Masquerade Tower at Rio Hotel & Casino

Arrived, and found out the pool was closed for the season. It was still 90 degrees out and every other hotel still had theirs open. When we asked for what the resort fee was for we were told “local calls, gym, and pool.” There was no remote in our room. There was 4 elevators to our tower, which we were on the 19 floor. 2 of those elevators were down the entire weekend. There were times we were going down and couldn’t get an elevator because it was full. I waited 30 minutes once, and when finally get in one it stops at every floor because so many people are trying to get out. Would not recommend to anyone.

To start off, as we were leaving, I and about ten other guests stepped right into a mess of smeared poop just outside the exit. There was no one around to block off the area or clean it up, which made for quite an unpleasant goodbye. That came after waiting nearly an hour just to get down to the lobby. Only two elevators were working, both constantly packed. I eventually had to ride one all the way up twenty floors just to come back down, stopping at nearly every floor with equally frustrated guests trying to squeeze in. The stairs weren’t an option either since they were blocked off and would trigger an emergency alarm if used. On the positive side, the hotel staff were friendly and accommodating, including the European bartender who seemed a little too friendly with my wife. The cocktail waitresses were doing their best but could definitely use updated uniforms that look a bit more polished. The rooms are spacious and you won’t feel cramped, but comfort-wise the beds are about on par with a Motel 6, and the showers aren’t much better. The best part of this hotel is the location. It’s close enough to the Strip for easy access but far enough away to avoid the heavy crowds. And if you’re staying here, don’t miss the Comedy Cellar—it’s absolutely worth catching a show.

everything is clean and in good condition. the parking garage is probably the worst one I have been to in Vegas. Very dirty, poor security, and poor lighting. it would also be nice if there was better access to the parking (not going outside to get in the casino.

Rio was a great place to stay I have stayed here before but never experienced what I did today very bad and safely matter where the elevators was not working only one going up down had to wait 1 hr to get on from the 24 th floor I’m ADA disabled so there was no way to walk all the stairs should have been something done quickly

The elevators felt unsafe. They were even out of order at one point and only one elevator out of 4 worked so it took 45 min to get to my room. Everyone one was tense and there didn’t seem to be any help or reassurance that they were being fixed from not one member of the staff. I needed to get to my medication for my bad back and I had to wait for so long that I didn’t even want to leave the hotel for dinner because I wasn’t sure how long it would take to get out of my room to the main floor and back up to my room after dinner. I don’t think we will stay at the Rio again.

I liked the Canteen Food Hall. The pool did not turn on their water fall which was disappointing. Some restaurants had restricted hours. The best pool area did not allow kids. I could not easily find the Kiss mini golf, shops, and smash burger. The room had no snacks or beverages.

Over all the stay was nice and relaxing. I just didn't like the fact that the elevators broke down on. The Masquerade Tower which made things unpleasant.

On Fridaythe elevators stopped working except for one in our tower . This meant huge lines and people waiting for 2 hours trying to get into an elevator. After 20 minutes of waiting We had to take 30 flights of stairs down to leave our room and missed our dinner reservations. People in the lobby were extremely upset and you could hear numerous phone calls of people scrambling to change their reservations. Apparently two other elevators were in working use but were reserved for people who were going straight to the lounge on the top floor and back. This situation was handled extremely poorly by the hotel.

Everything was good except for the water leak in the restroom coming from the ceiling light. Also the elevators were working properly and there were long lines to get to the rooms.

During check in the staff was rude and I had to ask him to speak up which he was bothered about. The shower and one of the sinks in the room was plugged and I called twice to submit a maintenance request and they never showed up. The room was dirty and the toilet paper holder was broken as well as the security latch on the room door. On one of the days only one elevator was working making the wait time longer than 10 minutes.

I got bit by bed bugs all over my legs when I woke up. There was no conditioner in the shower. The counters hadn’t been wiped down. My biggest concern is the copay I had to pay at the hospital after i checked out.

The room was old. The couch and carpet had stains all over them. The tile in the bathroom was cracked. Not a good place to stay.

Terrible black mold on the ceiling and the sink clogged and it was smelly and terrible

The first room smelled like someone smoked a joint in it. We were moved to another room and although the front room was ok the bath tub was disgustingly dirty. They never serviced our room the 3 days we were there. High probability that I will never stay at this hotel again.

When i first checked in i walk into my room and the first thing I saw was the bed, dirty and nasty stuff in the ceiling when .I went downstairs to talk to the receptionist un supervisor they had said that I was locked into that room and then the only thing they can do is send housekeeping i had to go for my boyfriend to the airport, and when we come back housekeeping, and she had only changed the sheets when we asked her if she was going to clean the ceiling, she says she couldn't do that to talk to the front desk again. When we went back downstairs, they were a little bit rude to us, saying they couldn't do anything win 5 hours into trying to get moved to another room. They wouldn't want to and still people checking on didn't make no sense? Why you guys are advertising remodeled rooms and you get a nineteen sixty five room, filthy and dirty. The elevators in the masquerade side didn't not work and the weight to go to your room was 45 mins because only one elevator was working.They also made an extra two charges that they argued that was not showing up in their system, and they still charged me for it.

When I checked into the Rio, I found dirty bed sheets, hair in the bathtub, and no body wash. I politely asked the front desk to send housekeeping, and they said someone would come shortly. I left for five hours, but when I returned, nothing had been cleaned. Frustrated, I went back to the front desk. They apologized, said a manager would send housekeeping immediately, and offered a dining credit for the inconvenience. When housekeeping finally arrived, I pointed out the sheets and bathtub. The staff member claimed the sheets weren’t dirty and said they “always come like that” from the laundromat. Still, she replaced them, and the new ones were clearly cleaner — no stains like the original ones. However, she didn’t clean the bathtub at all. The front desk staff were kind and helpful throughout, but the housekeeping service really needs improvement.

The stay was good but the room was had the carpet very stained, outside that was a good stay

room was dirty, cheeto puffs under bed, hair in the restroom, carpet dirty, everything old. only nice thing was the pool area

Other than I got bit a few times from bugs it was ok.

Horrible experience do not stay in this filthy place i would take a super 8 or red roof over this hotel. When I checked in to my room it was dirty no one cleaned it before my stay, I had to request a new room. Yesterday I requested sheets and towels they didnt bring me sheets until 6 hours later. Then the next day 3 out of 4 elevators didnt work it took an average of 20-30 just to go up and down from my room to the lobby both ways. The food they serve is trash don't get me started on the eggs its similar to trash and frozen bag of yolk. They sell coffee for 6 bucks a pour. The Hallway leading to my room has had trash and food in the hallway the entirety of my stay. They have a place called the sports deli and they only serve pizza how is it a deli make no sense. If u want to enjoy your stay in vegas do not stay at the Rio.

The hotel was nice, and the rooms were huge! Very spacious and the view was amazing. The staff was great, but the options for coffee and food were limited. The high steaks restaurant was delicious and had a beautiful view from the 50th floor! The masquerade tower is clean but outdated. The pool looks amazing but bc of the season was closed. We were there in November. Glad we got to stay, but will choose a closer location to the strip next time due to lack of options.

Room was clean but definitely outdated. The room does not have a microwave or coffee maker. No extra sheets or blankets for the pull out couch. Requested some through the AI Rio Rita and it was a mess. They eventually showed up but it was 1.5 hours after the request. The bed was very comfortable.

Basically a decently run hotel - the drawbacks were (1) the walls separating the rooms were extremely thin, you could hear your neighbors very clearly even when they were not being overly loud and (2) although the rooms were clearly renovated, many of the surfaces showed a great deal of wear and were not the cleanest. That said, it was a good value and the casino floor was inviting and well appointed.

Room was large but they had a TV from the 1970s, very gross carpet, bed was OK, no other amenities other than extra paid for. Check in with kiosk was simple, check out was a huge pain and didn't even work, which most hotels let you drop your key in a box and call it a day. Wouldn't recommend, Rio is a nice place downstairs but upstairs is nonsense.

There was no hot water on the shower, AC made a loud noise everytime it kicked in, room was huge, excellent view, but outdated, old, shower tub had loose tiles.

I did not get an updated room… which I asked for…. My room was old smelled like mildew inside and in the halls. No microwave refrigerator was old and froze everything. Sink leaked water from the handles and the shower water drained so slow while showering the tub was filling up. The TV is so old it barely showed color and graphics. Carpet was dirty… I called to have get new linens and towels it took over 2 hrs for someone to come. I will only stay again once all the renovations are done.

The Masquerade tower is definitely ran down & old. The TV set up is off to the left vs in the middle of your room & it’s a small TV, very dirty stained rug & heavy cigarette smell even tho I got a non smoking. I had to upgrade to the Ipamena Tower which is the new remodeled tower towards the left side heading over to Starbucks. The room was beautiful, spacious 50” television. Remodeled bathroom dual sink. Most importantly comfy beds and pillows. Elevators never got stuck. The only thing is that the ice machine did not work on my floor for 2/5 days I was there. Slight inconvenience but just took the quick elevator up to the next one for some ice. Overall it was a good stay moral of the story you get what you pay for so upgrade that room for a better experience.

Easy to get in and out of location for our needs. Room was dated but still quite clean.

The Masquerade Tower is very outdated and more Motel feeling than a nice Hotel. Out room was very larger but was dingy and smelled very musky. Door didn't latch half the time and when it did it was only because we had to force the door up in place. Bathroom looked original to 25 years ago.

The room was nice, had a nice view. The biggest downfall was the fact that the air conditioner did not keep the room cold at all, i woke up in a sweat everynight. Me and my group didnt use any blankets, and i had to sleep on the floor or small couch because thats where you could sort of feel it blowing. During the summer time its not great. I would definitely consider staying at the rio again during winter season, but unless the fix the ac i will not be revisiting in summer.

Nice room, just a little bit of a hassle checking in and out.

Staff was fine they can only work with what’s available to them. My chk Out experience was horrid, Why any company would recommend using a Kiosk when the arrival and check out was totally a mess. When a kiosk is telling me I don’t have a room and I’m on my second day stay checking out on my second day, not the next day when I was suppose to chk out but I left early about 9 pm and after going back n forth with the machine I just gave up and rudely interrupted one of the people booking new people in, just to give him my room keys letting him know I’m checking out early. Along with other things this got to me the most. I’m sure it will be my last stay at this property.

Easy check in in room clean and tidy staff very friendly

It was difficult to find our tower and no staff was available to help. When we finally found some employees they didn't even know how to direct us to check in. The automatic check in kiosk was not working as it wouldn't accept our credit card, the line was very long of people trying to check in and help did not arrive until over 30 minutes. Once we were assisted with check in the employee rudely handed our key card and did not give us directions to our room, we had to walk around with all our luggage until we finally found the right elevator. The room itself was okay on the surface but the carpet had a very bad odor, the shower was moldy near the roof and around the tub. At the time of booking the pool season is listed as open until October but they were closed, would that not be considered false advertisement? The thing we did highly appreciate was the free parking and that the casino is non smoking. This hotel is definitely not what we remember it to be years ago.

Staff was overwhelmed, but still took the time to assist our needs with a smile

The staff are amazing they upgraded us to a suite for no extra charge. The room was really clean, I would definitely be staying here again. Thank you Rio.

When I got there there was only 1 person at registration then someone else came as soon as they clocked in the other person left so we was back at 1 worker I was the 5th person in line it took me 45 mins just to get to the desk to check in and that receptionist had an attitude… So once checked in I got to my room I went to take a shower and noticed there was no wash clothes so I asked the housekeeper that was cleaning another room for some she said there was no more so I called housekeeping to bring me some when they came to my door they brought me towels, but no washcloths then to top it off you guys offer shampoo, conditioner, and body wash and I didn’t have none in my room to use… over all it was a bad experience that I won’t go back

The stay itself was great! My hugest issue was trying to connect to an actual human @ front desk to report an issue with my tv & tv remote. Please do way with Rio Rita or whatever that is. Stick with human interaction, especially when it comes to customer service!

Not only did they hard charge my card twice they locked my card trying to overcharge my card every hour on the hour for 7 hours when I went to the front desk to ask for the manager this little feminine male walked up with an attitude to tell me I had to wait in line that had no one in it !! So with the most confused looked I turned to see there was no one inline I asked him I just need the manager he told me to come to this side if there was another issue. He then called security to try to have me removed from the building. Once security found out what was going on he then had to follow me to restaurants because the “credit” the hotel gave me from locking my card was not being accepted at any restaurant in the entire hotel.

RITA sucks. No ability to call front desk from room. Horrible. I will never go back.

Perfect off the strip hotel, great price, free parking and free internet. It's a mile off the heart of the strip, so cheaper price and not crowded. Clean room, comfortable bed and quiet. Only thing, not a whole lot of staff on hand if you have any questions like how do you figure out what floor your on...I noticed it was a question for quiet a few other guests during my stay....but not complaining, would stay here again in a heart beat.

Overall, I was satisfied, great place to stay close to the strip that still has free parking. Check-in was very pleasant. Staff was nice.

Great location easy access to everything we wanted to do

Hotel was really great, wish they good have a shuttle that takes you to the strip instead of me taking Uber all the time.. Very inconvenient

I was hesitant to stay at the Rio after seeing some negative reviews on social media and elsewhere. However, I was incredibly pleased with the cost of the stay compared to its value. I chose a King room in the Masquerade tower, this is the tower that has not been recently renovated. I expected the worse. - I was completely wrong. The hotel, elevator, hallways and room were all clean and smelled clean, unlike some budget hotels (Excalibur, Circus Circus etc.). The room was HUGE, the bed was incredibly soft and it was hard to get up from my mid day naps lol. The staff was incredibly friendly and very knowledgeable. I even had a package delivered here and their facility was closed, they sent someone to grab it for me. They were upfront with pricing letting my know that there was a deposit being placed on my card for the length of my stay. The dining options were great as well, the prices were a little pricey, but that's to be expected. The food choices where your typical burger place, chicken tender places, a ramen place and a cheese steak place to name a few. All were around $15-20 a person for a main dish and side, I was given a water cup but its self serve soda machines. I did not spend much time in the casino however it was not inundated with smoke like others. Outside of that, the only downside would be the location away from the main strip. During the summer it would be difficult to walk anywhere and you'd need a car which is an added expense.

Love the casino and shows, only negative is about 20 min walk to the strip.

Location

Like the ease of parking, quiet, and dining options. No complaints.

The Rio was a great hotel to stay in Vegas! The room was very clean and we felt safe there. Pool and amenities were great. About a 20-25 minute walk to the strip, but I definitely recommend for an affordable stay in Vegas.

It was difficult getting parking, and I had to walk a long way with all my baggage. Service was great once I got to the check-in desk, and my room had a great view of the city. I have to knock a few points off for the tiresome walk with all my baggage.

The hotel was nice, and the rooms were huge! Very spacious and the view was amazing. The staff was great, but the options for coffee and food were limited. The high steaks restaurant was delicious and had a beautiful view from the 50th floor! The masquerade tower is clean but outdated. The pool looks amazing but bc of the season was closed. We were there in November. Glad we got to stay, but will choose a closer location to the strip next time due to lack of options.

very big room, quiet, easy and free parking facility, limited dining option

The casino had few options for food. Rooms were old but dated. Elevators were missing wood trim

Only downside was no drink servixe at tables. Played video poker and bartenders were amazing. Played tables for hour and 0 drink service.

Food in hotel and shows had fun

We enjoyed the Cantonese dim sum restaurant located inside the hotel!

The food inside the hotel is really good, fast and friendly service! I enjoyed the pool and the hot tub, although the staff at the bar ignored me and i ended up not buying at drink. The room was big and clean and you gotta love the view!!! I loved the shows the hotel offered specially the empire strips back! Girls are so friendly and allowed you to take pictures with them. Overall great choice i cant wait to be back

I liked the Canteen Food Hall. The pool did not turn on their water fall which was disappointing. Some restaurants had restricted hours. The best pool area did not allow kids. I could not easily find the Kiss mini golf, shops, and smash burger. The room had no snacks or beverages.

Not a lot of Resturant options with enough hours of operation. Casino has hardly any table games anymore. Zero craps tables ipen on a Friday and Saturday night. Far from how AMAZING it was when Tony Marnell owned it.

Masquerade Tower rooms have yet to be remodeled like the other tower. Which I knew going in. Didn’t bother me too much. Will be much nicer after the remodel. I wish they had more dining options.