La Quinta Inn by Wyndham Farmington

Room was not clean toilet seat had poop on it, there was a used rolling bed in the way of the door when I arrived, bathroom sink would not drain, and I found a cockroach in my bed! Disgusting!

The rooms were clean. The staff was friendly. The hotel is in need of a few updates and repairs, but in it was a nice stay.

Floors in the room could have been mopped. They were filthy.

The room and the property is disgusting. Dirty couches, floors, windows/curtains and dirty sheets. I left after a hour and half at 3 AM because I didn’t want my children sleeping there. When I called to talk to the manager about getting a refund she was rude and not apologetic at all.

When I arrived to check in, there was a delay the staff member was having a hard time with the third-party process, I was almost charged twice. I had to wait I arrived around midnight I was tired had a terrible day and I had to wait. I was very frustrated. I just wanted to get to the room but still there was a delay and when it came to check out, I had some issues going on that day check out was at noon for me. I asked for a late checkout, and I had just arrived back from the hospital and the front desk staff member called the room very rude. Telling me you need to check out no sympathy no nothing just rude. I didn’t appreciate it after dealing with family complications to come back to the place to pick up my stuff and have rudeness from the staff members. I went downstairs to the front office and I him know I didn’t appreciate that and there was a better way to talk to customer I also let the supervisor know that was on duty that was not OK and all I got from the supervisor was a very unapologetic apology no words no nothing stood there and just looked at me and I end up just walking out. Never had an experience like this. I stay at La Quinta across Arizona, New Mexico and Colorado. This was the first time I came across a problem like this I will not be staying at this location again.