Comfort Suites Keeneland

The property needs some TLC. Not horrible but just needs work. Hot water was a hit or miss, gym equipment broken and no AC just an open window. Staff very courteous but these are not problems they can fix without investment.

The gym and pool were under key card. Parking was spacious at least in back I was able to turn around my trailer. Coffee in room was actually good

Loved my stay pool is open til midnight!

I get there and the pool is shut down by health dept. I was told it would be reopened at 5:30 pm. Which ended up being a lie. I canceled 2night stay. Air didn’t work and mold was above the shower.

Pool was closed. Very clean. Good pillows. Great location.

Despite being a non smoking room, our room smelt like a smoking room, upon leaving could still smell it on our clothes. Neither of us smoke. Pool closed down by Health Department, notice on the pool entry door. Couch in room was filthy with stains from lord only knows.

Rooms were musty and felt dirty. WiFi didn’t work. There was a rip on the tread of the treadmill and might have died if I didn’t see it. I know this isn’t the Ritz, but it was pretty gross. Would not stay there again. Only redeeming factor is the front desk guy was nice.

The main reason why I booked this hotel was because of the amenities of the pool and it’s closeness to Keeneland racetrack. I was never told that the health department had shut down the pool for reasons unbeknownst to me. After arriving I was greeted with the sign saying that the pool would not be open till after I had left. When I had mentioned to the management that that was one of the main reasons I had booked my stay they told me oh well. When I contacted their corporate they told me to talk to the management there to see if there was any options available to help me with my billing. Which had definitely changed from the previous year that I had stayed. The prices for the weekdays were not horrible they were actually pretty economical for the area. But, the weekend rates were three times as much and I had a problem with that because the hotel is not in the greatest condition, i.e. the carpets in the rooms don’t look like they’ve been changed for over 10 years the mattresses probably about the same. And when I was met with no we have no options and we will not change your bill because of your discrepancies of our hotel I was like well that’s a corporate structure that I don’t like And I probably will not stay at this hotel again in the future.

The gym equipment was broken and the guest washing machine had a “trick” to get it to work. Room cards would not access the pool.

Great on site washer and dryers.

Gross Bugs in and on the shower curtain

The property was nice, the staff was great, the room was clean. My bed was soft, however the smell was so over whelming. I asked for another room and it was just as bad. It was so bad that I almost asked for my money back, it was a mold smell. I eventually fell asleep and didn’t smell it until I woke back up. Based on just the smell I would not recommend.

Poorly trained staff lead to me walking into an occupied room as the occupant was getting into the shower. Then woke up to bed bugs crawling on my sheets in the am. Yuck!

Rooms were clean, staff polite, and good for a one night stay.

Previous tenants clothes were left. Dirty room Trash not taken out Bed sheets had hairs on them that were not ours Front receptionist was great.

Rooms were musty and felt dirty. WiFi didn’t work. There was a rip on the tread of the treadmill and might have died if I didn’t see it. I know this isn’t the Ritz, but it was pretty gross. Would not stay there again. Only redeeming factor is the front desk guy was nice.

My wife almost decided to lose our non cancellable for this one. Sheets grey and worn. Pool ring of dirt around the top. Some basic cleaning and maintenance just not kept up.

The room was nice and clean, and the staff was always very helpful with any questions I had.

The staff was friendly enough but the cleanliness of the rooms was unfortunately terrible. The bathroom looked like it had not been cleaned at all. There was hair in the tub and all over the floor so you could tell it had not been vacuumed. I could write my name in the dust where the toilet paper was sitting. Which tells me it had not been cleaned in a while. There was also toothpaste smashed all over the counter. There was mold in the bathroom which I believe was from a leaky pipe which I think they were addressing. The price of the room was good for just one night but the cleaning staff really needs to be addressed because I probably wouldn’t stay there again because of that reason alone. I seriously wondered if the sheets had even been changed only because the bathroom was so filthy.

The staff is very friendly and knowledgeable. Everything is very clean. We always stay here when we are in Lexington. The outside is well maintained. We would recommend the stay because it is reasonably priced.

Nice, quiet, comfortable room.

Spacious room with comfortable bed.

Nice room but had inconveniences. TV didn't work properly. Shower was unsafe. Pool was closed one day. Restroom downstairs was out of order.

Room was very spacious and clean the bed was comfy. The only down fall was the TV had to be on 50 to hear it and when you did it sounded like a radio.

This one is not up to par with most of the comfort suites or even choice hotels we stay at. We use a hotel weekly for travel and booked because we usually stick with choice and comfort suites. This one was run down on the outside but thought the inside would be better. The inside is dingy and needs updating and has a god awful smell in the lobby. I figured it would dissipate as we went up floors but the elevator was terrible and then we got to our floor, the top floor, and it was the same. The water pressure was terrible and the tub didn’t want to drain, the blinds were so old it took arm strength to close them, the air didn’t work well at all and stayed hot majority of the night to where we had to buy a box fan, the fridge did not want to cool our drinks. Overall just was not a good stay. Would have rather spent my money on the multiple other options around them.

The room was comfortable, had a larger fridge, had a love seat and place to prop one's feet up. There were no loud neighbors and the doors don't slam closed.

Quiet and comfortable rooms

Rooms were musty and felt dirty. WiFi didn’t work. There was a rip on the tread of the treadmill and might have died if I didn’t see it. I know this isn’t the Ritz, but it was pretty gross. Would not stay there again. Only redeeming factor is the front desk guy was nice.

Could have been a little cleaner. Door to room was horribly hard to open and close. Shower head was horrible too. House keeping came in 2 times in 4 day and just took some dirty towels and one time made bed. Free breakfast was good until I found little bugs in my coffee. I know it happens , so I give it a pass, lol The area is nice and in a good location. Staff were friendly and polite.For the price it was good.

The hotel was very nice and the room was clean. The odd numbered rooms face the busy street so if you’re able to get an even room number for less noise.

The room was great at first. Looked clean and comfortable. The guy that checked us in was wonderful. The next morning, they stopped all keys from opening rooms at 9 when check out isnt until 11. The woman at the front desk was rude when I asked her to help me with my keys. Decided to go for a short swim before leaving and noticed there were no towels in the pool area besides 2 hand towels. Asked the same woman for towels and she made a comment about not having time and she didnt understand how there wasnt towels in there. (The front desk is right next to the pool. All she had to do was look to see. Once getting in the pool, we noticed roaches around the pool. Obviously we got out quickly and wanted to notify the front desk. Again, this woman couldnt be bothered to even pretend to care.

We were placed in a room directly across from the only working ice machine and the elevator. It was a handicap accessible room we did not require. The pool access was one door down. Noisy and no sleep. Broken shower head that was never fixed during our 4 night stay. The manager was unwilling to relocate our room. She was very rude.

Check-in was good. the young man that checked us in friendly and-absolutely awesome. There breakfast was pretty good I just wished you had more variety of juices and bacon. when we checked out the lady that checked us out was awesome too. The pool was really cold. I would say a pool heater, please loll

Check in by Tim and great attitude of Leigh ann Welcher, made our stay great

We gotten the data wrong somehow instead of Tuesday it booked for Wednesday and hotels .com has always fixed this simple fix free of charge no hassle but the property wouldn’t bug and made our stay useless and awful . I am 6 months pregnant there for a funeral snd couldn’t stay in our room bc they wouldn’t just switch the days . We had to spend another 100 plus on a different room for that day and wait to check in there til next day which we didn’t need bc only staying the one night . They’re rude have NO COMPASSION OR EMPATHY HAS A DEPOSIT WE DIDNT KNOW NOR HOTELS.com all the sudden . They are very disconnected with customers and their wants and needs . Highly suggest you go elsewhere. It’s over priced as well.

Staff was wonderful! My room card kepy deactivating every time I would leave the room and they fixed it with a smile.

The room was nice and clean, and the staff was always very helpful with any questions I had.

The first room we were given had A/C problems. The desk clerk gave us the room next door which was much appreciated. The beds were very comfortable and breakfast was good and on time. For the money, you cannot beat this hotel in this area.

Convenient location. Very nice staff. Left an article of clothing and the staff kept it until I was able to return and pick it up.

The staff is very friendly and knowledgeable. Everything is very clean. We always stay here when we are in Lexington. The outside is well maintained. We would recommend the stay because it is reasonably priced.

Nice and safe area and the price was decent

Safe and quiet place, convenient to local shopping locations, clean and nice facilities.

It was clean and the staff efficient and friendly. It was close to the medical facility I needed, and there was shopping handy and restaurants within walking distance.

The staff was very friendly and helpful, and the location is good.

Good location

Close to Keenland track. Easy access to downtown. Amazing staff!

Property is in a great location - easy access and quiet with restaurants close.

Amazing part of town. Great for being close to airport with a lot of dining and entertainment options walking distance. RECCOMED BRU BURGER

Easy access to the airport, clean and quiet

Close to airport so good location for early flight

Nice and clean property, especially at this price point. Complimentary breakfast is better than continental, includes cooked items like eggs, sausage, etc.

The breakfast food was burnt and tasted old. The beds were sooooo uncomfortable. My autistic son was shoved by a guy in the lobby right in front of staff and nothing was done. We were harassed by the same guy at the gas station next to the hotel because he wanted us to buy him cigarettes.

I like the early check-in option, as well as a late check-out with no charge. Everything was clean and tidy, breakfast was great, had a good selection of items.

Clean and well appointed property for this price range. They offer a real breakfast: eggs, sausage, waffle makers/irons, fruit, yogurt, etc.

Great staff and awesome breakfast.

Breakfast absolutely terrible. I’m from New Zealand & can’t believe what you are eating in this country, it’s like plastic food! Come to NZ & experience real food, natural, wholesome. Also your throw away plates, cutlery etc appauls me. Almost to the point I can’t face breakfast in the morning ! Also would really appreciate a hair dryer in the rooms

Breakfast could have been better. Out of everything at 8:30am.

Very pleasant and clean hotel . Easy access to hotel and close to gas station and stores . Had to stay here overnight for work and was very impressed . Breakfast was probably the best I’ve had in a long time at a hotel .

The room was quite nice. The included breakfast was very good and the cook did a great job with the hot food, and she was very pleasant

Breakfast was great Service was excellent