Fauna Bizcaya

Bonjour, la chambre était correcte, propre, l'hôtesse a eu de la difficulté à répondre quand on lui pose une question via message, pas disponible la madame, il faut lui envoyer une dizaine de questions avant de recevoir une réponse pas claire. J'étais trés déçue pour la toilette, c'est pas normal d'avoir une toilette pour 6 chambres (12 personnes), on est en 2025, il faudrait avoir une vessie en acier pour rester à fauna Bizcaya ou faire une reservation pour utiliser la toilette...

Fully accommodating, professional, responsive, easy check-in, immaculate room & bed accommodation.

Great place to sleep

THIS IS NOT A HOTEL! THIS IS AN AIR BNB WHERE YOU WILL BE IN A ROOM AND SHARE COMMON SPACES!! This property was listed as a hotel and did not say it would be a shared space. I showed up with my 15yr old daughter and she was extremely uncomfortable and we both felt unsafe. The listing is called Fauna Bizcaya as if it’s a hotel and it was a house. I saw 2 men going inside. There was no way I was gonna stay there with my 15yr old daughter. We needed to shower after traveling all day. I was not about to shower in a shared space or have my daughter do so. When I called the property they didn’t answer. Then they text me and I expressed my issues and concerns and the property manager didn’t respond to my concerns. I ended up having to take another Lyft to a local fast food place because my phone was on a very low percentage and my daughter was scared on an unfamiliar street at 10 o’clock at night. Hotels.com is expecting me to pay for a place I didn’t stay at due to uncomfortability. I paid for a stay where I’d only be staying maybe 10 hours because I was leaving the next day for my cruise. I ended up unable to book another hotel because it was last min and the lowest costing one was $208. I had no money for that. I had to charge my phone in a kfc and ended up paying for another Lyft to go back to the airport and rented a car with my rental points that I thankfully had but did not want to use for this situation. Slept in my car at a gas station. This whole experience was horrible!

It is not a Hotel. It is an old house smelling to roaches disinfectant. Located in a dangerous area. Room is minimum size to have only something like a bed. Doors dividing rooms have 2 inches open at the bottom. There is a bathroom for several rooms in poor condition with an unsecure door. My wife just saw it and said let's run away.