Hilton Garden Inn Columbus Airport

The rooms were clean and didn't have any complaints about that. Trying to order food wasn't a great experience. Staff was rude when ordering and took a long time to get food.

The room had old good on the floor that my 2 year old found. Reservation was booked months in advance with a crib required, when arrived didn’t have anything to get a crib out for us. Otherwise staff was friendly.

Staff was terrific. Shower in the room was very slippery and we had to hold onto the walls for balance. Room condition was average with numerous dents and scratches in the wood furniture.. clearly very worn. Breakfast was excellent and the dinner menu from the grill was pub style food. Overall it’s a great location near the airport but with construction difficult to navigate entry to the hotel.

Room tub was dirty and the toilet was stopped up with toilet paper. And the stairwell smelled terrible

What was good: Excellent location to my home. This was for my mom who lives out of town. Very welcoming entrance, bright light, plenty of comfortable seating in the foyer and on the patio. Accessible rooms have the bars in the shower as well as the seat for you to pull down. The room was very large. What wasn't good: Customer service. When we arrived the system was down so they had to write down everything--this was not a problem. I absolutely understand that technology is good when it works and then it's not when it doesn't. Normally when you check-in to a hotel, they will tell you the amenities. They told me absolutely not ONE thing. Nothing about breakfast, nothing about the pool, nothing about the rooms and the channels. Literally--not ONE thing. 2ndly - My moms toilet overflowed while she was on it. She is visually impaired so its harder for her, she has to go by what she feels. She called down to the front desk 3x by the time I got there. She had been waiting 30 minutes for the maintenance man to come. When I got there the young lady at the front desk informed me that they only had one maintenance person between two hotels. However, when the maintenance man arrived he told my mom the young lady forgot to call him the first time, told him the wrong room the 2nd time and 3rd time finally got it right. So whose telling the truth? Either way, we ended up getting another room. 3rd - Furniture is old, carpet is old, no list of channels. My mom will not return there.