Stay One Chicago

Great r

Room and the view were amazing — I’ll start there. Unfortunately, getting access to the unit was a major inconvenience. I booked through Hotels.com, and the correct email wasn’t provided for the keypad/digital key system. Because of that, I had to go back and forth to the residence front desk several times to get new keys — and even the physical keys they issued didn’t work. Thankfully, Elizabeth from the residence team stepped in, contacted the hotel directly, and updated my email so I could access the digital key. Once that was sorted out, everything went smoothly and the stay itself was very enjoyable. Housekeeping also did a great job throughout my stay.

The property was great, the room was awesome! The "Stay One Chicago" is really just a name on paper, and maybe one employee who is physically at the property. I am pretty sure that he wasn't even directly employed by the "hotel". So in a nutshell, the organization has not worked out any kind of structure for checking in other than the guy that told us to download the Door, OR the Latch app. He said that the app is very difficult to get logged into. Long story made short, we wasted the 1st 2 hours in the hotel trying to get the app (both my wife and I). The app never worked, and we finally got physical key cards from the guy working for the building. There was one small piece of paper with scan codes for restaurants, but zero property maps, rules, room cleaning, and nothing explaining how to get to, or use any of the amenities. It was the worst 1st 3 hours of a vacation that we have experienced. I still gave it a 4-star because the local people were so nice and helpful, even though helping us wasn't part of their job. The valet guys were the best, super nice, and helpful.