丹佛蘭開斯特縣紅屋頂HomeTowne套房飯店

The hotel and amenities were very basic. I had to ask for tissues and a hairdryer (the dryer was missing from its holder in the bathroom, and the 1st one I was given didn't work, so I had to go to the front desk with a wet head to get another). My room, although clean and quiet, was a very weird large triangle shape. The tv was mounted on the far wall and really far away for viewing from the bed. Lots of wasted empty space. I think the room was more for an extended stay visit. I didn't notice that when booking so maybe my mistake. The toilet didn't always flush properly. My key card stopped working so I had to get the door mechanism fixed. No in-room coffee machine, however, maybe the regular rooms had machines in those.

I came to my room. It had a filthy, dirty ring in the tub, open soap in the tub and open soap at the sink. No blow dryer in the blow dryer stand no closet. No hanger. Glad I brought my own towels because the towels at this location you could see through and we’re terribly stained. We asked for an iron they could not give us one and the television volume did not work. We needed to use our Bluetooth speaker to hear it. I will not stay here when back in the Lancaster Pennsylvania area… Very very disappointed

Bed felt worn… no amenities in the room like coffee tea.

their was an bear kitchen and staff charged me an extra thirty dollers a night

First off I booked a smoking room. Then the guy at the counter told me I did not smoking room. So I pulled it up and showed him. Then his comment was none of his rooms are smoking rooms. I said that's fine I'll go outside. Then he asked me for a $50 deposit and made all kind of notes on the envelope that he put the money in. Then this morning my room was checked to make sure I didn't smoke which I got the 50 back I didn't smoke in the room. But hotels smell like ramen noodles and sage. The kitchen area the cabinets had no doors. Kitchen wasn't very clean at all stains all over the floors stove top was very dirty. Bathroom walls look like they'd never been cleaned hair all over them. The hallway to get to the room look like the carpet was 30 years old. All stained up. Bedding head stains pillowcase was yellow. Overall I would not recommend.

The bathroom was disgusting and the kitchen area was dirty

the property caters to long term stays but will rent there room for shorter stays

Upon arrival, no one was there to help and you have to go to the neighboring hotel to checkin. We were also told rooms with kitchens were for long term stays, although we already had booked one for the night. Once we were eventually led to our room, it did have a kitchen, but was the room was very dirty. The refrigerator was not usable and had built up ice and freezer burn and was leaking. The linen was dirty (towels and bed sheets). The space had an overall smell of dirty mop water. I took pictures and we tried to clean the space as much as possible, in order to be able to enjoy our stay. We did have to ask for more linen though, which may have upset housekeeping because the next morning she said something to the gentleman at the front desk when she saw my husband, and the front desk then refused to allow us to check out at noon, even though we had clothes in the dryer. We will not be coming back or recommending either this hotel or the neighboring hotel to anyone else. The customer service seemed ok the night we checked in, but the next morning they seemed vindictive and not accommodating, although they acknowledged the room was not up to par.

Room was just old, needs updated, bathroom tub replaced. Old grout and cracked down side. Kitchen was nice, lots of cabinets and countertop room. Refrigerator was very old and dirty looking on outside. Bed was comfortable and room was big. Just lke putting makeup on a pig, still a pig.

THERE WERE NO CUPS IN THE BATHROOM. THE NIGHT WORKER WAS PISSED OFF BECAUSE HE HAD TO GET OUT OF THE CHAIR AND DO SOMETHING

Dirty towel, used bar soap in shower and uncleaned/hair around toilet.

This place was awful. Filthy. Dirty towels. Dirty bathrooms. Dirty blankets and sheets. Dirty mattresses. Had them move me to a new room. The pillows had hair on them in the new room. There was hair all over the bathroom floors. No mattress covers. The mattresses look stained with pee all throughout. Not even a little bit decent. I should have gotten a refund. It’s 150 dollars !!! It was awful. Awful. Worst place I ever stayed in. I never make complaints. So the fact that I am taking the time to say this, should tell you something.

We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it. The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had

Bad, bad, filthy, stink. OMG . THE SHEETS STINK. I got so made . This needs to be closed permanently.

The bathroom was disgusting and the kitchen area was dirty

Nothing in the room was clean...distraught!!!

the locks on my door didn’t work, my room hadn’t been cleaned the sheets had stains all over them, the floor had dust balls the shower was filthy and the towels were still wet.

Old soap left on side of tub , floors not clean especially around base boards .

The place is run down and dirty. Our room wasn’t clean. There was a plastic bag on the smoke detector and a plastic container covering the sprinkler head. Not a good place!

Microwave was dirty had to clean it before it could be used. Front desk wasn’t friendly only 1 towel in room for 2 people when asked for more towels acted like they didn’t want to give us more. Tub was nasty! Stains on the sheets

The hotel and amenities were very basic. I had to ask for tissues and a hairdryer (the dryer was missing from its holder in the bathroom, and the 1st one I was given didn't work, so I had to go to the front desk with a wet head to get another). My room, although clean and quiet, was a very weird large triangle shape. The tv was mounted on the far wall and really far away for viewing from the bed. Lots of wasted empty space. I think the room was more for an extended stay visit. I didn't notice that when booking so maybe my mistake. The toilet didn't always flush properly. My key card stopped working so I had to get the door mechanism fixed. No in-room coffee machine, however, maybe the regular rooms had machines in those.

Bathroom not clean. Only one chair in the room for 4 people. Location is convenient to shopping and scenery.

I came to my room. It had a filthy, dirty ring in the tub, open soap in the tub and open soap at the sink. No blow dryer in the blow dryer stand no closet. No hanger. Glad I brought my own towels because the towels at this location you could see through and we’re terribly stained. We asked for an iron they could not give us one and the television volume did not work. We needed to use our Bluetooth speaker to hear it. I will not stay here when back in the Lancaster Pennsylvania area… Very very disappointed

Towels in the room were stained, floor was dirty, road noise was excessive. Had an issues with TV. No shampoo, only 1 small bar of soap.

Room was bigger than expected and accommodated smokers. Very happy there are still smoking rooms around

Bed felt worn… no amenities in the room like coffee tea.

The suite was nice, they just need to clean better. Under my bed was dusty and not been swept. A bit of hair in the bathroom. It would be nice to have tissues in the bathroom as well. Also, I couldn't watch TV. For some reason I would pick the channel I wanted and nothing would happen. It sucked. I will stay again. It took a bit of time to check in which I didn't understand since I was the only person to be checking in by the time I arrived.

the locks on my door didn’t work, my room hadn’t been cleaned the sheets had stains all over them, the floor had dust balls the shower was filthy and the towels were still wet.

Good Value decent size rooms .no hassles and privacy respected.

Room was just old, needs updated, bathroom tub replaced. Old grout and cracked down side. Kitchen was nice, lots of cabinets and countertop room. Refrigerator was very old and dirty looking on outside. Bed was comfortable and room was big. Just lke putting makeup on a pig, still a pig.

Rude check in person, room smelled like barf and smoke (requested no smoke room) and scary in general. DO NOT STAY HERE.

We were charged a security deposit of $50.00 and told we would receive it back in two days, as of today we have not received it. The towels look like someone had scrubbed the floors with them, grey and stained. But I know that wasn't the case because of all the dirt in the floor between the bed and the night stand. The stove had burned on grease on the burners cover with aluminum foil. We had

The hospitality was excellent and would come back again like I did the last two years

It was horrible customer service. The areas does not feel safe. I would not recommend

Owner and staff had a difficult time with communication.

The suite was nice, they just need to clean better. Under my bed was dusty and not been swept. A bit of hair in the bathroom. It would be nice to have tissues in the bathroom as well. Also, I couldn't watch TV. For some reason I would pick the channel I wanted and nothing would happen. It sucked. I will stay again. It took a bit of time to check in which I didn't understand since I was the only person to be checking in by the time I arrived.

Room bathroom was dirty , toilet paper on floor. Light stopped working wouldnt shut off staff cut electricity off the room and never offered to move to a different room

Upon arrival, no one was there to help and you have to go to the neighboring hotel to checkin. We were also told rooms with kitchens were for long term stays, although we already had booked one for the night. Once we were eventually led to our room, it did have a kitchen, but was the room was very dirty. The refrigerator was not usable and had built up ice and freezer burn and was leaking. The linen was dirty (towels and bed sheets). The space had an overall smell of dirty mop water. I took pictures and we tried to clean the space as much as possible, in order to be able to enjoy our stay. We did have to ask for more linen though, which may have upset housekeeping because the next morning she said something to the gentleman at the front desk when she saw my husband, and the front desk then refused to allow us to check out at noon, even though we had clothes in the dryer. We will not be coming back or recommending either this hotel or the neighboring hotel to anyone else. The customer service seemed ok the night we checked in, but the next morning they seemed vindictive and not accommodating, although they acknowledged the room was not up to par.

THERE WERE NO CUPS IN THE BATHROOM. THE NIGHT WORKER WAS PISSED OFF BECAUSE HE HAD TO GET OUT OF THE CHAIR AND DO SOMETHING

Microwave was dirty had to clean it before it could be used. Front desk wasn’t friendly only 1 towel in room for 2 people when asked for more towels acted like they didn’t want to give us more. Tub was nasty! Stains on the sheets

Bathroom not clean. Only one chair in the room for 4 people. Location is convenient to shopping and scenery.

It was horrible customer service. The areas does not feel safe. I would not recommend

Convenient location to our destination.

Very sketchy. Dirty. Did the clothes hanger trick on our door to make sure no one broke in.