Staybridge Suites Indianapolis-Airport by IHG

This hotel fit our needs for my husband and I and our 16-year-old son. We weren’t really planning on being at the property much except to sleep. The one morning we went down to breakfast, They were out of waffle batter and out of Diet Coke in the fountain machine, so the two things I wanted. The rooms are quite dated and in need of some maintenance. The towels are small and scratchy. The doors are old and not very soundproof. But we got by. It is close by some fast food restaurants and a Waffle House. And only 10 minutes from the airport.

Fantastic stay. The bed was SO comfortable and the rooms were great. Breakfast was also really good compared to most others.

The double bed with pullout couch and kitchen was perfect for our family of 6 with young kids. The outdoor pool & hot tub were clean and good size.

-Front desk staff CHECKED AN UNVETTED, UNKNOWN STRANGER INTO OUR ROOM. Staff could not find our reservation on check in and stupidly said “Oh, I see you have already checked in.” Staff apologized, lied and said was giving us a room, upon arrival to room and key insertion, a turn of the handle indicated CHAIN ON DOOR AND ROOM WAS ALREADY OCCUPIED!!! As previously indicated, UNLESS staff member assigned us to a different OCCUPIED ROOM. These are serious grievances- a financial security threat, allowing an unvetted, unknown stranger to occupy a room UNDER OUR CREDIT CARD AND NAME to which untold DAMAGES and CHARGES could potentially occur. MAKING A ROOM KEY FOR AN OCCUPIED ROOM AND ASSIGNING SOMEONE AN ALREADY OCCUPIED ROOM IS A ——HUGE——— SECURITY BREACH AND THREAT and could have had disatrous results, if the chain had NOT been on, and he entered the room, as a seemingly obvious threat, and been injured or killed by the occupant. One never knows how another may react to such a frightening intrusion, for example, myself, as a woman, who often travels alone. My husband was SET UP, by the front desk staff, in their ineptitude, lack of attention to details, blatant disrespect for the welfare and concern of guests, and allowing aforementioned potential hacking and fraudulent financial charges. The room itself was satisfactory. Nothing else about this stay or experience, was, however. It took FOUR DAYS to have fraudulent CC charged removed. We are WARNING others NOT TO BOOK HERE!!!

Clean and large room that accommodated our one night need. Pool was great to wind down the kids. Beeakfast was good and had plenty of options.