MADUSEA GRAND VILLA

Superbra ställe! Och framför allt vänliga och hjälpsam personal. Superfina rum, kommer gärna tillbaka igen!

One of the more odd experiences I’ve had staying at a luxury hotel. For starters, the property is beautiful, in good shape, and in a solid location about a 5-6 minute motor bike ride from the pier, with the rooms having nice views of the ocean and Pattaya skyline. We arrived at 11:00am knowing check-in time wouldn’t be until 2pm, but figured maybe we’d be able to get in early, and if not, enjoy the island until we were able to do so. The room wasn’t ready yet, and we grabbed a bite and took a ride around the island, getting back at 1pm with the hotel host telling us our room was ready. We said great, and the host proceeded to tell us to scan and give a Google review of 5 stars and he would take us to the room. I said I would be happy to give them a rating, but not until the end of my stay, and I actually saw the room and stayed at their property. He said we wouldn’t be able to check in early if we wouldn’t oblige, and I told him that’s fine, He repeatedly called his boss and after another 25+ minutes of us sitting there, led us to our room. Taking advantage of customers and fraudulently attempting to leverage a 60 minute early check-in to get a fictitious positive review before the start of a stay is unprofessional and unethical behavior. I would not stay here again nor would I recommend this property to anyone else.

The hotel host and staff were incredibly nice and accommodating to our wishes. They went above and beyond for us. The room was amazing and so beautiful. The out door pool was incredible and with a wonderful view. The breakfast was awesome. I tried Thai and western, both excellent choices. The coffee bar and restaurant are an excellent place to eat or relax for a little while. I will returning one day.

Super! Gennemført. Unikt.

Alt er bare i orden!