薩默塞特 - 新不倫瑞克凱隆飯店

Shower water was ice cold and the building was still under major construction there were not blankets on the beds just two sheets with some type of weighted padding in between the ac is busted and the wifi was unstable

They should have a warning on the website that they're under construction. Most of the things are not available

I’m usually NOT the type that does reviews but for this property, I wanted to. 1. Staff: I have no words to describe the front desk lady……… speechless……. U I don’t even know where to start, just thinking about it makes me angry. The premises manager; gentleman with glasses, was nice. 2. Accomodations: Hallway smell was unbearable, I’ll leave it at that. Hotel was under construction but that didn’t bother me. 3. Wi-Fi connectivity: Since I was flying-in internationally, Wi-Fi connectivity is a must. Let’s just say hotel doesn’t have a wifi. Speedtest showed download speed of 0.85 Mbps and 0.0 Mbps for upload. Take a moment, let that sink in. 4. Room: There were few black strands of hair on white top sheets. There was an actual hole in mattress sheet. 5. AC: Loud enough to keep me awake all night. In wanted to stay objective for my feedback, I did take pics for points 3 and 4 above. In my opinion, the single most impactful thing that the hotel can implement immediately is, highly trained and professional staff. In all my years traveling around the world, I have stayed in much worse conditions, with way less amenities, but I still left with a smile because it’s the staff that makes your stay pleasant, safe and welcomed. Also, Expedia.ca is to be blamed equally here, for being disingenuous and inaccurate information on thier website.

Our experience at this hotel was very disappointing. The receptionist's (Mary) behavior was unprofessional and discourteous. We waited over 30 minutes for her to return so we could check in. During that time, my children were hungry, so they took a bag of chips from the shelf, which we fully intended to pay for during check-in. When the receptionist finally arrived, she did not apologize for the long wait. Instead, she immediately started accusing us of not paying for the chips and repeatedly asked us for cash, even after we explained several times that we would pay during the check-in process since we were already waiting in line to check in. Despite our explanation, she continued insisting on immediate cash payment. We were very disappointed with the customer service. In addition, the hotel was not clean and did not meet our expectations. Overall, our stay was unpleasant, and we will not be returning. We would not recommend this hotel based on our experience.

good. price good room good people