Phuket Moonlit Bay Seaview Resort & Spa

We love our the stuff is very accommodating.

I booked Moonlit Bay Hotel through Hotels.com based on beautiful photos. The reality was shocking: the property is in a state of disrepair and feels abandoned. - The room I was given and the private swimming pool were dirty on arrival. - The shower cubicle was blocked. - Some area of hotel is neglected, with broken facilities and unsafe conditions. - The architecture is beautiful but has been left to ruin, making the place feel like a ghost hotel. - Water pressure was extremely weak, and the temperature constantly switched from cold to hot without control. - Guest rooms are not cleaned in daily basis unless you specifically request it. I complained at reception, they asked cleaners to go back and clean the room and swimming pool but, the lack of maintenance was visible. I also contacted Hotels.com for relocation, but their support process was slow and costly by phone. Hotels.com should remove or update their advert to reflect the true condition of the property. Guests deserve transparency, not glossy photos of a past that no longer exists. I strongly advise future travelers to avoid booking this hotel until it is properly renovated and maintained.

En pärla för sin lokation, stora rymliga rum som är Under renovering hela hotellet är nog det , med Det sagt så skulle detta kunna bli nått Fantastiskt, just nu … work in progress

Could be a gym, probably was at one point. Dirty, not well appointed, breakfast is cooked at 7:00 a.m. once so if you go at 9:00 you get 2 hour old food... If you enjoy old shrimp this is your place... Service is totally lacking or non existent. No mattress pad, AC can't keep room cool even in winter ... Look elsewhere for now

This place is not as it is listed. The room smell terrible, no hot water, and I originally booked 4days but due to the terrible condition, we stayed only 1 night and they said that we would be refunded but once we checked out and returned the key, they refused to refund the money. Please don’t waste your time. There is a better hotel near by called the Winston. That place was beyond amazing.