Best Western Executive Inn- Mount Gilead

no ELEVATOR! breakfast ended at 9am, too early! Missed getting anything, not even coffee

Took forever to check in. Room smelled like mold and we were itching all night. Had to triple check that we didn't have bed bugs. Still not sure we didn't. Asked for a warmer blanket & had to call back to the desk over an hour later because it was never brought to us. Then asked if I was going to come get the blanket & I said if I have to, but I'd prefer not to, since I had to ask twice. Definitely not worth the price I paid for the room. Not very happy about that. We use hotels often and have never been so dissatisfied. I'm going to reach out and ask for a refund for the room. First time ever for us asking for a refund. That's how bad it was

No frills and great folks. Helped us with questions on Mt. Gilead and truly cared we were taken care of.

The flowers and landscaping were beautiful. Excellent breakfast with almost instant refilling!

Turned Away at 2 a.m. With Four Children I booked this hotel late at night through Hotels.com while traveling as the only adult with my four young children. We arrived around 2 a.m., exhausted and expecting to check in, but the front desk refused to give us the room because of the occupancy limit. I understand that hotels have policies. What was so disappointing was the complete lack of effort to help us find a reasonable solution. Splitting into two rooms was not a safe or practical option with one adult and four children. Nor was that alternative (or any others) suggested, no help was offered in finding another property, and there was no flexibility shown given the hour and the circumstances. We ended up sleeping in our vehicle in the hotel parking lot before continuing our trip. Management was aware of our situation, yet the response remained simply that it was their policy. I was also charged for the reservation even though we were not allowed to use the room. That made an already difficult experience even more frustrating. Hospitality is not just about enforcing policies. It is also about how guests are treated when something goes wrong. In this situation, the management showed very little compassion, judgment, or willingness to help a family in a difficult position. I would not recommend this property to families or anyone arriving late at night.