Quality Inn Memphis Airport

First of all the room was filthy. Dirty walls, soiled bedding and dirty bathroom. You know it’s dirty when your kids say this dirty! The room smelled like mildew. The guy at the front desk although not rude, was not very helpful or nice. Do NOT stay at this location. Also, no elevator!!!

Staff was kind. Ice maker didn't work. Vending machines were empty. Washer was broken. Bathroom tub had a lot of mold including shower curtain. Water dripped all night in tub. Would not stay again.

The pool is not clean and closed, staff is nice and helpful, the room is fairly clean

Great stay. Easily accessible to I-40, secure parking, good customer service and great value.

You get what you pay for. The staff were nice and accommodating. The pool was green and looked like they never used it all year.

Near the airport. Gated parking lot. Very clean. Very nice.

Staff was pleasant at check in… secure parking and rooms were as expected for rate.

I’d like that it had a gate around the complex, so you had to have your card your room key to open the gate to go back and park. That way, not just anyone can drive in. It felt safer and I felt my vehicle was in safe hands.

There was no ice in the ice machine, no soda's in the machines, no snacks in that machine either. Was told that the funding for this place was not good, thats why they had nothing in the machines. Several of the electric plug ins did not work. The phone in my room did not work. The carpet was dirty, several spots where something was spilled. Had to go to a store to get ice, and snacks. No convenience's at all. The pictures that they show on the internet of this place is a complete joke. It looks nothing like what it really is.. I think I deserve a full refund. I will never stay there again and I plan to tell everyone not to stay there either. Ruined my whole vacation.

Quiet room upstairs. Parking lot is secure.

First of all the room was filthy. Dirty walls, soiled bedding and dirty bathroom. You know it’s dirty when your kids say this dirty! The room smelled like mildew. The guy at the front desk although not rude, was not very helpful or nice. Do NOT stay at this location. Also, no elevator!!!

This property had worst service than a motel that I've stayed in. The room was disgusting, there were items from previous tenants in the room. There was food under the beds as well as trash on the floor. There was powdered all around the edges of the walls like freshner was poured but not vacuumed. The towels had hair on them and the tub was so filthy that I had to buy a cleaner to take a shower. The shower curtain had some stain that I couldn't tell if it was mold or just stains. Worst place I've ever been in, and the workers told me I had to wait until the next day for housekeeping to bring fresh linens.

there was roaches in the room

We pulled in here late after a long day driving. The reason we chose this hotel is it has a gated parking area. That is the only positive. The carpet was nasty, the bedding had stains and holes, the bathtub had mold. I do not recommend!!!

Disgusting. Sketchy area, room smells of mildew and smoke that you never get used to, missing smoke alarm, toilet has actual cracks, etc. The absolute worst I have ever stayed in. I should have left but it was late at night, I had an early flight, I had pre-paid and I was afraid to look around the area. This would never pass a health inspection. Never ever stay here.

The room was awful. I didn't want to walk on the carpet. The bedspreads had holes. The blankets had holes, from smokers. The refrigerator had mold. The bathroom/shower was so small, couldn't close the door. The paint touch-ups didn't match many times. Too noisy. The check-in was done behind a plexi-glass opening. The gated parking lot was the only good thing.

My day was terrible. The room was dirty. There was mold around the bathtub and I believe there were bedbugs in the bed. I have bites all over me right next-door to me was a couple sitting outside of their room smoking and drinking right beside the swimming pool it was horrible, I booked the room because the pictures looked like a nice place and I have a nine-year-old daughter who was going to go swimming, but I could not let her go because it was that bad breakfast. The next morning was just as bad I do not recommend this hotel to anyone When you pay $100 you should know it’s not gonna be a good hotel anyway we had already been driving all day and we’re very tired but we made sure the next hotel that we stayed in was a four star hotel and it was I seriously do not recommend this hotel to anyone

First thing when you arrive at the hotel it is gated and you need a room key to get into the area. The checkin was ok and the guy at the desk was very nice and quick. When we got to the room we were not to happy as the entire area smelled of pot and cigarettes in a non smoking room. The carpet had tears in it, and the room didnt have a clean feeling. The bathroom toilet had a black line around where the water goes and the shower had soap residue in it. Seems it hadnt been cleaned for quite some time. The beds were ok and even had a couch in the room. Water pressure in the dirty shower was good. You could tell the room hadnt been rented in a while or there is a lack of housekeeping. The wash machine was broken and only one of the oce machines were functional. We never checked out breakfast as we were just ready to leave. The hotel is also located near the airport so at 430am you will be woken with airplanes which seemed every 5 minutes one went over. Not a good place if you need a good nights sleep. How this place ever got the rating it has baffles me. The back of the property is in poor shape and looks to possibly have people living at it. I would never stay at this place again. I hope you all dont stay at this location also until this place is cleaned up. Definitely a thimbs down. Stay away from this place

Will not be coming back. Have bed bugs

Just a really dirty motel - the room absolutely reeked of years of smoking and not being cleaned. It made my clothes smell and made me feel ill. The bath had cigarette burnscall over it - the tv didnt work. Just an absolute waste of money. It would have been better to sleep on the floor of the airport which was the other option.

My TV was not working when I checked in, After letting the FD know about the issue he came upstairs and said he would let me know in 5 min… well that employee went home shortly after never returning to my TVissue. I had to go over the issue with the the new FD relief guy..and after 4 hours my TV was finally back up and working!

The room was fine. The only negative was hearing the air planes all night long.

Check in process was fine. Pretty quick. However, Hotel is very dated. Beds were not comfortable to me. Room was clean & spacious. Was very convenient for access to airport. I was upset to find out that I could have gotten the room for $25 less than what I paid on Hotels.com by going through actual hotel website. It worked for what we needed & the price we paid. Probably won’t visit again. Mainly because of smell in room.

Carpet was dirty and the room smelled musty. A lamp light was broken and the toilet seat was missing a bolt.

A little worn around the edges, but clean and comfortable. And conveniently right near the airport with easy access and easy parking!

The rooms was very nice.

Well worn carpet ,Door in room wont close tight, noisy road outside motel, nonstop traffic. Breakfast was good.

Very nice hotel. Spacious room. Limited dining options in the area, it’s located in a trucking area near the airport. But quiet, comfortable, and private.

Room was ok, but not very clean, internet would not even stream a movie and breakfast was a joke. Other than that, it was ok for one night.

AC SO loud

My TV was not working when I checked in, After letting the FD know about the issue he came upstairs and said he would let me know in 5 min… well that employee went home shortly after never returning to my TVissue. I had to go over the issue with the the new FD relief guy..and after 4 hours my TV was finally back up and working!

The staff was very friendly especially Angela latora and the night girl. Very helpful and kind!!!!

- table lamps not working - no tv signal - bathtub not very clean - breakfast not good - only waffles and it doesn’t come off the stove, although enough spray is done - impoliteness of front desk (might be cultural) when inquiring for service - asked for items and was told as if it is an order ‘come to the front desk.’ - seems the goal is highly profit-motivated - parking and security was good, no issues - customer service training and more staffing might resolve my concerns

Very nice staff and great property

Very friendly staff and quick to respond to questions.

The room was clean and the hotel clerk was nice. Will definitely stay next time I’m in town.

The night clerk with above and beyond to make sure my stay was good. Excellent service

Excellent service and a great value.

Amazing staff and services. They’re like friendly!

Excellent staff. Kind helpful friendly. Speedy checkin clean rooms, parking secure behind a fence. Little noisy on the street but if that’s all o can complain about it was fine. For the price I’d stay again.

Located close to airport and Graceland

Key card didn't work on the room, but they quickly gave us a new room. Hotel wasn't the greatest, but it was clean. Was disappointed that they didn't restock our coffee for the next day. Was in an industrial area so nothing to do around it!

This is located in a VERY dangerous area!!!!!

Airport is close and you can hear planes taking off during the night.

A very convenient stop over between the airport and Graceland

Close to Graceland.

Very nice hotel. Spacious room. Limited dining options in the area, it’s located in a trucking area near the airport. But quiet, comfortable, and private.

Easy access to the airport.

Very convenient place to stay in relation to the airport.

After traveling all day, there was no food anywhere nearby as this hotel is sort of in industrial area.

- table lamps not working - no tv signal - bathtub not very clean - breakfast not good - only waffles and it doesn’t come off the stove, although enough spray is done - impoliteness of front desk (might be cultural) when inquiring for service - asked for items and was told as if it is an order ‘come to the front desk.’ - seems the goal is highly profit-motivated - parking and security was good, no issues - customer service training and more staffing might resolve my concerns

Breakfast was worst. Only item is waffle maker but irony is it didn’t work. We ended up leaving without eating breakfast.

Breakfast was a joke

Breakfast sucked. No juices. Limited choices for food. Not anything like they show. Waffles syrup butter. Not.

Overall, it was a decent stay. However, I was disappointed with the breakfast, very limited options.

Breakfast was a disappointment. No fresh fruit, muffins, sausage or bacon. We chose a Quality Inn because we usually enjoy the breakfast.

Very nice hotel. Spacious room. Limited dining options in the area, it’s located in a trucking area near the airport. But quiet, comfortable, and private.

Was a strange piece of plastic in the coffee maker. Air conditioning was not strong. Breafast was extremely disappointing

Free breakfast was all high sugar and carbs.Raisen bran,waffles,bran muffins,cinnamon rolls,orange juice.toast.no eggs or sausage

ONLY one complaint. I was there for five days and the downstairs ice machine was broke the entire time. I have a bad back situation and it is difficult to climb steps just to get a container of ice! FIX THE MACHINE! Also, the complimentary breakfast has been reduced to cereal and a waffle. Not good. I had no choice but to eat out.