SpringHill Suites by Marriott Lansing West

I love this hotel. Great staff! Pool and hit tub definitely need scrubbing and upgrading. If its a concern for you, deliveries are made to rooms, despite the tanke in lobby requesting they stay there. Staff was SO friendly and helpful! Clean, quiet, nice area very close to amenities

The pool and hot tub were gross. There was no chlorine smell so I take it that it wasn't clean. The water looked like dirty bath water and the hot tub had dirty foam floating on top. Such a bummer. Also, the hotel inside and out smelt like marijuana and cigarettes. Breakfast was served but the eggs were mushy and runny and yhe sausage patties were gray in color and slimey. Just yuck.

Upon arrival, I was given a room that was not ready. The linen was not on the bed and the room was in disarray. The second room I was given was okay except the toilet was nasty. There was evidence of poop stains in the toilet bowl. I was initially told it was rust, but asked housekeeping to clean it anyway…and it came off. Lastly, on the day of check-out, the elevator broke and I had to carry two large and heavy suitcases down three flight of stairs. I was completely surprised with the poor quality of this establishment. It’s usually much better.

Very mixed feelings about this place..like high highs and almost as low as you can get bad. The price was nice. The red-haired woman at check-in late Friday night/early Saturday morning and the young man Saturday evening were both extremely pleasant. The woman in charge of breakfast on Sunday was absolutely terrific, the best-- attentive and went out of her way to be kind. Breakfast Sunday was amazing. Saturday breakfast and the woman at the front desk Saturday and Sunday morning was a little bit blah. Her phone was WAY more important than guests. Elevator sounds a little wonky 50% of the time. Room and lobby were very clean and obviously newly updated-- very nice! Sink wall in room was a tad dirty. Beds were very comfy. Now... it was the worst pool and hot tub I've ever seen. I couldn't stop thinking about it the whole 4 hour drive home. How in the world does THIS go unnoticed by any staff. Front desk lady said the maintenance people were not there Sunday. Saturday morning it was pretty cloudy, the hottub was warm but jets didn't work. The pool was packed Saturday evening( we did not get in then). There is no way any employee looked in the pool area between close and opening( 10 pm- 6 am). Who knows how long the levels have been checked. This picture was Sunday morning around 9:30. Kids were in there. I am sick to my stomach that my child was breathing the same air.... let alone even in the pool water. I don't like to make a scene, but the level of unbothered was

The hot tub would have been more enjoyable if the jets were working. But water temperature was good

Very comfortable bed. Sofa to sit and watch tv. Clean. Nice hot breakfast elevator was not working right the front desk had to send it up to get you.

Nice that the hotel is in an office park, not on the main drag, which is nice. It's currently being remodeled.

The pool needs a real good scrub and or renovation.. but otherwise, great hotel. LOVE the staff! EVERYONE has been smiley and kind and helpful

The hit tube jets barely worked and both the pool and hot tube needed to be clean. Very disappointing. Breakfast and accommodations were fine but clean and fix the pool please.

Let me just say this was a planned girls weekend to use the pool and hot tub. I even called the day before about the temp of the pool and if the spa was working.....the pool was freezing, the jets on the hot tub didn't work, the elevator on the 2nd floor or the ice machine worked..... then to top it off their was a kids birthday party and the pool was filled with kids....i will never book another room with this hotel....

Dirty. Pool filthy. Filters did not work. Bed sheets wrinkled with hairs. Carpet visible dirty-not vacuumed. Fraudulent charges made to account for pantry items. Manager 'busy' when called. Will have to file a dispute with credit card company. Warning!

Upon arrival, I was given a room that was not ready. The linen was not on the bed and the room was in disarray. The second room I was given was okay except the toilet was nasty. There was evidence of poop stains in the toilet bowl. I was initially told it was rust, but asked housekeeping to clean it anyway…and it came off. Lastly, on the day of check-out, the elevator broke and I had to carry two large and heavy suitcases down three flight of stairs. I was completely surprised with the poor quality of this establishment. It’s usually much better.

Clean and updated

Very kind night staff for check in (Alec) but there was hair all over in my room - shower / pillows / under the made beds etc.

Room was clean and staff was very sweet and helpful

Property was newer, clean & perfect for our short overnight stay. Breakfast offering was only weak point

The T.V in my room did not work. It was reported and nothing was done until I asked about it. The toilet was noisy and I am not sure if it had been cleaned before me checking in. It was not cleaned during my stay. The door to the safe would not close. I am not sure if the room was cleaned other than a linen change due to the fact that I continually stepped on small rocks and other debris when barefoot.

Cleaner than other hotels I have stayed in, and without strong chemical smells

Nice clean room well laid out

Hotel room was nice other than you could tell things were not wiped down, night stand had sticky residue like a cup was sat there and not wiped down, hair in shower, no conditioner, floor had some candy wrappers, so cleanliness was main issue. The pull out bed had trash and hair on it. Overall cleanliness of room was poor. Staff were polite and nice, complimentary breakfast was good, to be expected for a complimentary food. Pool cleanliness was not great, you could see hair floating in pool, alot of hair, hot tub looked like it was dirty, floaties in it, garbage from others by most chairs in pool area. Needed room for a power outage so it did the job for the night.

Could hear everything in the hallway

Very spacious room. Nice patio. Very comfortable. Actually wish we were staying longer.

Quiet, clean, nicely appointed rooms

Rooms were large and comfortable. Staff was super friendly and accommodating. Location is great! Fridge is smaller so it won’t fit leftovers unfortunately. Breakfast was good. There were some basics but also items that were a little different which was nice.

The rooms need an upgrade. The shower had rust stains around the drain, and the water pressure was a little low. The air conditioning was located at floor level, next to the bed, and it blew black soot over the white bed covers. I usually stay at the property in Madison when I travel on business and reserved expecting a similar experience, but I now realize that not all properties are created equal.

First room the ac unit didn’t work, the vents were caked with dust like never washed. Then had to move to a new room right next to the elevator. The elevator was grinding so loud we had to turn the tv in even attempt to drown out the noise. The new room tv remote didn’t work. Service was great but for the cost and having to move rooms most likely won’t stay again. Breakfast was extremely limited in selection.

Very clean, nice comfortable bed. Odd you cannot see the television from the couch or the bed. Very good staff.

didn't care for the room arrangement - it said 'suite' but it just meant an extra pull-out sofa bed sort of in its own area. they tried to do too much with this sofa-bed: it was not a comfortable sofa, the leg's seating area was way to wide, so you couldn't rest your back on the back of the sofa and have your legs bend to the floor. the seating area took up so much space that the 2 queen beds then were crammed into the next area with little space around them. then there was a 'closet' area way away from the normal expected location that just didn't work for normal access. then there was the toilet, which ran all night because the shutoff float was not properly adjusted. The breakfast area was neat and clean, but some of the seat cushions at the tables were way worn out

Alec was amazing when I checked in. He made me feel really welcomed. The only drawback from my stay is that I was in the next to the elevator and the ice machine.

This hotel is great because it’s easy to get to and close to a lot of things between shopping and grocery stores and restaurants. It’s just not a 5 star so it’s not getting 5 stars. The bathroom is a little outdated but nothing crazy. I would recommend and would stay again!

Alex at the front desk was absolutely wonderful! The location was perfect! The beds were extremely comfortable! The hotel is under construction and I can understand disarray comes with that, but construction stuff was scattered everywhere. There was even a tarp on the ground at the entrance we had to step over. The elevator was very loud and sounded like it was going to break at any minute. The original room we checked into was a king and when we got in the room, it was extremely muggy and warm. We turned the air on and and left and when we returned, it was still hot and the air conditioner was making a ridiculous noise. There was hair in several spots on the bathroom floor when we got there, and there was only an outlet on one side of the bed, which didn't work for us because we needed outlets for two sleep machines. When I called down to the front desk, Alex graciously got me into a new room and even brought me up the keys. I was moved to a double queen room, and there were enough outlets in the middle to run both machines and our cell phones. The rooms look like they had been newly renovated, but things were put back together, very sloppy. The toilet paper holder was falling apart. The cabinet door to our fridge cabinet didn't close and you could tell the carpets just don't get regularly vacuumed along the ledges and in the corners especially in the bathroom. For the price I paid, I had higher expectations for this facility.

The staff was very friendly and everyone was incredibly accommodating.

Dirty. Pool filthy. Filters did not work. Bed sheets wrinkled with hairs. Carpet visible dirty-not vacuumed. Fraudulent charges made to account for pantry items. Manager 'busy' when called. Will have to file a dispute with credit card company. Warning!

I wish I could remember his name but the individual that worked at the front desk was amazing. Very welcoming and funny. I stayed at the hotel for 3 night. It was a solo trip, felt very safe.

The staff was amazing!!! We thoroughly enjoyed our stay. The only thing I would like to see improved is the breakfast. It was ok.

The hotel was in great condition. Like many hotels currently though, it felt a little understaffed.

Friendly staff

Property is being remodeled. Check in staff was rude.

Alec at check in was a complete dream! It had been a long day and a long drive and Alec’s cheerful and warm welcome and demeanor just let all that stress slide off. I had requested a room with a tub and was able to receive that which I loved. The room and bathroom were lovely. They looked modern and new. Very clean. No issues. Everything I needed for my stay and would not have minded staying there for a longer trip had I needed it. Breakfast was also good and it was nice to have the ability to do something quick or have a sit down breakfast of eggs, sausage, and waffles.

The staff were very friendly, outgoing, and made me feel welcomed.

We love it that’s the hotel is tucked away from the busy business establishments but closed enough to walk or quick drive to get food. Its quiet. Staff was friendly at check in and throughout our stay. However, the patio outside the pool area, it needs a little landscaping care like the weeds between the patio concrete pavements…other than that, we enjoyed our dinner in the patio.

Great location, everything within walking distance. Nice staff.

Staff was very welcoming. Many eating joints near by

The free on site parking was great and near by many restaurants and shops. The hotel overall was very quiet and we were never disturbed once. The hotel staff was pleasant and accommodating. We’ll definitely be staying again next time we are in Lansing!

I have stayed at this hotel several times. I like the access to restaurants and stores. All my previous days had been great with nice comfortable room and good service. This time my room was not cleaned up to the standards of prior visits. The coffee maker had a used coffee pod, and it just didn’t seem like the room was as nice as previous rooms. Then at six in the morning, I got a call from the front desk and had to evacuate my room because of some police activity in the hallway that I was in. Not the hotel, small, But an uncomfortable situation nonetheless. I was given another room, but who can go back to sleep after that? I did enjoy a good breakfast with other guest as we watched the SWAT team gather in the parking lot and then go down the hallway toward my original room. Never did find out what happened. So, a memorable visit. Would I go back, probably but I don’t wanna stay in that room again.

Nice that the hotel is in an office park, not on the main drag, which is nice. It's currently being remodeled.

Quiet for the most part and convenient.

It was ok. The room smelled funny and my allergies were terrible after sleeping in the room. The staff was so friendly and genuinely kind. It was a bit off the highway, so not super convenient.

Great location

I enjoy this hotel it’s close to restaurants and shopping. I like the suite style room and modern look

Enjoyable stay. Spacious, clean rooms. Comfortable beds. Nice shower. Excellent staff. Easy to find. Good area. Restaurants nearby. Plenty of parking. Breakfast was not great, but o.k.. Scrambled eggs, sausage, bagels, waffles. I of course, like toast. There was no bread. Had a bowl of cereal and coffee. Would definitely stay again.

The sink stopper did not work. Could not draw a sink of water to shave or wash up. Some kind of sorority was having a function there and consumed all of the breakfast food items. It was a zoo.

Rooms were large and comfortable. Staff was super friendly and accommodating. Location is great! Fridge is smaller so it won’t fit leftovers unfortunately. Breakfast was good. There were some basics but also items that were a little different which was nice.

Clean, modern room. Friendly staff. Decent breakfast.

First room the ac unit didn’t work, the vents were caked with dust like never washed. Then had to move to a new room right next to the elevator. The elevator was grinding so loud we had to turn the tv in even attempt to drown out the noise. The new room tv remote didn’t work. Service was great but for the cost and having to move rooms most likely won’t stay again. Breakfast was extremely limited in selection.

Property was newer, clean & perfect for our short overnight stay. Breakfast offering was only weak point

The rooms weren’t as clean as I would have hoped but the beds were EXTREMELY comfortable! The breakfast was honestly the worst part.

Overall property is very good. We’ve stayed here quite a few years prior to Covid. This is first time post covid. Room was nice but bathroom door handle needed fixing. Housekeeping didn’t make room up one day. Receptionist folding sheets/towels at front desk which we found strange. Breakfast items slim pickings due to baseball tournaments over the weekend.

The staff was amazing!!! We thoroughly enjoyed our stay. The only thing I would like to see improved is the breakfast. It was ok.

Building is undergoing renovations. Everything was great. Our restroom was out of shampoo but had everything else. Breakfast was limited.