Westgate Las Vegas Resort and Casino

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Clean room, helpful staff

Love the WestGate! Have been here multiple times and the atmosphere is always pleasant with plenty to do. The monorail has a stop right outside which is convenient for cheap travel around town.

Ok so when I arrived I pulled up behind a family unloading there luggage, I put my car in park wasn't sure what to do. A big truck pulled up behind me and got so close to me I thought he was going to run me over, so I pulled forward and stopped. There was no one to ask where to park so I pulled around the building and self parked. I wasn't sure where the front desk was turns out I had to walk a quarter mile to get to the front desk."no luggage carts". Finally got there and someone approached us immediately. She was very helpful she even walked up up to the front desk. We got checked in no problems, it was easy. Then when we turn around the same lady approached us gave us dinner recommendation and showed us where our rooms were. Very cool. So when we got to our room "it was very confusing". It smelled bad. I mean bad. It looked as if the room had not been rented for a very long time. It was dusty dirty there was a old bathtub with rust and no light bulbs in bathroom. No coffee pot or microwave or hairdryer. The dresser looked like a 5year old painted it and dust everywhere. Now, I booked a wild card room, wasn't sure what to expect. I told the front desk I know I booked a cheap room not the dirtiest room. It was as if the room was frozen in time. I was in a room no one has been in for years. Old musty air, a layer of dust on everything. The fon

Room was clean, shower was great. Food was expensive but good. Staff was very pleasant and helpful, especially the bellman who helped us at check-out. It was early in the morning, and he waited with our stuff while we checked out and retrieved our vehicle.