City Views Ballarat

The pool was out of order, no notification prior to stay and staff very vague about why! Overall nice enough, very basic facilities in need of updates.

The check in staff were very helpful and great to have a laundry.

The only comment I would make is that the car parks are not wide enough for two SUV type vehicles to park together.

Pros - The room was great, spacious with a couch and table. Bathroom was big and clean. Con’s - dirty ashtray on the veranda. Advertise laundry facilities, couldn’t provide change to use the machines

Wish known pool not functioning

Large comfortable room but smelt dusty. We booked this motel as has pool but discovered pool not open. Very disappointing on a hot few days!

Liked the set out of the rooms well stocked bonus courtyard Handy position. A fair bit of rubbish in the back parking area too be fair it was windy. Parking bays a bit tight.

I don’t even know where to begin with how disastrous my stay was at this establishment. I had specifically booked a room with two queen beds and a kitchenette, but upon arrival, I found that the room had been swapped without any prior notice. When I arrived around 3:30 pm, reception was completely unmanned. I was left stranded, making countless phone calls over the course of 25 minutes before finally reaching someone. Even then, they gave me the incorrect door code twice, further wasting my time and patience. When I finally got through to the person on the phone, they had the audacity to suggest canceling my reservation, despite me having just driven 700 kilometers to get there. After insisting I needed my room, I was given a room that was entirely different from what I had booked. Instead of the two queen beds I had reserved, the room contained a single bed and a king bed. There was no proper kitchenette—just a microwave and a toaster, which made it impossible to cook. As a result, I had to eat out, which cost me significantly more than expected. To make matters worse, the bathtub/hot tub was completely inoperable because the faucet was missing, and the room itself was clearly not cleaned properly. Adding insult to injury, the pool area was shut down without any prior notice, which was one of the reasons I had chosen this location. Other guests staying at the property were also complaining. They reported having no hot water, and plumbers were stomping around late into th

I booked this hotel for the pool and the pool was out of order. Had no notification prior to booking otherwise I would of booked elsewhere

Had a trailer I needed to park, owner showed me exactly were I could. Very helpful. Great room, quiet, big, clean, spa in basic room. Excellent bed.

The room I received was spacious, I wasnt expecting such a nice room, and bathroom had a spa bath. Bed was comfortable and good fluffy towels in very good condition. Clean room, great view of street outside and can see the shops across the road

The good and the bad of this accommodation. The room and ensuite was huge. Bed was comfy. Parking was great, always found a spot. The greyish sheets could have been whiter and the towels softer. The shower was over a spa, very tricky getting in as we are older. The windows were filthy and mold on the flyscreen. The curtains had holes and were falling off the hooks. The rooms are desperate for a bit of TLC.

Bathroom wasn’t that clean (tile grout)

Would not stay there again, overpriced for what we had. Room was smelly and grotty, stained carpet and curtains. Reception closed for entire weekend.

Beautiful and clean room

Outside the room in the stairwell and outside walking areas was really dirty - cigarette buts, mud and dust under the steps that looked like it had been there for years. It was pretty bad for something that could be so very easily cleaned. They had no pride in their business - would never go there again.

Easy check in. Very clean room. Comfortable room.

It looks really good from outside and spacious. However, I would have given 0 for cleanliness. Carpets have never been steam cleaned and soles of our feet were black from dirty carpets. Chairs and sofa were unsafe to sit as they were broken.

Very spacious room, lovely big bed, very clean and a generous amount of coffee and tea provided, would definitely recommend and a great price.

Rooms are large and very clean. Staff are very helpful.

When on bottom floor, a lot of nose can be heard from the rooms above.

The room I received was spacious, I wasnt expecting such a nice room, and bathroom had a spa bath. Bed was comfortable and good fluffy towels in very good condition. Clean room, great view of street outside and can see the shops across the road

Cold and no hot water, only tepid

Unfortunately the room was extremely cold as the heater didn’t work very well & also only one side of the electric blanket worked. It was a very cold night in Ballarat also.

This was a great place to stay in a really convenient location close to restaurants. Huge room, really well appointed, fabulous bathroom. Only negative is that all the windows were filthy and various parts of the room were dusty. Bed was super comfortable and clean. Check in was easy (didn’t see any staff the whole time I was there). I felt secure in the room and it was easy to park. Given it’s location it was really quiet. I really liked that there was cutlery provided, it really helped me with both dinner and breakfast!

The room was fine, check in was excellent, all good except don't recommend on a Saturday night. Hoon galore!

Fine for the price but our room had a broken, old, ripped couch and the bathroom needed a very good scrub

Old broken sofa, curtains in need of repairing. Position was great

Great quick check in. We were just staying one night on the way to Tullamarine airport in Melbourne. A spacious room with a very comfortable bed. Bloomin' luxury with the electric blanket as it was a chilly day! The view was lovely and we also appreciated the blinds at night time. I didn't indulge in the hot tub but it was extremely tempting! We loved the easy walking proximity to resturants and shopping. Desi Vibes fed us amazing Indian cuisine. We would love to return and explore more of Ballarat.

Room was clean. Bed was propped up at the base with wooden blocks. Saying that the bed was comfortable. Shower was over a corner spa which was awkward at our age to get in. Shower head didn't work properly.

Good location. Everything worked. After hours responsiveness via phone is good. No complaints

Didn't receive text message for instruction to get into room. Waited in cold until staff arrived who was very rude and unapologetic

Were there for 3 nights, reception closed for 3 days!! One of our keys did not work phoned the number on reception door was told he would not be coming in and to use the pass number!! Carpets on stair ripped which is a tripping hazard, very unwelcoming and unfriendly environment. Would not recommend.

The staff are really kind, approachable and accommodating to individuals and their circumstances. The flexibility in their approach to customers and allowing for things like late check ins after reception is closed is noted and appreciated. An online chat support option exists to assist those with questions/help needed who are apprehensive or unable to safely talk on the phone at that moment so can't do it themself but that person on the chat box helping you actually calls the reception on your behalf to make arrangements or answer your questions! I was so surprised and so greatful at the consideration and convenience of that unique option provided by Comfort Inn that I've not come across before at other venues.

Very convenient location close to town. Check in was a text with a code for the door- worked well. Bed comfortable. TV older, not all channels available and sound cut in and out continuously which was annoying. Could hear people in room above me walking around lucky for me they weren’t too noisy and it was ok. Would stay again.

I don’t even know where to begin with how disastrous my stay was at this establishment. I had specifically booked a room with two queen beds and a kitchenette, but upon arrival, I found that the room had been swapped without any prior notice. When I arrived around 3:30 pm, reception was completely unmanned. I was left stranded, making countless phone calls over the course of 25 minutes before finally reaching someone. Even then, they gave me the incorrect door code twice, further wasting my time and patience. When I finally got through to the person on the phone, they had the audacity to suggest canceling my reservation, despite me having just driven 700 kilometers to get there. After insisting I needed my room, I was given a room that was entirely different from what I had booked. Instead of the two queen beds I had reserved, the room contained a single bed and a king bed. There was no proper kitchenette—just a microwave and a toaster, which made it impossible to cook. As a result, I had to eat out, which cost me significantly more than expected. To make matters worse, the bathtub/hot tub was completely inoperable because the faucet was missing, and the room itself was clearly not cleaned properly. Adding insult to injury, the pool area was shut down without any prior notice, which was one of the reasons I had chosen this location. Other guests staying at the property were also complaining. They reported having no hot water, and plumbers were stomping around late into th

Perfect for a bed for a night - central and easy check in (text message with code), but very basic.

I can’t rate this place as my room was double booked and they sent my to another hotel

I came back to my room, to find someone elses stuff in there. They booked my room out half way through my stay.

Friendly and accommodating staff who are great with communication. Room was really pleasant to stay in - air conditioning made the 36° day last week actually bearable, the room was way bigger than I thought it would be, the windows let in a lot of natural light which was really nice, the bed was really comfortable to sleep in, I had a large desk with a lamp that I could utilise and a large kitchen table with comfortable chairs was better quality than most places I have stayed at. Really liked the place and felt welcomed and greatful to the kindness of the staff for being so accomidating towards me and my multiple extensions stays

I always stay here for business trips - clean and comfortable. A bit dated, but I always get a ground floor room - has a little courtyard (which as a smoker I love). Plenty of places to eat and close to shops.

Great location. Very clean and very comfortable.

The property is in a convenient location for central Ballarat. The room was quiet. It had a microwave which was good.

The room was fine, check in was excellent, all good except don't recommend on a Saturday night. Hoon galore!

Nice place, close to train station to get to melbourne

Very convenient location close to town. Check in was a text with a code for the door- worked well. Bed comfortable. TV older, not all channels available and sound cut in and out continuously which was annoying. Could hear people in room above me walking around lucky for me they weren’t too noisy and it was ok. Would stay again.

Central. Short walks to dining and night life. Very clean

Old broken sofa, curtains in need of repairing. Position was great

Brief overnight stay. Central to Ballarat shopping are and restuarants. Room was very clean although some aspects showed signs of wear, most likely caused by guest misuse. Overall a good stay.

It was close to all areas.