Tru By Hilton Goodlettsville Nashville

The room was NOT clean when we checked in. The floor had not been swept and there was hair on the walls of the shower. We had to ask for towels everyday. The housekeeping staff was non-English speaking and had trouble understanding our requests. The front desk staff were courteous and accommodating. The water was turned off the last day of our stay and made it inconvenient to say the least. For a newer hotel, there were still things that could have been better.

Nice property beds could be a little softer

Everything was great at this place, we'll have to stay next time we're in town.

The carts for transporting luggage are not easy to maneuver when loaded. AC in our room didn’t work well and made clicking noises the entire night. There was a leak in the ceiling right outside our room with a bucket in the hallway. When we asked for additional pillows, staff said they can only give 2 even though hotel was not busy and parking lot empty. Half the outlets and lights in the room didn’t work. Definitely not worth a $200 stay. Breakfast was good, though and most staff friendly.

I booked a room with 2 queen beds, and when we checked in, we were told they switched our room for a king bed because they had a soccer group in town, I did not like it as I specifically booked for two queen beds, but took it anyway as we were in a bind. I think I should be compensated for the switch, which was done without my knowledge. I would not recommend your hotel to anyone. Thank You