Problematic check in - we booked a classic twin with city view but were given a double room. We asked for a different room (twin) but were then given an inferior, cheaper room with a view of a wall and small balcony (too small for chairs). When we said we were not happy with the 2nd room we were offered 2 more inferior, cheaper rooms rather than the city view we had booked. Eventually we were given the room we booked! This all wasted 1hour 15 minutes of our time. We were not offered welcome drink like the previous time we stayed here and when we asked about it we were told to pour it ourselves! Only 1 bedside lamp in the twin room and it did not work. The safe was locked so more time wasted getting that sorted. Room too hot as in April it is set to heating rather than air conditioning. No shower curtain. We booked 2 nights but in separate bookings. I emailed before to explain and ask if we could simply stay in the same room. They said they would let us know at check in but when we checked in they said they had no knowledge of the message and could not tell us until the next morning if we needed to move rooms. We eventually spoke to the manager who confirmed the sane room could be used the 2 days. Positives - great location, comfortable bed, good choice for breakfast.
Problematic check in - we booked a classic twin with city view but were given a double room. We asked for a different room (twin) but were then given an inferior, cheaper room with a view of a wall and small balcony (too small for chairs). When we said we were not happy with the 2nd room we were offered 2 more inferior, cheaper rooms rather than the city view we had booked. Eventually we were given the room we booked! This all wasted 1hour 15 minutes of our time. We were not offered welcome drink like the previous time we stayed here and when we asked about it we were told to pour it ourselves! Only 1 bedside lamp in the twin room and it did not work. The safe was locked so more time wasted getting that sorted. Room too hot as in April it is set to heating rather than air conditioning. No shower curtain. We booked 2 nights but in separate bookings. I emailed before to explain and ask if we could simply stay in the same room. They said they would let us know at check in but when we checked in they said they had no knowledge of the message and could not tell us until the next morning if we needed to move rooms. We eventually spoke to the manager who confirmed the sane room could be used the 2 days. Positives - great location, comfortable bed, good choice for breakfast.