Christofinia Hotel

Hotel proche de 3 belles plages et de la station de bus pour ayia napa personnel tres gentil et souriant surtout le barmain et les femmes de menages a recommandé pour le rapport qualité prix également

I reserved two rooms for 4 nights and when we got there they were overbooked so they sent us to a sister hotel for 2 nights then back to christifano for two nights which was very inconvenient having to move luggage twice but they made it up for us by offering all inclusive for the last two nights. Great hotel would love to stay there again

Que un hotel de 4* tenga piscina pero con agua como el hielo - no importe que es octubre- me parece incomprensible. Es un servicio pagado que no puedes disfrutar para nada. El personal de la cafetería podría poner una sonrisa, estaban todo el rato como tristes y sin ganas de nada. No comunican nunca, si les pides algo simplemente te lo dan si contestar. El desayuno se repito todos los días sin incorporar nada diferente. Cosas buenas : el hotel es limpio, bastante cuidado, instalaciones ok - no estaría mal un recambio para el aire acondicionado. Posición casi perfecta, a 3 minutos de Nissi beach.

Absolutely horrendous. Christofinia Hotel made a serious administrative error and pressured me through my entire stay for payment to ‘resolve it’. Despite my cooperation and having provided multiple pieces of written proof that the error was not my fault, I was pressured for money multiple times per day. They threatened police involvement if payment was not made. The stay was incredibly stressful and upsetting. I strongly urge people travelling to the area to choose one of the many local hotels nearby instead. Christofinia Hotel is deliberately unresponsive: they told me to send emails to defunct email addresses in order to delay responses until after my refund period had ended. They do not respond to guests before they travel, instead bullying them once they arrive. The manager, named either ‘Kiga’ or ‘Effie’ (as she gave different names), behaves unprofessionally with an aggressive manner and no understanding of proper conduct. I had never previously been shouted at by hotel staff at the front desk before. Before booking with Christofinia, ask yourself if that is what you’d like to deal with on the way to breakfast with your family. I am shocked and appalled that this has happened and will be lodging a formal complaint.

All the staff who worked at the hotel were incredibly nice and helpful, top marks to everyone.