Hotel Paradis

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Bon hôtel, pas cher à environ 2km du centre ville de Cluj. La chambre est grande pour une utilisation simple. Le SPA est composé d'une petite piscine, un jacuzzi avec l'eau tempérée et un petit sauna.

SPA EITHER NOT FUNCTIONAL OR 'NOT INCLUDED'. EITHER WAY A CON. I booked this hotel on the basis of its advertised spa facilities. When I went down to use them I was informed they were 'out of service' - no indication had been given prior to my arrival or even at check-in. I asked about the possibility of a partial refund on the basis that I had spent significantly more on Paradis for the pool and sauna than I would have for other accommodation. I was told by two different receptionists that they were following up with the manager. As I left, I was told by the receptionist 'I've spoken to the manager, they are initiating your refund'. A week later, with no sign of any refund, I sent a follow-up email. They informed me that 'my booking did not include spa access and so they would not be refunding any money'. I invite you to look at their page on Expedia closely, and see whether there is any indication that the spa is a separate fee. Instead, the page absolutely invites the assumption that the spa is included (not least because Paradis costs a degree more than other just-room accommodation of a similar standard). I would submit that their advertising is deceptive and their receptionists polite only in-so-far as it gets you out of the door. Even if the spa had been operational, the location of the hotel really is out in the (questionable) suburbs with a 30 minute walk into town. And breakfast, whilst extensive, was variable in quality and by the last day I only had coffee.