蘭開斯特avid IHG 旗下飯店

First room we had the air conditioning wasn't blowing cool. Had to get re- assigned a new room. Definitely more outdated rooms the higher you go up on hotel floors. Disappointed the hot tub was drained and the fitness center only had one set of dumbbells.

The included breakfast was just enough variety for myself and daughter to enjoy. Easy to access from main road. Polite staff and willing to help get us checked in early. Pool was nice but very tiny so once 6 people are in it, it feels vert overcrowded. Really just a pool for a quick dip not necessarily kids to play in.

We always try to stay at the Avid when we go to Lancaster. The location is great, the place is always clean, and the staff is always friendly. They offer free breakfast, free parking, and 24/7 complimentary coffee, tea, and hot chocolate. 24 hour fitness room, and an indoor pool just round out the great amenities.

We booked a hotel in mechanicsburg and they had no water so we found this hotel and I couldn’t be happier! The beds were so comfy, the free breakfast was great, my daughters loved the salt water heated pool! There was so many shopping centers and food close by

I choose this hotel 'cause I thought it was new (1-2 years), but apparently is not that new, or it doesn't fels like new. Staff is not friendly, internet was down for day and a half (no one cares), breakfast was very limited

Staff was amazing, hotel was very nice, 24/7 complimentary coffee and oatmeal. Nice pool, amazing gym, very good amount of parking! Hotel was clean and quiet!

Definitely my favorite hotel to stay at now. Extremely clean, courteous staff, beautiful view of the countryside and a saltwater pool! Me and my wife have our new favorite place to get away

The car charging is great plus the place is good!

Nice modern clean hotel. Good breakfast. Great and clean workout room. Would recommend.

EV Charging. Salt water pool. Friendliness of the staff and overall cleanliness of the hotel. Would stay again!

I checked into a double bed room and the staff was very friendly. When I got to the room the beds had what appeared to be grass and hair throughout both beds in the rooms as well as some stains on the sheets and pillows. The shower also didn’t look very clean. I went downstairs to notify the staff and they were very nice about it and gave me a new room immediately. I noticed the shower was also not clean in this room and a few hairs on one of the beds but not the other.

As soon as we walked into our room we could see it was dirty. There were dust ball by the bed and air conditioner. As we lifted the sheets there were pieces of hair throughout the bed, on each layer of sheets down to the actual mattress. This lead us to take a closer look and we found drops of what looked to be blood and stains on the pillows. When you walked into the bathroom you could see that the exhaust fan was covered in dust and there was more hair in the shower. When I went to the front desk to figure out how to fix the issue they told me that they’re all booked and had no house keepers to come by and clean up the mess. We were able to strip the beds and get new sheet but the room cleanliness was never solved. This was the first and last time staying here.

Very clean and modern. The breakfast was good with many selections. The staff was very friendly. I would definitely recommend staying there for a night or two. Rooms are on the small size so it might not work for a family over 5 or 6. I will stay here again.

The bedroom was dirty and the bathroom was worse

Very modern and clean. Staff was great!

Brand new feel and very clean. Staff was very professional and quick.

Shower was filthy and floors were not swept and mopped.

Overall an ok. hotel. Very friendly staff. Quick check in. However, our bathroom was dirty,, shower had mold in the corners and the floors really needed mopped. Also had an odd smell. The rest of the hotel seemed clean and was quiet.

Very clean hotel

The Good: front desk and breakfast staff members were very pleasant. Check in went quickly. Pool is nice and seemed clean and is open until 10. No carpets or drawers in the rooms (more hooks and open shelves and benches) are good to reduce potential bug issues. The Bad: deceptively less seats available in the lobby that are also functional for breakfast. We had to wait for seats at breakfast that were adjacent to a table you could put your food on. Some guests were sittting on footstools hunched over little end table like Gollum to eat their food. Not ideal! The ugly: room was NOT CLEAN. Shower was not clean, and there is so much hair and grime on the baseboards and behind the toilet in the bathroom. Sheets had some permanent stains on them. The vent in the bathroom has not been cleaned in... forever??? Gross. Recommendation: Avid should invest in earpieces for their cleaning staff. It is probably more efficient for them to be using two hands to "clean" than only one hand as the other is holding their cell phone as they talk to someone on speakerphone.

Lots of road noise, suggest a room facing back of building

The staff here are excellent but the facility they have to work with needs help. Thin walls, windows on parking spaces and horribly loud AC units make for a louder than expected stay.

The rooms are sparsely furnished and small. Well lit. Building seems only a year old so everything is fresh. Stayed four nights. Staff was friendly and helpful except housekeeping knocking when do not disturb sign up and not we were not checking out. Breakfast was outstanding with healthy quality options plus the usual. Overall a great value and would definitely stay again.

This was the cleanest hotel I have ever stayed at. It was most likely the smallest room I ever stayed at.

The king room needed to be larger and have an in room safe. Two adults in that size of room was not easy, the bathroom in the king room was larger than the room itself. Loved how they had free breakfast for their guests. Hotel was close to shopping and restaurants.

Overall perfect stay for what we needed. Rooms have hardwood, which is a bit odd to me; we could hear every step from the room above. Great location.

I really liked the clean room but did not like that I had no microwave but a fridge. I also only like bar soap, they offer liquid out of a dispenser that all guests use and that does not seem to be germ free.

I liked that the property was quiet, clean and safe and convenient. I didn’t like the fact that the room was very small with no couch to sit on and read. It was too confining.

It was a European style room with no closet just places to hang clothing in the room.

We loved the hotel for its cleanliness. Liked the walk in shower and the shower head. Loved the Dove products. The staff was very friendly and kind. The breakfast was good. Only complaint is we didn’t get sleep due to the noise from the road. The trucks go by all night long, using their Jake breaks and then revving up to get going at the traffic light. Our friends who were 2 doors down from us had the same problem. I stopped after breakfast to tell the front desk. We were in room 223 and our friends were in room 219. It’s sad that the no sleep was our only complaint, other than that we would recommend the hotel. Eileen Perks

Night staff was terrible. Left early because of noise in room above me. Staff wanted to move me and not address the issue with the room above.

Nice room, comfy bed. Every staff member i interacted with was friendly and helpful! Joey at the front desk was great!

Didn’t get into rooms until 3:50 and 4:20 when check in is at 3. They gave our room to someone else and our card was deactivated and other people were in the room. I would never go back to this hotel ever again

I arrived for my scheduled check in for a room I had booked months in advance to find they had canceled my reservation earlier that day, with only an email that I did not receive as I was in my car driving. The woman at the front desk was so unbelievably rude! Her only response was, "What, didn't you see the email?" She offered no explanation, apology or attempt to right the situation. I was alone, after dark, hours from home with no hotel room. She actually acted like it was somehow my fault.

We travel a lot and have stayed at many brand named hotels, but our stay at Avid in Lancaster is, perhaps, the best managed hotel we have stayed at in quite a while. The cleanliness and comfort of this hotel would have us rate this location as perhaps one of our most favorite stops. Highly recommend this hotel to anyone staying in or around the Lancaster (Pa) area. Thanks Avid!

Waited at least 10 minutes for someone to check us in and we weren't the only ones waiting. Used my credit card and told it had not gone through. Needed to use it 2nd time, and was charged twice. Brought it to the attention of the clerk and she insisted it was only in the system once. It wasn't .

The staff was so friendly and helpful. The room was comfortable and clean.

We got a call at the last minute, that we no longer had a room. They had over booked the hotel and bumped us. So my wife and I had to find a new room at 9:30 on the evening.

Had a great stay!! All staff was friendly and very welcoming! Loved the coffee and tea station.

So loud at night. Quiet hours posted but not enforced. People in the hallway right outside our door yelling from 1-3am.

Lots of road noise, suggest a room facing back of building

I like the location was close to shopping, the theater I had wonderful time the breakfast was very good

Swimming pool was very nice. Room was clean and comfortable. Location is ideal for shopping and local attractions. If you are a light sleeper ask for a room on the back right side as rooms in the front can hear the traffic. Minor inconvenience. Overall had a lovely stay!

Location easy access to restaurants, shopping. Friendly looking colors in lobby and breakfast place. Reasonable rate. staff smiling and accommodating. Breakfast good.

The hotel was in a great location to shops and restaurants. Our room was clean & we had very comfortable beds. Breakfast was very good with a lot of choices. We used the pool which was nice but very cold water. This was our 2nd stay at Avid and we will return.

It was a great, great location. In the heart of Lancaster county. Very close to the outlets, restaurants, kitchen kettle shops. Amazing

Close to shopping and the Amish community. I will definitely stay at this hotel at my next visit

Very good value with hot breakfast included. Note that rooms facing the highway are affected by traffic noise.

We loved the hotel for its cleanliness. Liked the walk in shower and the shower head. Loved the Dove products. The staff was very friendly and kind. The breakfast was good. Only complaint is we didn’t get sleep due to the noise from the road. The trucks go by all night long, using their Jake breaks and then revving up to get going at the traffic light. Our friends who were 2 doors down from us had the same problem. I stopped after breakfast to tell the front desk. We were in room 223 and our friends were in room 219. It’s sad that the no sleep was our only complaint, other than that we would recommend the hotel. Eileen Perks

The location of the hotel was very convenient. Had a lot of dining options available. The room was very clean and the staff was very helpful.

Beautiful property nice location the only downside is breakfast choices but it was good .

Great Hotel. Breakfast staff was amazing. Best ever.

The breakfast is the only thing worth mentioning in terms of what I didn't care for. The bananas were super brown, the toasters didn't work (you have to hold down the lever yourself in order for it to toast), and the coffee tasted more like water. Other than that, everything was wonderful! Clean hotel room, comfy bed, and excellent housekeepers.

Front desk clerk was very friendly and efficient. Room was clean and comfortable. Only complaint would be the breakfast. They offered scrambled eggs but they were either frozen or powdered and just not edible. Fried potatoes were cold and just unappealing. Cold cereal tasted generic and coffee was very pale and weak. Had we known how bad it would be we would have planned on eating elsewhere! By then there was no time and we would have missed our show!

Overall, we enjoyed our stay at Avid Hotel! The hotel is bright and centrally located. The staff was friendly and very accommodating. We could have used an additional outlet or two between the beds for our cpap machines and chargers, but the staff installed an extension cord. The food options were somewhat limited (no waffle maker in the breakfast area). Eggs and sausage patties were ok flavor wise! We did have internet access and the room window had a nice view of a farm. Good not great!

Hotel room is compact but meets all needs. Very clean. Decorated nicely. Included Breakfast just enough and better than most included breakfasts offered by hotels. Forgot my tooth paste and hotel had on back order. Gym a bit worn and old. Offer ear buds but none available. Staff couldn’t be any nicer

Everything was clean and new. The breakfast was less than stellar-- everything was gone by 7:30 am.

Overall stay was great. Wonderful breakfast

Towels and bed spread were stained. Breakfast was not good and not restocked enough. Staff was courteous.

Happy with the stay. Property was clean and staff friendly. Only advice I would say is the breakfast beginning at 7am on Saturday is a bit late. We were in town for a convention and had to be at our destination at 7:15am.