Best Western Plaza Inn
99 US$
/ noche
Promedio para septiembre
Selecciona fechas para ver precios y disponibilidad
99 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En Best Western Plaza Inn, los precios por noche son de 65 US$ de media en el mes más barato (febrero) y de 139 US$ en el mes más caro (octubre), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 67 US$ |
| febrero | 65 US$ |
| marzo | 90 US$ |
| abril | 117 US$ |
| mayo | 104 US$ |
| junio | 111 US$ |
| julio | 109 US$ |
| agosto | 89 US$ |
| septiembre | 99 US$ |
| octubre | 139 US$ |
| noviembre | 112 US$ |
| diciembre | 117 US$ |
E
F
M
A
M
J
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sept · 99 US$
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N
D
Más caro: octubre (aprox. 139 US$)
Más barato: febrero (aprox. 65 US$)
Acerca de esta propiedad
Con una piscina cubierta y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y una máquina expendedora.
Servicios
Con una piscina cubierta y muchas otras instalaciones recreativas a tu disposición, no te quedará ni un minuto libre. Encontrarás también conexión a Internet wifi gratis y una máquina expendedora.
Servicios empresariales
Tendrás un centro de negocios abierto las 24 horas, un servicio de recepción las 24 horas y una lavandería a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Best Western Plaza Inn sirve deliciosas comidas en Continental Cafe. Se ofrece un desayuno bufé gratuito todos los días de 07:00 a 10:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 201 habitaciones con aire acondicionado, microondas y televisión LED. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen escritorio y cafetera y tetera, además de un servicio de limpieza disponible todos los días.
Ubicación
Si decides alojarte en Best Western Plaza Inn de Pigeon Forge, estarás a unos pasos de Restaurante con espectáculo Dolly Parton's Stampede y a apenas 4 min en coche de Palacio de exposiciones y congresos LeConte Center at Pigeon Forge. Además, este hotel se encuentra a 3,5 km de Isla de Pigeon Forge y a 6,5 km de Dollywood.
Qué hay cerca
Restaurante con espectáculo Dolly Parton's Stampede(0.2 millas)
Campo de golf municipal de Gatlinburg(0.8 millas)
Antiguo molino(0.8 millas)
Parque Patriot(1.2 millas)
Centro de carreras Xtreme(1.3 millas)
Rocky Top Mountain Coaster(1.3 millas)
Centro comercial outlet de Pigeon Forge(1.7 millas)
Palacio de exposiciones y congresos LeConte Center at Pigeon Forge(1.7 millas)
Mina de piedras preciosas de Pigeon Forge(1.7 millas)
Teatro The Comedy Barn(2 millas)
Alcatraz East Crime Museum(2 millas)
Isla de Pigeon Forge(2.1 millas)
Tirolesa Smoky Mountain Ziplines(2.1 millas)
Pirates Voyage Dinner & Show(2.2 millas)
Noria Great Smoky Mountain Wheel(2.3 millas)
El aeropuerto más práctico para llegar a Best Western Plaza Inn se encuentra en Alcoa - Aeropuerto de Knoxville (TYS)(37.9 millas)
Aparcamiento
Bañera de hidromasaje/Jacuzzi
Habitaciones para no fumadores
Habitación familiar
Máquinas expendedoras
Aparcamiento gratuito
Ubicación
3755 Parkway, Pigeon Forge, Tennessee, Estados Unidos
Restaurante con espectáculo Dolly Parton's Stampede (0.2 millas)
Campo de golf municipal de Gatlinburg (0.8 millas)
Antiguo molino (0.8 millas)
Parque Patriot (1.2 millas)
Centro de carreras Xtreme (1.3 millas)
Rocky Top Mountain Coaster (1.3 millas)
Opciones de habitación
7
Suite, 2 camas de matrimonio, no fumadores, cocina básica (Walk-in Shower;with Sofabed)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Cocina americana
5
Habitación estándar, 2 camas de matrimonio, frigorífico y microondas (Walk-in Shower)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
4
Habitación estándar, 1 cama de matrimonio grande, no fumadores (Walk-in Shower)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
5
Habitación estándar, 2 camas de matrimonio, no fumadores, frigorífico y microondas
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
7
Casa adosada estándar, varias camas, no fumadores, frigorífico y microondas (Walk-in Shower)
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Cama Doble Grande
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
4
Habitación estándar, 2 camas de matrimonio, no fumadores, frigorífico y microondas (Walk-in Shower)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
6
Habitación estándar, 1 cama de matrimonio grande, no fumadores, frigorífico y microondas
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
4
Habitación estándar, 1 cama de matrimonio grande, no fumadores, bañera de hidromasaje
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
Aire acondicionadoConexión Wi-Fi (gratuita)Microondas
4
Habitación estándar, 2 camas de matrimonio, accesible para personas con discapacidad, bañera
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
6
Suite, varias camas, no fumadores, cocina (Walk-in Shower)
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Dobles Grandes
Capacidad: 6
Aire acondicionadoConexión Wi-Fi (gratuita)Cocina
Reseñas de los huéspedes
8.6
Fabuloso
Basado en 2890 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
31%
Familia
60%
Grupo
5%
Solo/a
0%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En Best Western Plaza Inn, los viajeros destacan las habitaciones limpias, el servicio amable y la conveniente ubicación cerca de Dollywood, así como un desayuno caliente. Sin embargo, mencionan aglomeraciones ocasionales en el desayuno, algunas habitaciones anticuadas o ruidosas, y problemas esporádicos con el servicio de limpieza o la presencia de plagas.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En Best Western Plaza Inn, los viajeros destacan las habitaciones limpias, el servicio amable y la conveniente ubicación cerca de Dollywood, así como un desayuno caliente. Sin embargo, mencionan aglomeraciones ocasionales en el desayuno, algunas habitaciones anticuadas o ruidosas, y problemas esporádicos con el servicio de limpieza o la presencia de plagas.
Muchas habitaciones son espaciosas, con duchas tipo walk-in o balcones disponibles, pero algunas se sienten antiguas, tienen paredes delgadas o aires acondicionados ruidosos, y algunos huéspedes reportan humedad, olores o pequeños problemas de mantenimiento. Los huéspedes aprecian las tres piscinas y los jacuzzis, aunque el agua a veces puede estar fría o excesivamente clorada, faltan toallas y en los momentos de mayor afluencia las instalaciones y el estacionamiento se llenan. En general, espere una base práctica y familiar cerca de las atracciones a buen precio.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Múltiples piscinas (dos al aire libre y una cubierta) y jacuzzis son un punto destacado y a menudo están limpios y abiertos hasta tarde. Sin embargo, el agua del jacuzzi a veces está tibia o muy clorada, faltan toallas, las instalaciones se llenan y el estacionamiento o el acceso pueden ser complicados en horas punta.
Reseñas de huéspedes relacionadas
4
Mark
12 jul 2025
·
Se alojó 2 noches
Only elevator in bldg went out 2hrs into stay and never got fixed…room on 5th floor (64 steps).
Only elevator in bldg went out 2hrs into stay and never got fixed…room on 5th floor (64 steps).
6
caroline
14 oct 2025
·
Se alojó 1 noche
The hot tub was not hot at all
The hot tub was not hot at all
6
Crystal
30 may 2025
·
Se alojó 5 noches
Room could have been cleaner. Breakfast was the same everyday. Indoor pool had so much chlorine that it burned your eyes. It was okay place to stay.
Room could have been cleaner. Breakfast was the same everyday. Indoor pool had so much chlorine that it burned your eyes. It was okay place to stay.
10
Ryan
12 nov 2025
·
Se alojó 1 noche
Room was clean and the bed was comfy! Breakfast was good and the staff experience made for a great welcoming stay… Great water pressure for the shower and also the indoor pool and hot tub was clean and great temperature!
Room was clean and the bed was comfy! Breakfast was good and the staff experience made for a great welcoming stay… Great water pressure for the shower and also the indoor pool and hot tub was clean and great temperature!
10
Tiffany
28 jul 2025
·
Se alojó 5 noches
Best Hotel in Pigeon Forge that we've stayed at. We requested rooms beside each other and lower level, and they did just that for us. Customer service at the front was awesome. The outdoor pools were nice. The indoor pool looked nice but once the chlorine smell hit us at the door we turned around. It was pretty strong. Only problem if I complained would be the women working the breakfast. They was rude at times. But it was free so I can't complain much.
Best Hotel in Pigeon Forge that we've stayed at. We requested rooms beside each other and lower level, and they did just that for us. Customer service at the front was awesome. The outdoor pools were nice. The indoor pool looked nice but once the chlorine smell hit us at the door we turned around. It was pretty strong. Only problem if I complained would be the women working the breakfast. They was rude at times. But it was free so I can't complain much.
8
Irene
4 oct 2025
·
Se alojó 7 noches
Everyone there was super nice and helpful. The rooms themselves are not the most modern. But they were very good about coming in every day and cleaning changing the beds given us clean towels. I guess the best thing about it for us was it had the indoor pool with a hot tub. My little 3 1/half year old great granddaughter love that she could stay in the pool till 1030 at night. But the most important part was for seven nights It was only 863.38. I would most likely go back there if we went back to Pigeon Forge again you can’t beat the price for seven nights.
Everyone there was super nice and helpful. The rooms themselves are not the most modern. But they were very good about coming in every day and cleaning changing the beds given us clean towels. I guess the best thing about it for us was it had the indoor pool with a hot tub. My little 3 1/half year old great granddaughter love that she could stay in the pool till 1030 at night. But the most important part was for seven nights It was only 863.38. I would most likely go back there if we went back to Pigeon Forge again you can’t beat the price for seven nights.
8
Sandra
28 jul 2025
·
Se alojó 2 noches
We had a very nice stay. Pools are great. Breakfast good. Rooms are very clean. Need more pool towels.
We had a very nice stay. Pools are great. Breakfast good. Rooms are very clean. Need more pool towels.
8
Emily
10 ago 2025
·
Se alojó 1 noche
Clean and safe. Friendly staff. Dated motel. Room was very humid and smelled musty. Bed was comfy, but pillows were flat and small. Good pool. Hot tub is small and 4 people hogged it the whole time we were there. Breakfast was good. Breakfast location was wonderful! Good coffee.
Clean and safe. Friendly staff. Dated motel. Room was very humid and smelled musty. Bed was comfy, but pillows were flat and small. Good pool. Hot tub is small and 4 people hogged it the whole time we were there. Breakfast was good. Breakfast location was wonderful! Good coffee.
8
Nathan
5 abr 2025
·
Se alojó 1 noche
Price was good, room was clean. Beds need to be updated. It felt like a hide a bed from my childhood. Advertised 3 pools but only 2 were open so pools were over crowded. Check out guy was a little dry but all in all it was a good place to stay.
Price was good, room was clean. Beds need to be updated. It felt like a hide a bed from my childhood. Advertised 3 pools but only 2 were open so pools were over crowded. Check out guy was a little dry but all in all it was a good place to stay.
8
Joel
28 jun 2025
·
Se alojó 1 noche
Ice machine on 1st floor did not work. Had to go to 2nd floor. 80 climbing stairs can be a chore. Other than that fine.
Ice machine on 1st floor did not work. Had to go to 2nd floor. 80 climbing stairs can be a chore. Other than that fine.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las reseñas elogian con frecuencia las habitaciones muy limpias y los terrenos bien cuidados. Varios señalan fallas como plagas (cucarachas u hormigas), pisos no bien fregados y olores a humedad u ocasionales; el servicio de limpieza suele ser fiable, aunque con algunas excepciones.
Reseñas de huéspedes relacionadas
10
Kathy
25 oct 2025
·
Se alojó 3 noches
Very clean rooms and comfortable beds Will stay here again!!!!
Very clean rooms and comfortable beds Will stay here again!!!!
10
Patricia
6 nov 2025
·
Se alojó 4 noches
Very clean room , daily housekeeping, the best hot, fresh breakfast with good variety
Very clean room , daily housekeeping, the best hot, fresh breakfast with good variety
10
Michael
2 nov 2024
·
Se alojó 1 noche
Roaches on the bed in room 122. Left immediately.
Roaches on the bed in room 122. Left immediately.
10
Grant
28 oct 2025
·
Se alojó 3 noches
The only "complaint" I have is that the in-room coffee packages, the soap, and the toilet paper were not refreshed daily. But, that's it. Everything else was excellent, from the check in process to the check out. The room was spacious, well-laid out, and plenty of room on the lavatory counter. The bed was comfortable; the room was easily accessible from the parking lot, even in the rain; the room was quiet, even being next door to the indoor pool and hot-tub; the parking lot is very accessible from the rear street (kinda crazy from the Parkway, but what isn't in the peak October season?); and even the landscaping (including mature trees in the back parking lot) made it feel more like a nice resort and "homey." And, everything was as clean as a pin. I really don't believe we would have changed a thing (except the toilet was a round "girl" potty, not a oblong "boy" potty). We have decided it will be out hotel of choice on all future trips to Pigeon Forge.
The only "complaint" I have is that the in-room coffee packages, the soap, and the toilet paper were not refreshed daily. But, that's it. Everything else was excellent, from the check in process to the check out. The room was spacious, well-laid out, and plenty of room on the lavatory counter. The bed was comfortable; the room was easily accessible from the parking lot, even in the rain; the room was quiet, even being next door to the indoor pool and hot-tub; the parking lot is very accessible from the rear street (kinda crazy from the Parkway, but what isn't in the peak October season?); and even the landscaping (including mature trees in the back parking lot) made it feel more like a nice resort and "homey." And, everything was as clean as a pin. I really don't believe we would have changed a thing (except the toilet was a round "girl" potty, not a oblong "boy" potty). We have decided it will be out hotel of choice on all future trips to Pigeon Forge.
10
Michelle A.
28 oct 2025
·
Se alojó 3 noches
Large room. Very clean. Quiet.
Large room. Very clean. Quiet.
6
Carolyn
12 ago 2025
·
Se alojó 4 noches
Good location right on the main strip in Pigeon Forge, convenient to get to all of the attractions in the area. The outdoor pool was nice and relaxing. Our room just felt really dark and it had an unpleasant mildew odor. We were disappointed with the limited selection of food at the continental breakfast.
Good location right on the main strip in Pigeon Forge, convenient to get to all of the attractions in the area. The outdoor pool was nice and relaxing. Our room just felt really dark and it had an unpleasant mildew odor. We were disappointed with the limited selection of food at the continental breakfast.
10
Lauren
11 ago 2025
·
Se alojó 6 noches
Everything was clean. Breakfast was good. Pools were clean both inside and out. Beds were comfy. Thank you !
Everything was clean. Breakfast was good. Pools were clean both inside and out. Beds were comfy. Thank you !
4
Krissa
10 ago 2025
·
Se alojó 1 noche
We found a cockroach in our room
We found a cockroach in our room
6
Leslie
11 ago 2025
·
Se alojó 4 noches
Was glad to see laminate floors, but when I wiped up some spilled water the cloth came up filthy! I'm sure they vacuum, but a clean mop would work wonders.
Was glad to see laminate floors, but when I wiped up some spilled water the cloth came up filthy! I'm sure they vacuum, but a clean mop would work wonders.
2
Sharon
16 mar 2025
·
we were on 3rd floor and my room was crawling with ants. i wouldn’t be able to count how many i killed and they were still coming out of the walls. would not shower as that was crawling with ants couldn’t sleep. went to front desk that night and as if someone could come and spray or do something and there was no one on in housekeeping to do anything nothing offered as hotel booked through 3rd party have video of the ants everywhere on the floor. and if on 3rd floor and ants around like that they are in the walls
we were on 3rd floor and my room was crawling with ants. i wouldn’t be able to count how many i killed and they were still coming out of the walls. would not shower as that was crawling with ants couldn’t sleep. went to front desk that night and as if someone could come and spray or do something and there was no one on in housekeeping to do anything nothing offered as hotel booked through 3rd party have video of the ants everywhere on the floor. and if on 3rd floor and ants around like that they are in the walls
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas, algunas con balcones o duchas tipo walk-in, y muchos encuentran las camas cómodas. Otros describen una decoración anticuada, paredes delgadas o ruido exterior, baños pequeños, sistemas de calefacción y refrigeración ruidosos y pequeñas peculiaridades de mantenimiento, como puertas que se atascan o camas chirriantes.
Reseñas de huéspedes relacionadas
4
Cynthia
28 jul 2025
·
Se alojó 1 noche
The elevator up to our room was dirty and smelled terrible. We had difficulty opening and closing the door to our room, like the door frame was broken. Our room smelled very old and musty.
The elevator up to our room was dirty and smelled terrible. We had difficulty opening and closing the door to our room, like the door frame was broken. Our room smelled very old and musty.
10
Bibiana
23 oct 2025
·
Se alojó 2 noches
Pleasant and helpful check-in person. Huge, clean room, easy free parking. Close to everything. Only con was the air conditioner, which was so noisy when it would kick in that it disrupted our sleep. I hope to stay here again in the future.
Pleasant and helpful check-in person. Huge, clean room, easy free parking. Close to everything. Only con was the air conditioner, which was so noisy when it would kick in that it disrupted our sleep. I hope to stay here again in the future.
6
Anthony
27 nov 2025
·
Se alojó 2 noches
Door did not seal, you could hear everything outside of it. Air/heat vent loud as hell. Breakfast very good. Front desk folks very nice.
Door did not seal, you could hear everything outside of it. Air/heat vent loud as hell. Breakfast very good. Front desk folks very nice.
6
Judy
27 oct 2025
·
Se alojó 5 noches
The room was ok but it was very noisy at night. Seemed like it was noise from cars and people outside and from the floor above us. Won't stay here again.
The room was ok but it was very noisy at night. Seemed like it was noise from cars and people outside and from the floor above us. Won't stay here again.
6
Susan
10 mar 2025
·
Se alojó 2 noches
The room was ok for what I paid and since we were just there to sleep. The bathroom is very tiny and the curtain they had up for the shower did not keep the water from going all over the bathroom. It was just a curtain. My husband got out of the shower and the floor was soaked. I told the desk staff about it at checkout and they said ok so not sure if they are fixing it or not. The pillows were tiny hard squares. We ran to Target and bought some $3.99 pillows that were much more comfortable for our second night.
The room was ok for what I paid and since we were just there to sleep. The bathroom is very tiny and the curtain they had up for the shower did not keep the water from going all over the bathroom. It was just a curtain. My husband got out of the shower and the floor was soaked. I told the desk staff about it at checkout and they said ok so not sure if they are fixing it or not. The pillows were tiny hard squares. We ran to Target and bought some $3.99 pillows that were much more comfortable for our second night.
10
vickie
17 jul 2025
·
Se alojó 2 noches
Great breakfast. Rooms are spacious. Walk in shower and water pressure are fantastic.
Great breakfast. Rooms are spacious. Walk in shower and water pressure are fantastic.
6
Jeff
11 jun 2025
·
Se alojó 2 noches
We stayed at this hotel for two nights and overall, it was an okay experience. The room was fairly clean, which we appreciated, and it suited our short stay. However, there were a couple of issues that made the room less comfortable than we’d hoped. The bed was extremely squeaky, making it difficult to get a good night’s sleep without being disturbed by every little movement. Additionally, the mini fridge ran loudly and vibrated against the cabinet throughout the night, which added to the noise. For a quick trip, it was manageable, but if we had been staying any longer, we would have definitely looked for other accommodations.
We stayed at this hotel for two nights and overall, it was an okay experience. The room was fairly clean, which we appreciated, and it suited our short stay. However, there were a couple of issues that made the room less comfortable than we’d hoped. The bed was extremely squeaky, making it difficult to get a good night’s sleep without being disturbed by every little movement. Additionally, the mini fridge ran loudly and vibrated against the cabinet throughout the night, which added to the noise. For a quick trip, it was manageable, but if we had been staying any longer, we would have definitely looked for other accommodations.
10
Nicole
16 feb 2025
·
Se alojó 1 noche
Very quick check in and out. The room was very large with a balcony. Clean! The beds aren’t great but most are not in my opinion.
Very quick check in and out. The room was very large with a balcony. Clean! The beds aren’t great but most are not in my opinion.
10
David
3 jun 2025
·
Se alojó 2 noches
Very impressed with the suze of the room being spacious. It was very comfortable and met our need. Loved the walkin shower and tall toilet.
Very impressed with the suze of the room being spacious. It was very comfortable and met our need. Loved the walkin shower and tall toilet.
10
Bev
16 jun 2025
·
Se alojó 1 noche
We loved the large room, but with so much space there could have been better or more seating options in the room. The walk in shower was huge, very spacious bathroom for a hotel.
We loved the large room, but with so much space there could have been better or more seating options in the room. The walk in shower was huge, very spacious bathroom for a hotel.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio recibe elogios frecuentes por ser amable, profesional y receptivo, con un registro de entrada/salida sin problemas y una ayuda rápida cuando surgen problemas. Algunos huéspedes se encontraron con interacciones secas en la recepción o falta de flexibilidad con respecto a los cambios de habitación o la compensación.
Reseñas de huéspedes relacionadas
10
Mike
1 ago 2025
·
Se alojó 3 noches
All of the staff were efficient and pleasant. They were constantly cleaning up behind guests at the complimentary breakfast, which was very good.
All of the staff were efficient and pleasant. They were constantly cleaning up behind guests at the complimentary breakfast, which was very good.
2
Amber
20 may 2025
·
Se alojó 3 noches
I’ve stayed at Best Western before but this experience was horrible from check-in to checkout. The front desk associate who checked me in was rude. The bed frame was broken in my room. The pillows were uncomfortable and flat. The worst part of my visit was that there were 3 school student groups staying at the hotel so the entire hotel was fully booked. The kids prevented me from accessing hotel amenities during my visit. There were kids yelling in the hall in front of my room at night. The kids were sitting and playing in the stairwell so I was unable to pass down the stairs by my room. The lines at breakfast were unusually long because the hotel was not prepared to handle the large school groups and regular hotel guests. I chose this hotel because there are 3 pools. I was unable to use any of the pools during my entire visit because it was overcrowded with kids in the pools without adult supervision. There were charter buses and school buses parked in car parking spaces so at night I did not have access to parking near my room. It was inconvenient not having handicap accessible parking nearby, especially when someone in my family required it. Knowing that there were going to be school groups during the time I traveled with my family, I would have preferred if the Best Western or Expedia group notified me, so I could have changed my reservation. This has been one of the worst hotel experiences. The only positive to my stay was that the housekeeping staff is amazing!
I’ve stayed at Best Western before but this experience was horrible from check-in to checkout. The front desk associate who checked me in was rude. The bed frame was broken in my room. The pillows were uncomfortable and flat. The worst part of my visit was that there were 3 school student groups staying at the hotel so the entire hotel was fully booked. The kids prevented me from accessing hotel amenities during my visit. There were kids yelling in the hall in front of my room at night. The kids were sitting and playing in the stairwell so I was unable to pass down the stairs by my room. The lines at breakfast were unusually long because the hotel was not prepared to handle the large school groups and regular hotel guests. I chose this hotel because there are 3 pools. I was unable to use any of the pools during my entire visit because it was overcrowded with kids in the pools without adult supervision. There were charter buses and school buses parked in car parking spaces so at night I did not have access to parking near my room. It was inconvenient not having handicap accessible parking nearby, especially when someone in my family required it. Knowing that there were going to be school groups during the time I traveled with my family, I would have preferred if the Best Western or Expedia group notified me, so I could have changed my reservation. This has been one of the worst hotel experiences. The only positive to my stay was that the housekeeping staff is amazing!
8
Lori
5 ago 2025
·
Se alojó 4 noches
The property was okay kinda old could definitely use some updates. Our last morning there the smoke alarm went off at 6:00am continued beeping. No one was available to fix it per front desk. Finally at 7:30am a nice gentlemen came up. I did ask the hotel for some type of compensation but they stated I booked through a third party I would have to contact you. This was very inconvenient as my sister has cancer and needed her rest that day.
The property was okay kinda old could definitely use some updates. Our last morning there the smoke alarm went off at 6:00am continued beeping. No one was available to fix it per front desk. Finally at 7:30am a nice gentlemen came up. I did ask the hotel for some type of compensation but they stated I booked through a third party I would have to contact you. This was very inconvenient as my sister has cancer and needed her rest that day.
4
rose
16 nov 2025
·
Se alojó 2 noches
Room was an outside room not listed on site. A lot of outside noise could be easily heard naturally which why I initially did not want to ck in but was told my room was non refundable. Property would not move 1st nite did move second nite but was equally noisy due to being roadside and inside the pool house so double whammy and outside traffic as well as a non working electric fireplace which we reported and chose not to move rooms again.
Room was an outside room not listed on site. A lot of outside noise could be easily heard naturally which why I initially did not want to ck in but was told my room was non refundable. Property would not move 1st nite did move second nite but was equally noisy due to being roadside and inside the pool house so double whammy and outside traffic as well as a non working electric fireplace which we reported and chose not to move rooms again.
10
Kathy
23 jul 2025
·
Se alojó 2 noches
Always amazing, stay there everytime we go to Piegon Forge. Clean hotel and staff are always wonderful.
Always amazing, stay there everytime we go to Piegon Forge. Clean hotel and staff are always wonderful.
10
BRANDI
18 may 2025
·
Se alojó 3 noches
Rooms were very clean as was the rest of the property. Staff were friendly and when we had a hiccup they made it right. Close to everything on the parkway. Indoor pool was super clean as was the hot tub. We didn't use the outdoor pool but the area is beautiful.
Rooms were very clean as was the rest of the property. Staff were friendly and when we had a hiccup they made it right. Close to everything on the parkway. Indoor pool was super clean as was the hot tub. We didn't use the outdoor pool but the area is beautiful.
10
Byron
24 jul 2025
·
Se alojó 3 noches
Clean and spacious room. Staff was very helpful and friendly. I would stay here again.
Clean and spacious room. Staff was very helpful and friendly. I would stay here again.
2
Keisha
7 jul 2025
·
Se alojó 2 noches
My boyfriend and I arrived at the property for a weekend get away. I quickly remembered this was the hotel I had previously stayed when a traumatic event had occurred several years back. The manager response to my boyfriend when we attempted to get a refund when he informed her of the occurrence was “life happens” poor management and more training should be required of handling of sensitive matters. I was charged 202.00 for a room that I never even went upstairs or in the room. My boyfriend went upstairs and when he spoke with management he was told there was a 30 min timeframe to cancel the room. However, I tried to cancel prior and was told I could not cancel. I should be fully refunded. I have and would be wiling to stay at future Best Western but never treated so poorly in my life as i was at this location. I initially told them i did not want to do the outside elevator because i did not want to disclose very private traumatic information. I disclosed to my bf the reasoning and the manager’s response “life happens” i have contacted Dexter with the corporate office concerning the situation.
My boyfriend and I arrived at the property for a weekend get away. I quickly remembered this was the hotel I had previously stayed when a traumatic event had occurred several years back. The manager response to my boyfriend when we attempted to get a refund when he informed her of the occurrence was “life happens” poor management and more training should be required of handling of sensitive matters. I was charged 202.00 for a room that I never even went upstairs or in the room. My boyfriend went upstairs and when he spoke with management he was told there was a 30 min timeframe to cancel the room. However, I tried to cancel prior and was told I could not cancel. I should be fully refunded. I have and would be wiling to stay at future Best Western but never treated so poorly in my life as i was at this location. I initially told them i did not want to do the outside elevator because i did not want to disclose very private traumatic information. I disclosed to my bf the reasoning and the manager’s response “life happens” i have contacted Dexter with the corporate office concerning the situation.
10
Karen
28 jun 2025
·
Se alojó 3 noches
Our stay was very interesting, to say the least. First, the hotel was very nice and the entire staff was very professional, pleasant, and went above and beyond. Second, but more importantly, I want to tell you that ‘Sandy’ was outstanding and very thoughtful. On Sunday, 06/22/25, during the evening hours, my husband experienced the onset of his first kidney stone, which led to an ambulance ride to a local hospital. Sandy was a tremendous help to me during this time by handling the logistics for me since we were out of our element, so to speak. She even checked on use later. I think your company needs to know that she is an outstanding representative for you, and serves you well. She deserves recognition for going above and beyond. Thank you for all your help Sandy!
Our stay was very interesting, to say the least. First, the hotel was very nice and the entire staff was very professional, pleasant, and went above and beyond. Second, but more importantly, I want to tell you that ‘Sandy’ was outstanding and very thoughtful. On Sunday, 06/22/25, during the evening hours, my husband experienced the onset of his first kidney stone, which led to an ambulance ride to a local hospital. Sandy was a tremendous help to me during this time by handling the logistics for me since we were out of our element, so to speak. She even checked on use later. I think your company needs to know that she is an outstanding representative for you, and serves you well. She deserves recognition for going above and beyond. Thank you for all your help Sandy!
10
Thomas
4 ago 2025
·
Se alojó 1 noche
Staff was super nice and helpful as always!
Staff was super nice and helpful as always!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Céntrico en la autopista Pigeon Forge y muy cerca de Dollywood, restaurantes y espectáculos; muchos lo encuentran transitable a pie, con acceso conveniente a caminos secundarios. Espere patrones de tráfico intensos, giros en U complicados o entradas difíciles y ruido ocasional de la calle en algunas áreas.
Reseñas de huéspedes relacionadas
10
gina
22 jul 2025
·
Se alojó 5 noches
We got this hotel last minute and it turned out to be a great decision. We had a room in the back with its own balcony. It had a little pool back there that was always mostly empty. It was such a relaxing pool! We were also right by the breakfast buffet, and we were there at all three hours, and the lines were always manageable. I love that the hotel was further up the parkway and wasn’t in the middle of the noise. It also had a road behind it that made it very easy to get in and out of the area. I’d stay here again in a heartbeat!
We got this hotel last minute and it turned out to be a great decision. We had a room in the back with its own balcony. It had a little pool back there that was always mostly empty. It was such a relaxing pool! We were also right by the breakfast buffet, and we were there at all three hours, and the lines were always manageable. I love that the hotel was further up the parkway and wasn’t in the middle of the noise. It also had a road behind it that made it very easy to get in and out of the area. I’d stay here again in a heartbeat!
8
Amanda
9 ago 2025
·
Se alojó 4 noches
Girls’ trip. We had an awesome time. Trolley stops right in front of the hotel. It’s clean, the staff is friendly, and our room had a private balcony. There’s several outdoor pools. They were really nice and open til midnight. Breakfast was pretty good. I like a little more choices, but it’s free and it was good.
Girls’ trip. We had an awesome time. Trolley stops right in front of the hotel. It’s clean, the staff is friendly, and our room had a private balcony. There’s several outdoor pools. They were really nice and open til midnight. Breakfast was pretty good. I like a little more choices, but it’s free and it was good.
8
Delia
19 ago 2025
·
Se alojó 6 noches
Would stay there again. Everyone very welcoming. Staying in the back building with private balcony was relaxing and quiet. Easy to access activities in the area.
Would stay there again. Everyone very welcoming. Staying in the back building with private balcony was relaxing and quiet. Easy to access activities in the area.
10
Stephen
6 jun 2025
·
Se alojó 1 noche
Absolutely perfect location and beautiful property. Really close to the park and Gatlinburg and of course really close to Dollywood and right next to Dolly’s stampede. If you love Pigeon Forge, you’ll love this property. Very clean and the people are great.
Absolutely perfect location and beautiful property. Really close to the park and Gatlinburg and of course really close to Dollywood and right next to Dolly’s stampede. If you love Pigeon Forge, you’ll love this property. Very clean and the people are great.
8
Diane
27 jun 2025
·
Se alojó 3 noches
The hotel is located on a very busy street that doesn't allow drivers to U-turn. We had to take detour on our way back from dining or shopping.
The hotel is located on a very busy street that doesn't allow drivers to U-turn. We had to take detour on our way back from dining or shopping.
10
Sara
21 jun 2025
·
Se alojó 2 noches
Stay was great! The hotel was easy to find, very close to Dollywood and other places. Check in was fast and smooth, service was very friendly and pleasant. It’s a Best Western and with the rates, you get exactly what you’d expect. If you’re some high maintenance hotel snob and expecting a 5 star resort in a best western you’ll be disappointed. The room was clean for the most part, the only issue I could call out is the bathroom was small and the fan wasn’t working well, so it got very steamy in there and because of that you can see on the ceiling where condensation sits for too long and causes mold, but it wasn’t super bad and other than that it was pretty roomy, bed was comfortable and we had a great room with a fireplace and balcony. I’m not a fan of carpet in hotels in general, I would have liked to see tile throughout but the carpet was clean. The hotel is a bit older and showing its age in the plugs in the room as well as the appliances like the mini fridge and hairdryer. But the rest of the hotel looked like it has been renovated fairly recently, it had three nice pools, two outdoor and one indoor with two hot tubs that were open till midnight so that was awesome. I don’t know how it would be staying in one of the rooms in the pool areas though because it could be noisy. The breakfast was hot, good and efficient. Coffee was great, good selection and a waffle maker and all that. Great hotel for families, will definitely stay there again when we go back to Pigeon Forge.
Stay was great! The hotel was easy to find, very close to Dollywood and other places. Check in was fast and smooth, service was very friendly and pleasant. It’s a Best Western and with the rates, you get exactly what you’d expect. If you’re some high maintenance hotel snob and expecting a 5 star resort in a best western you’ll be disappointed. The room was clean for the most part, the only issue I could call out is the bathroom was small and the fan wasn’t working well, so it got very steamy in there and because of that you can see on the ceiling where condensation sits for too long and causes mold, but it wasn’t super bad and other than that it was pretty roomy, bed was comfortable and we had a great room with a fireplace and balcony. I’m not a fan of carpet in hotels in general, I would have liked to see tile throughout but the carpet was clean. The hotel is a bit older and showing its age in the plugs in the room as well as the appliances like the mini fridge and hairdryer. But the rest of the hotel looked like it has been renovated fairly recently, it had three nice pools, two outdoor and one indoor with two hot tubs that were open till midnight so that was awesome. I don’t know how it would be staying in one of the rooms in the pool areas though because it could be noisy. The breakfast was hot, good and efficient. Coffee was great, good selection and a waffle maker and all that. Great hotel for families, will definitely stay there again when we go back to Pigeon Forge.
10
David
9 jun 2025
·
Se alojó 1 noche
The location was good. Easy to get in and out. Wasn’t far from Dollywood and was located on the main road so everything was a short drive
The location was good. Easy to get in and out. Wasn’t far from Dollywood and was located on the main road so everything was a short drive
8
Dwain
21 mar 2025
·
Se alojó 1 noche
Easy to get to right off the four lane and across the street from Texas Roadhouse one of my favorite restaurants.
Easy to get to right off the four lane and across the street from Texas Roadhouse one of my favorite restaurants.
10
Michelle
1 ago 2025
·
Se alojó 2 noches
The property is clean and very convenient to Pigeon Forge. You can easily access the backroad from the strip and we felt safe in the area. Breakfast is okay. All around, good value.
The property is clean and very convenient to Pigeon Forge. You can easily access the backroad from the strip and we felt safe in the area. Breakfast is okay. All around, good value.
8
Cody
30 may 2025
·
Se alojó 3 noches
The entrance to the property was in a bad spot where you have to do a u turn & cross 3 lanes of very busy traffic.
The entrance to the property was in a bad spot where you have to do a u turn & cross 3 lanes of very busy traffic.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno caliente gratuito recibe muchos cumplidos por su variedad y valor. Otros lo encuentran promedio, repetitivo o limitado, y las colas pueden ser largas en las horas punta.
Reseñas de huéspedes relacionadas
10
Mike
1 ago 2025
·
Se alojó 3 noches
All of the staff were efficient and pleasant. They were constantly cleaning up behind guests at the complimentary breakfast, which was very good.
All of the staff were efficient and pleasant. They were constantly cleaning up behind guests at the complimentary breakfast, which was very good.
10
Timothy
31 mar 2025
·
Se alojó 5 noches
The hot breakfast is great and there are plenty of options. You don’t need to go out for breakfast during your stay. Room was clean and everything was as expected.
The hot breakfast is great and there are plenty of options. You don’t need to go out for breakfast during your stay. Room was clean and everything was as expected.
8
Michael
27 jul 2025
·
Se alojó 2 noches
The hotel is nice and convenient to Dollywood. Room was very spacious. Breakfast was very disappointing. Too small an area with too many guests. We just gave up and went to MacDonalds.
The hotel is nice and convenient to Dollywood. Room was very spacious. Breakfast was very disappointing. Too small an area with too many guests. We just gave up and went to MacDonalds.
10
Michael
1 sept 2025
·
Se alojó 2 noches
Wonderful! Great full breakfast. Superior location. Easy parking. Friendly staff. Very clean. I'll be back!
Wonderful! Great full breakfast. Superior location. Easy parking. Friendly staff. Very clean. I'll be back!
6
Daniel
14 oct 2025
·
Se alojó 2 noches
Night-darkening shades very good. Breakfast not very good; just skipped it on the second day.
Night-darkening shades very good. Breakfast not very good; just skipped it on the second day.
10
Stephanie
27 jul 2025
·
Se alojó 4 noches
The ONLY complaint would be the line for breakfast. Other than that we really enjoyed our stay. We will be back.
The ONLY complaint would be the line for breakfast. Other than that we really enjoyed our stay. We will be back.
8
Shannon Marie
30 sept 2025
·
Se alojó 1 noche
Hotel was okay. It is easy to spot the worn-out spots within the rooms. The line for breakfast was unreal. We ended up going to the local Hardee's. We would stay here again if absolutely necessary.
Hotel was okay. It is easy to spot the worn-out spots within the rooms. The line for breakfast was unreal. We ended up going to the local Hardee's. We would stay here again if absolutely necessary.
6
Carolyn
12 ago 2025
·
Se alojó 4 noches
Good location right on the main strip in Pigeon Forge, convenient to get to all of the attractions in the area. The outdoor pool was nice and relaxing. Our room just felt really dark and it had an unpleasant mildew odor. We were disappointed with the limited selection of food at the continental breakfast.
Good location right on the main strip in Pigeon Forge, convenient to get to all of the attractions in the area. The outdoor pool was nice and relaxing. Our room just felt really dark and it had an unpleasant mildew odor. We were disappointed with the limited selection of food at the continental breakfast.
10
Ruth
29 jul 2025
·
Se alojó 2 noches
The breakfast here is wonderful!! So many good options, hot and constantly resupplying. The hostesses are so friendly. Great atmosphere.
The breakfast here is wonderful!! So many good options, hot and constantly resupplying. The hostesses are so friendly. Great atmosphere.
10
Adam
24 jul 2025
·
Se alojó 1 noche
The room was very clean - showed a little shabbiness in a couple places, but that’s okay given the budget-friendly price. The beds were very comfortable. Towels were relatively new and white and clean. Plenty of basic little toiletries provided (no lotion though). We stayed for just one night, enjoyed the indoor pool. The 2 outdoor pools looked great, but we didn’t use them. The overall feel of the property was family-friendly. We got a good night’s sleep; the property was quiet well before 10:00 The breakfast was good for the price of the room - moderate quality hot food (reconstituted eggs, reheated sausage patties and biscuits), assortment of cereals, toast, bagels. There was a waffle maker. You’ll definitely find enough options to fill up on. We will very likely stay here again. We live in Knoxville and often get a hotel the night before a day at Dollywood/Splash Country - this property is 5 minutes away from those and a fantastic, inexpensive option.
The room was very clean - showed a little shabbiness in a couple places, but that’s okay given the budget-friendly price. The beds were very comfortable. Towels were relatively new and white and clean. Plenty of basic little toiletries provided (no lotion though). We stayed for just one night, enjoyed the indoor pool. The 2 outdoor pools looked great, but we didn’t use them. The overall feel of the property was family-friendly. We got a good night’s sleep; the property was quiet well before 10:00 The breakfast was good for the price of the room - moderate quality hot food (reconstituted eggs, reheated sausage patties and biscuits), assortment of cereals, toast, bagels. There was a waffle maker. You’ll definitely find enough options to fill up on. We will very likely stay here again. We live in Knoxville and often get a hotel the night before a day at Dollywood/Splash Country - this property is 5 minutes away from those and a fantastic, inexpensive option.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Jonathan Rafael
31 mar 2026
·
Se alojó 1 noche
Todos los aspectos valen la pena, resaltó limpieza y bien olor de las habitaciones
Todos los aspectos valen la pena, resaltó limpieza y bien olor de las habitaciones
10
Raul
28 mar 2026
·
Se alojó 2 noches
Habitación limpia, buen desayuno
Habitación limpia, buen desayuno
8
Christian
10 ene 2026
·
Se alojó 3 noches
muy bueno
muy bueno
10
Diego
5 ene 2026
·
Se alojó 5 noches
No desayuné ningún día por qué siempre dormía hasta las 10-11 am y no me daba tiempo de desayunar.
No desayuné ningún día por qué siempre dormía hasta las 10-11 am y no me daba tiempo de desayunar.
4
Hermes
2 ene 2026
·
Se alojó 3 noches
Habitaciones normales.... pero Muchos cabellos en la camas y almohadas. Desayuno con poco espacio. No hay lugar para tanta gente.
Habitaciones normales.... pero Muchos cabellos en la camas y almohadas. Desayuno con poco espacio. No hay lugar para tanta gente.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-14: 70.97940767081451USD
- 2026-09-15: 71.552526USD
- 2026-09-16: 93.479913USD
- 2026-09-17: NO DATA
- 2026-09-18: NO DATA
- 2026-09-19: 208.71108021578976USD
- 2026-09-20: 76.90705421072387USD
- 2026-09-21: 77.26126565723419USD
- 2026-09-22: 78.37446641246795USD
- 2026-09-23: 78.92510588751983USD
- 2026-09-24: 71.02179875707625USD
- 2026-09-25: 150.34639517742917USD
- 2026-09-26: 149.9253106807251USD
- 2026-09-27: 87.24792584390258USD
- 2026-09-28: 88.94302339192198USD
- 2026-09-29: 95.78805899999999USD
- 2026-09-30: 96.09212666496276USD
- 2026-10-01: 110.51674484786223USD
- 2026-10-02: 186.7462196540222USD
- 2026-10-03: 190.64030032168577USD
- 2026-10-04: 102.61343331497955USD
- 2026-10-05: 99.7504655227661USD
- 2026-10-06: 103.58514848185729USD
- 2026-10-07: 103.38878208746337USD
- 2026-10-08: 101.11192862471007USD
- 2026-10-09: 212.9807241596832USD
- 2026-10-10: 214.03989818206784USD
- 2026-10-11: 117.71544599999999USD
- 2026-10-12: 117.71544599999999USD
- 2026-10-13: 119.30529883847808USD
- 2026-10-14: 118.40789684390258USD
- 2026-10-15: 121.29954212452697USD
- 2026-10-16: 214.03989818206784USD
- 2026-10-17: 210.44861727690122USD
- 2026-10-18: 94.633986USD
- 2026-10-19: 97.0446207826538USD
- 2026-10-20: 96.59957821227263USD
- 2026-10-21: 94.73172014840698USD
- 2026-10-22: 95.96024719876098USD
- 2026-10-23: 167.34058499999998USD
- 2026-10-24: 167.0174459687805USD
- 2026-10-25: 79.1518403069458USD
- 2026-10-26: 79.52024521717071USD
- 2026-10-27: 78.92510588751983USD
- 2026-10-28: 79.63103699999999USD
- 2026-10-29: 78.92510588751983USD
- 2026-10-30: 118.39844920955657USD
- 2026-10-31: 117.71544599999999USD
- 2026-11-01: 78.18280182305145USD
- 2026-11-02: 80.86635261147308USD
- 2026-11-03: 78.92510588751983USD
- 2026-11-04: 80.86635261147308USD
- 2026-11-05: 79.63103699999999USD
- 2026-11-06: 140.1898448652191USD
- 2026-11-07: 141.57933389458464USD
- 2026-11-08: 80.49065726206969USD
- 2026-11-09: 78.476964USD
- 2026-11-10: 80.49065726206969USD
- 2026-11-11: 79.63103699999999USD
- 2026-11-12: 80.78510999999999USD
- 2026-11-13: 144.36919478281402USD
- 2026-11-14: 142.0435975141525USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 21 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de We Care Clean (Best Western).
- Se ofrece alojamiento gratuito a los menores de hasta 12 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Para obtener más información sobre la política de privacidad de Best Western, visita www.bestwestern.com/privacy.
Servicios populares
Aparcamiento
Bañera de hidromasaje/Jacuzzi
Habitaciones para no fumadores
Habitación familiar
Máquinas expendedoras
Aparcamiento gratuito
General
Habitaciones para no fumadores
Bañera de hidromasaje/Jacuzzi
Máquinas expendedoras
Habitación familiar
Internet
WiFi gratuito
Aparcamiento
Aparcamiento
Aparcamiento gratuito
Parking (Limited)
Servicios
24-Hour Front Desk