. Overall would highly recommend staying here.

If I could give it negative stars I would. We arrived at the hotel at 11:15 pm due to a late flight. Was told we couldn’t check in because they run night audits from 11-2am.?? Was told our room was ready and they have the key but they couldn’t give us a room until 2am and I had two kids in the car.They wouldn’t even let us go to the room and wait. Another couple arrived at the same time and was told the same. I was told to go through Expedia for a refund. I called Expedia and they tried contacting the front desk while I was there but was told no one was answering. I told the clerk and she said she was just told that the phone line wasn’t working for three days. Expedia couldn’t refund until they verified with them and if I left without that they couldn’t refund. So we couldn’t have our room and there was no way to contact them to be verified. The clerk at the desk was nice and called her manager and put her on speaker with us and the other couple and she was completely RUDE and HATEFUL and wouldn’t even let us talk and when we tried she would talk over us and yell. She didn’t even apologize or try to help or offer anything to help just completely hateful and rude and extremely unprofessional . I felt sorry for the clerk because she wanted to help but was told we had to wait. The manager Lucy should NOT be a manager dealing with customers. The main boss made it right the next morning but sadly lost customers because of the manager an the unprofessional way of running a hotel.

No one is at the front desk. No one there when I checked in or anytime I entered or left the building. In the office behind the desk laughing and talking. When I'd ring the bell it would take 30 seconds to come out.

Good location, very difficult check in, hotel staff unfamiliar with computer system, required a manager

I made a booking went to check in and stated all rooms were booked very in convenient

Good stay except check-in was delayed because the front desk was understaffed. The one person working there was great, but he had to deal with something for another guest, and there was no one to check us in for about 15 minutes.

The hotel was very clean. All the stuff were pleasant. The lady that checked in Lucy was above and beyond accommodating. I will stay there again.

Staff were good, convenient location and condition of building were a major posive, along with the price.

Great staff. Clean. Affordable. Breakfast was minimal but a good grab and go. Vending machine was sold out of a lot of choices. No food close by. Had to go a few miles. Nothing within walking distance. No shopping nearby

lovely clean room and quiet place. safe area, shopping center .5 miles away. great staff - friendly and helpful

Good location, very difficult check in, hotel staff unfamiliar with computer system, required a manager

This is a very nice hotel and despite being next to an airport, it’s a very quiet area. Our rooms were clean. The check-in was fast. The staff was friendly. Only disappointment. Was they really packed up breakfast at 9:30 AM on the dot I came down at 9:45 and it was gone. I wish they would have left out some coffee or juice.

Everything was great just need restaurant in area walking area

Friendly staff. Great price. Nice rooms. Quiet nights. Would be 5 stars, but no hot breakfast so 4 stars

No dishes in room. You have to ask for them as a package. The breakfast was more like snacks.

Great staff. Clean. Affordable. Breakfast was minimal but a good grab and go. Vending machine was sold out of a lot of choices. No food close by. Had to go a few miles. Nothing within walking distance. No shopping nearby

Staff was very friendly and helpful. Breakfast was excellent.

The stay was mostly good. It was my first time ever at an Extended Stay so I didn’t know there wasn’t daily housekeeping service. There was a bit of a funky smell in our room, but not that bad. The breakfast looked like granola bars and oranges, so we never ate there. Overall I would give it a thumbs up.

Great Poor extended Stays. One thing though. You have to figure it out on your own that they will supply a toaster, dishes, cooking pots etc. They do not advertise that all of these things are included with this day for free. Also the breakfast is very very simple. One day all they had was granola bars and coffee. Other days they had more. I actually believe it depends on who is working that morning. But the advertisements for the breakfast are not what you get everyday.

My room was veey nice and clean ,hotel very clean i seen the guy cleaning all the time all day busy . Breakfast could be better i ended up cooking breakfast in my room because it was muffins ,hard boil eggs ,and yogurt .

The kitchen/room was empty, no cups (plastic, paper or otherwise), no coffee maker, nothing....the only thing not nailed down was an ice bucket. Furthermore, the lobby only has coffee during breakfast hours. Very noisy hallway and upstairs, just a horrible experience.

No hair dryer or Keurig (or other coffee maker) in the room. Front desk said "only have a few hair dryers and loan on first come first serve basis. Sorry, none available". Only one bath towel and one hand towel in room (but two bath mats!!). No coffee available in lobby for early check out. If you serve guests going to airport, only 15 minutes drive away, you should expect to have people leaving early. Room was very plain Jane, stark appearance. Bed mattress was on a steel frame reminiscent of a fold out sofa. Lots of noise from people talking in hallway and lots of doors slamming as we trying to prepare for sleep (at 10:30pm). Overall, very disappointing 1st time stay at an Extended Stay. It is also our last stay at your chain.

This is a very nice hotel and despite being next to an airport, it’s a very quiet area. Our rooms were clean. The check-in was fast. The staff was friendly. Only disappointment. Was they really packed up breakfast at 9:30 AM on the dot I came down at 9:45 and it was gone. I wish they would have left out some coffee or juice.