Mercure Oxford Eastgate Hotel

Bra frukost och trevlig personal.

Our room was quite small with a small window and a bit dark. Staff were always helpful and cheerful.

早餐还行，其他不敢苟同，烟味太重

I wasnt in the main building which wasnt an issue Cleanliness was the major issue i had with my room as it was very dusty in certain parts. Whilst i was in the shower, i found water leaked from the front (soaking the bathroom floor). The lift didnt work upon my arrival, which was an inconvenience with my luggage.

The first room smelled as if someone had smoked. I asked for a room change and I was immediately accommodate. The staff was professional. The room where I stayed was clean. As you enter the property there was a smell of toilet, which not the best welcoming sign.