Name: City Express by Marriott New Orleans 1-10
Address: 10100 I-10 Service Road, La Nouvelle-Orléans, Louisiane, US
Price range: 81 $US–147 $US per night
Rating: 6.63

Ce qu'en disent des voyageurs

À l'hôtel City Express by Marriott New Orleans 1-10, les clients font souvent l'éloge du personnel sympathique et des lits confortables, mais beaucoup signalent un entretien inégal, avec des problèmes de propreté, des problèmes d'entretien et des pannes récurrentes des ascenseurs qui affectent l'expérience globale.

Les commentaires sur le petit-déjeuner sont mitigés, allant de très bons à médiocres ou insuffisants. L'hôtel est situé à proximité de l'I-10, avec un accès facile à l'autoroute et des magasins à proximité, mais plusieurs clients avertissent que le quartier semble isolé et parfois peu sûr. Les chambres varient considérablement : certaines sont impeccables et calmes, tandis que d'autres ont des problèmes d'eau chaude, des problèmes de plomberie ou des appareils défectueux, et du bruit. Dans l'ensemble, attendez-vous à un accès facile pour les conducteurs, mais à une qualité d'hôtel variable.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les installations présentent fréquemment des problèmes : un ascenseur est souvent hors service, et plusieurs clients notent que la piscine est fermée ou sale pendant leur séjour. Les rénovations et les pannes (par exemple, la climatisation du hall d'entrée et un nombre limité de machines à glaçons) ont également affecté le confort.

Avis de voyageur à ce sujet

6

Jessica

10 mars 2025

·

A séjourné 4 nuits

everything was fine until the elevator went out for about 3 hours and they never really had towels

10

David

4 oct. 2024

·

A séjourné 3 nuits

Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.

6

Carlos

27 mai 2024

·

A séjourné 6 nuits

Can´t use the pool (the water was green). The only ice machine that works was on floor 5. The milk in the breakfast buffet was sour. The safe in the room didn´t have batteries.

4

Iesha

8 oct. 2023

·

A séjourné 1 nuit

When we got to the hotel they did not have the rooms ready til after 3pm. Then the pool is closed until next summer which is not advertised anywhere on their website. Then I had an issue with the room key not working and had to go get help from them several times to get into the hotel room and the only ice machines are on floors 3and 5.

4

Brittani

23 févr. 2026

·

A séjourné 2 nuits

The floors were not mopped prior to our stay. One of the elevators were broke which left a fully booked hotel of 8 floors of rooms using the stairs and one elevator. It took 30 minutes just to get to my room from the elevator.

8

Trenel

11 mars 2024

·

A séjourné 3 nuits

Everything was going great until the elevator went out of service, I was on the sixth floor. What a day!!!

8

Esmeralda

23 juin 2024

·

A séjourné 1 nuit

The lobby did not have A/C working. Our room was missing a minifridge and trash can. The A/C in the room was fantastic thankfully but the hallways were dirty. It looked as if some repaira were made and the workers did not clean up after. The breakfast had a good variety. The front staff worker was nice but he said he could not help because he was the only one there.

2

Anoop

16 févr. 2025

·

A séjourné 3 nuits

This is a ONE STAR HOTEL DIRTY ROOMS HALF PAINTED CARPETS HALF RIPPED UP POOL CLOSED

4

Albert

1 juin 2024

·

A séjourné 2 nuits

What used to be a nice hotel is now run-down and dirty. Only 1 (of 2) elevators working, slippery floors with thrash thrown about, especially in the entryway. 6th Floor: Ceiling water damage by elevator, staff supply room door open with supplies disheveled about, hallway reeks of mildew, cardboard covering what should have been a fire extinguisher! Rm: mostly OK, surfaces had uneven cleaning, toilet rocked/moved when used, sink drain inoperable, tub dripped water with water shut off.

2

Elainna B

1 juil. 2024

·

A séjourné 2 nuits

Elevator broken, dirty carpet, no towels. Grounds unkept. Grass half way cut. I did enjoy being out by the pool. Will never stay again. Oh I forgot the AC was out in all the community areas for our first 24 hours.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sont incohérents : plusieurs signalements de sols sales, d'odeurs de moisissure, de moquettes humides et de nuisibles (blattes et fourmis), ainsi que quelques mentions de chambres très propres. Certains clients ont également noté des odeurs de fumée ou des couloirs tachés/humides.

Avis de voyageur à ce sujet

2

Omesha

11 août 2024

·

A séjourné 2 nuits

Dirty, molded walls, mildew smell, bugs in rooms

6

Linda

7 déc. 2025

·

A séjourné 2 nuits

At check in staff very friendly. Went to room in bathroom there was approximately an 8 inch streak of shampoo or conditioner on the back portion of the tub. The floor in the bathroom was dirty. They put me in a new room which a staff member checked out before I went up there. When I went to the room there were small black pieces on the floor as well as hair. Running my shoe against the floor I could make a small pile of debris. On the desk there were dried smears of food. Went to front desk and they sent housekeeping to the room. She swept the floor first. Did not use a dustpan, swept the debris into the hall. After that she mopped the floors. She also wiped off all of the surfaces and the dried food streaks cleaned up readily. When I was going to bed the first queen bed had about 6 black hairs 2-3 inches long on the sheets. My hair is blonde. I then looked at the second bed and it looked fine. When checking out I discussed the bed and sweeping debris into the hall with the front desk person. There was not an I’m sorry. Just looked at my reservation and said there’s nothing I can do as you booked through a third party. She said that she would let her manager know. I wasn’t expecting compensation, but do think an apology would have been nice.

2

Tyler

24 juil. 2024

·

A séjourné 1 nuit

There were no towels what so ever in my room. The tub did not drain at all. The walls were covered in black mold. The staff were EXTREMELY unfriendly or helpful. The staff acted as if I was a burden to them.

2

Megan

22 mai 2024

·

A séjourné 4 nuits

The front desk staff were very friendly, but this hotel was disgusting. There was blood in different spots in our bathroom, mold growing everywhere, and the carpet in the room felt wet and left your feet/socks black on the bottom. No fans in the bathroom either so it was unbelievably humid, and the room and bedding was ALWAYS damp. The front desk staff gave us a new room after we found the blood, but the next room wasn’t much cleaner. The hotel is pretty isolated, I would highly recommend staying in a hotel down in the French quarter or anywhere closer to the hot spots of New Orleans.

2

Ruby

23 juil. 2024

·

A séjourné 3 nuits

Very dirty no towels available place under construction

4

Abigaelle

20 févr. 2024

·

A séjourné 3 nuits

I thought booking at a Best Western hotel would mean quality. The room was stuffy and smelled of mold. The halls were not cleaned and smelled of mold. It took forever to get some towels and covers, if that was even possible because on some occasions the answer was there weren’t any. And whenever we did get some they seemed uncleaned. I had to clean the room and wipe down the counter tops and the bathroom. Not good. Only stayed because it was last option and wouldn’t be in the room for long since we were visiting from Orlando.

4

Alyssa

28 oct. 2025

·

A séjourné 4 nuits

Room was not put together well. Smelled of mildew. Bathroom tiny. The main hallway was soaked. All of the staff was very nice except for the older African American man. He was extremely rude. And I called this location directly twice before my visit to change the room without having the fees associated (which I was told by female staff could be done) just to find out when I showed up that this would not be honored. The food was terrible. And overall, not worth the price for the area.

2

Esther

22 sept. 2024

·

A séjourné 1 nuit

Horribles condiciones, apestaba por todas partes, el ascensor tenia caca de perro, las carpetas del piso estaban super sucias, baño sucio, el agua de la dicha no calentaba, todo fue horribleeeee no rrserven alli

2

Karen

20 févr. 2024

·

A séjourné 1 nuit

Terrible stay. I arrived to a room where 1 bed had been used, a wash cloth, and the soap was open. The pull for the curtain was also sitting broken, in the corner. While the room was no smoking, the entire floor smelled of smoke. The hall carpet is bare in some sections. We went down for breakfast at 8:10 and breakfast was over, even though it was supposed to end at 9. Then a male worker started entering the room WHILE he was knocking. Knock first, then wait for an answer!

2

Yvette

27 oct. 2025

·

A séjourné 2 nuits

My room had ants and the floor was dirty

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les lits sont confortables pour beaucoup, mais les chambres semblent vieillottes et l'entretien est peu fiable, avec des problèmes récurrents tels que des pannes d'eau chaude, une plomberie défectueuse, des téléviseurs/réfrigérateurs/micro-ondes cassés et des équipements usés. Certains clients ont mentionné le bruit de la circulation ou du couloir et les salles de bain compactes.

Avis de voyageur à ce sujet

10

Florin

24 nov. 2025

·

A séjourné 1 nuit

Very clean and sound proof

6

aerial

3 janv. 2024

·

A séjourné 3 nuits

Beds were super comfortable. Bathroom was not clean, fridge was not working, and we never had anyone come with clean towels, etc. Uber driver said this part of town was not very safe and we had no idea. The bar advertised is not up and running, it was empty and that was a bummer.

8

Matt

12 oct. 2025

·

A séjourné 1 nuit

Nice hotel, but the fridge was broken. Other than that it was good.

4

Jeb

24 avr. 2024

·

A séjourné 3 nuits

Only one of two elevators worked and the one that did work only went to floor 6 out of 8 so we had to get off and take the stairs. The shower had no temp adjustment, It was always extremely hot. All the floors in the place were dirty and sticky. Looked like it hadn’t been mopped in months. Breakfast was pretty poor. Only one waffle maker so when 6 people were waiting for a waffle that took 3 min to cook, you had to wait 15-20 min for yours or get something else. One morning they had cereal as a second option but the next morning they didn’t. Curtains in our room were broken and half falling down so we couldn’t keep the bright morning light completely out. The side door to get in worked when it wanted to so sometimes we were locked out and had to walk all the way around to the front. Pretty piss poor stay for a best western to be honest and will make me second guess ever staying at a best western ever again.

6

Shane

4 mai 2024

·

A séjourné 1 nuit

The room next to us - the couple was fighting for hours.

8

Joenita

6 nov. 2023

·

A séjourné 1 nuit

The hotel was nice, quiet and clean. I didnt like the bathroom toilet it was literally almost touching the door. But other than that it was an ok place to stay.

8

Vladyslav

7 nov. 2025

·

A séjourné 1 nuit

The toilet kept filling and flushing on its own. It made it hard to sleep. It was quite loud. Everything else was great.

10

crystal

22 avr. 2024

·

A séjourné 2 nuits

Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).

8

Angelette

20 janv. 2026

·

A séjourné 2 nuits

Everything was okay besides the tub drain seemed to be clogged

6

carlos

8 oct. 2023

·

A séjourné 1 nuit

Too noisy, we hear the traffic all night. Poor breakfast

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme amical et serviable, avec plusieurs commentaires positifs concernant la réception et la direction. Cependant, l'organisation peut être inégale, avec des dépôts inattendus, des réponses lentes, un service de ménage sur demande ou manqué, et des problèmes occasionnels d'enregistrement/de clés.

Avis de voyageur à ce sujet

8

Angelo

8 sept. 2025

·

A séjourné 5 nuits

Room wasn’t cleaned everyday as expected other than that, great hotel. Nice and clean. Would definitely recommend

10

LaShea

15 nov. 2025

·

A séjourné 1 nuit

The staff was extremely friendly and helpful. I would recommend and come back to stay

6

Toyi

11 sept. 2024

·

A séjourné 1 nuit

Property was clean. Staff seemed unwilling to help and rude. Television in room did not work. Room did not have basic items like toilet paper and wash clothes.

8

safenaz

10 févr. 2025

·

A séjourné 1 nuit

Toryana was amazing. She was extremely helpful and informative. Kendall what’s also helpful and very informative

10

Tiffany

9 juin 2025

·

A séjourné 3 nuits

The front desk people were very helpful and were so nice about everything. Giving us information about where to go and what to see and the manager always asked how are day was after we returned from adventures in the area. Even when our TV went out they came to fix it right away in the morning and even comp'd us some snacks for the inconvenience.

10

Fredericka

13 oct. 2025

·

A séjourné 2 nuits

The staff was very nice and helpful! Check in was smooth and we checked in a little early with no problems.

4

Vonsha

24 nov. 2025

·

A séjourné 2 nuits

Overall the stay was ok ,But when first checking in you had to pay a 50$ deposit at the front desk in order to get your room key. I didn’t know that cause it wasn’t mentioned on the website, An by me being from alabama goin to new orleans. I brought cash only cause its to much scamming thru cards, So i had to do a little back & fwd cause i couldn’t use Apple pay either had to do a physical card.But lucky walmart was literally right up the street so i was able to get a prepaid card & upload the money to it. Kept the card with me the whole time cause Yes you will need it for parking uptown! BUT THE ROOM ITS SELF WAS RELAXING

2

Sage

26 avr. 2024

·

A séjourné 1 nuit

The customer service was poor, they refused to take cash deposit for the night( it’s been a week and my deposit hasn’t been refunded as of yet), there was only 1 elevator working and the staff didn’t keep the area of where breakfast was being served clean and they ran out of food before the was up.

2

Mahoganny

26 oct. 2025

·

A séjourné 4 nuits

You had to request housekeeping the day before and I did request it for the entire time and did nit get it. Customer Service at the front desk horrible. Also, they were having a event that included loud music and people all during the night, I ended up checking out early it was horrible!!

6

Tiarra

6 mai 2024

·

Arrived around 2:50am and waited for about 10-20 minutes at the front desk and had to call out for someone to come out just to be told we couldn’t check in because it was after 3, the front desk agent who was there the next day was amazing and able to accommodate us even though I was unable to use my original booking. Room was clean but the following day our room was walked into by a staff member clearly looking for someone while we were in the room. On our last day housekeeping knocked very hard on our door several times from 8 or 9am up until 11 with several attempts to open the door and come in. Overall stay was ok for the price

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé juste à côté de l'I-10 sur une voie de service, c'est un endroit pratique pour les conducteurs et à proximité de grands magasins et de restaurants de restauration rapide. Beaucoup considèrent le quartier comme isolé et certains se sont sentis en insécurité ou ont eu des difficultés avec les services de VTC.

Avis de voyageur à ce sujet

10

David

4 oct. 2024

·

A séjourné 3 nuits

Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.

10

john

19 oct. 2025

·

A séjourné 2 nuits

We had the King Suite with sofa we enjoyed out stay here! The room was more than what we expected. 10 out 10 P.S Dont let the location discourage you!

8

MARIAN

29 mai 2023

·

A séjourné 6 nuits

Es Justo. El destino es mejor de lo que esperaba, quizá la localización no sea la mejor pero no es peligroso y tener carro pra transportarse es lo más importante para no tener problemas. Destino y prqueadero gratis con un buen fitness center. La piscina no la usé

8

Remil

27 oct. 2025

·

A séjourné 1 nuit

I like that the hotel is not near the busy traffic but accessible on the service road that is parallel to the I-10 highway. The GPS is messed up in bringing me to the exact location. The GPS brought me to a storage unit across the hotel which is also on a service road on the other side of the I-10 highway. I also find the hotel unique with its location near Walmart, fast food chains and pharmacy. Be careful with the crowds just like in any major US cities.

6

Sabrina

14 nov. 2025

·

A séjourné 1 nuit

Location was rough

4

Olivia

15 févr. 2024

·

A séjourné 3 nuits

Not the cleanest, safest or quietest accomodations. Area around the hotel is not the best, we had trouble getting Ubers as I guess it might be considered a dangerous area. Bathroom had a leak, not the cleanest, staff was not the most attentive. We were really pressed to find a cheap spot but I would not recommend this hotel to you as a family or solo traveler, or someone who is not used to being in Louisiana in general.

4

leah

8 avr. 2024

·

A séjourné 2 nuits

the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning

6

Hugo

3 nov. 2024

·

A séjourné 1 nuit

Bel hôtel mais loin de tout pas de service de taxi pas de resto proche

10

Airwrecka

23 sept. 2024

·

A séjourné 2 nuits

The location was super convenient, easy access to the hwy, allowing us to get anywhere quickly. The staff was so friendly! From check in to the check out everyone we came across was so nice. Thank you all again for making it such a comfortable stay!

6

Maria

1 mars 2025

·

A séjourné 2 nuits

Property was converting to a Marriott Express. Felt like a downgrade. Not upgrade. Nothing near to eat. Very remote. This was only hotel available during superbowl.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est inégal : certains clients l'ont trouvé savoureux ou avec une variété correcte, tandis que beaucoup d'autres ont signalé des options limitées, des articles en rupture de stock ou des problèmes de timing.

Avis de voyageur à ce sujet

4

Peter

29 oct. 2024

·

A séjourné 1 nuit

Ventilation system broken or by design couldn't stop the fan. Breakfast was extremely poor equipped.

10

crystal

22 avr. 2024

·

A séjourné 2 nuits

Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).

4

Douglas

19 févr. 2024

·

A séjourné 1 nuit

No breakfast left

6

Breana

26 févr. 2026

·

A séjourné 2 nuits

The beds were nice, decent location that gets you near the city but not in it if you want to miss the hustle & bustle. Morning staff was incredibly nice! Their breakfast was so good for a hotel breakfast. However, the floors were covered in what looked like sauce stains, only one elevator worked, there was a loose paint can in the hallway and it was such a strong smell. Overall, I’d stay here again.

10

Joshua

16 oct. 2025

·

A séjourné 2 nuits

It was delicious and everything was clean and well kept

4

leah

8 avr. 2024

·

A séjourné 2 nuits

the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning

8

Torrie

10 févr. 2026

·

A séjourné 3 nuits

Great stay except the hot water was out. Breakfast was great! Staff was excellent!!

10

Mike

23 nov. 2025

·

A séjourné 1 nuit

Breakfast good, staff excellent, air conditioning worked great, room was excellent

10

Ashley

4 nov. 2025

·

A séjourné 1 nuit

Room spotless, courteous staff, and the empanadas for breakfast were awesome!

8

Hong

21 mars 2024

·

A séjourné 1 nuit

The free breakfast is petty good.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $140	17 $140
18 $84	19 $91	20 $82	21 $85	22 $82	23 $127	24 $118
25 $88	26 $88	27 $88	28 $88	29 $81	30 $127	31 $119

di	lu	ma	me	je	ve	sa
1 $88	2 $88	3 $88	4 $88	5 $88	6 $127	7 $117
8 $82	9 $89	10 $89	11 $88	12 $88	13 $127	14 $128
15 $89	16 $89	17 $89	18 $89	19 $89	20 $147	21 $139
22 $89	23 $89	24 $89	25 $89	26 $89	27 $147	28 $137
29 $89	30 $89

City Express by Marriott New Orleans 1-10

À propos de cet établissement

Emplacement

Options de chambre

Suite, 1 très grand lit et 1 canapé-lit

Chambre Standard, 2 grands lits (Mobility/Hearing Access, Roll-in Shwr)

Chambre Standard, 1 grand lit

Chambre Standard, 1 très grand lit (Mobility Accessible, Roll-In Shower)

Chambre Standard, 1 très grand lit

Chambre Standard, 2 grands lits (Mobility Accessible, Roll-In Shower)

Chambre Standard, 2 grands lits

Chambre Standard, 1 très grand lit (Mobility/Hearing Access, Roll-in Shwr)

Avis des voyageurs sur City Express by Marriott New Orleans 1-10

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Dépôt de garantie

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir