Sheraton Carlsbad Resort & Spa

I really liked that the fire pit area was on late for us to hang out. Staff were nice. Lobby was really nice.

Sadly, our stay was only for 1 night as we were in town for a soccer tournament. We just needed somewhere to sleep, shower and kill a few hour in the evening and next morning. Of course a pool would be a plus. The pool area was nice, clean and relaxing. even though there was quite a few people, it didn't seem that way. Only down side was that the lifeguard closed the pool slide 20 minutes early and we had arrived just as he was leaving. My kids were disappointed but still enjoyed swimming. Its a small slide so I feel like it should just be left open all the time. Maybe a waiver can be made available? The room was nice and clean as well as the bathroom. Will definitely be staying here again! Also, it is walking distance from Legoland and much more affordable!

Such a great stay for family’s, loved the upgraded suite, shuttle, movies by the pool, just a great time

Property was great for our family. I wish the pool was bigger or we were told at check in that we had access to the affiliate hotel next door. The bartender told us on our last day. I think a tour/map of accessible areas would be helpful for future guests.

My 6 year old loved the water slide! They have to have someone run it, so it was not always open, but they did have someone about 10a. It closes some time in the afternoon. The access to Legoland was great! So convenient, easy walk. The restaurant 7 mile was nice, food was good, but expensive. Parking was also expensive. Kids liked the pool and the fitness center. Main thing was the access to Legoland and the pool. Rooms were fine, a good size. We had a view of a driveway behind the property and a incline. Not amazing. A water filler would be nice.

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

Parking was easy Beautiful landscape Safe pool

The hotel is under construction which was not mentioned- the pool was out of order, the room smelled, the shower dripped all over the bathroom and the toilet seat was broken. Terrible.

The hotel was beautiful, and everyone we spoke with on staff was helpful and nice. Our experience was with housekeeping and the front desk. The property was quiet, yet conveniently located with a lovely view. Having a private entrance to Legoland was a neat plus. The fitness facility was adequate. They had a large fire pit that was pleasant in the evening and created spontaneous opportunity to interact with other guests. Everything was well-lit. The pool was large and pretty, although I’m not convinced it’s really heated to 82. The jacuzzi was very pleasant and large enough for several people. They had many lounge chairs and towels. The areas that could be improved are: 1) We didn’t have any issues with the elevator, but it sounds like it’s about to break. 2) The layout is confusing at first. When you get off the elevator at level 4, 4000s are to your right and 2000s are to your left. When you go inside toward the 2000s, you see another elevator that’s labeled as being level 3. 3) It appears that water was not taken into consideration when planning the hotel. It rained the day we arrived, but water was still pooled on our balcony days later. The faucet in the bathroom is so close to the basin that we regularly had to wipe water off the counter. The beautiful fountain in the courtyard isn’t big enough to account for splashing, so it’s wet all around it and has a caution sign next to it.

The pool was not heated and the spa was luke warm. We ordered glasses and a wine bottle opener and it took 1.5 hrs to receive it. Also the walls and ceiling are not very well insulated. We woken up at 6:30 am to stomping running and children screaming

We have a terrible stay: (1)A/C is broken and can't provided from the room, they didn't give earlier notice until we check-in (2)check-in agent didn't give us the breakfast ticket while our room included it. (3)breakfast ticket is only $20/per person not buffet, but no notice was given when booking or when the ticket is given. Average cost is $40/per person from their restaurant. (4)upstair walking is very noisy at 6am, the insulation between walls is bad. (5)no housekeeping was provided during the nights we stay. This is the worse experience we ever had for any hotels. They have problem in every aspect.

Great hotel! Very nice, clean and quiet

Lobby furniture was a little stained and dirty. It gets ised as waiting room for 7 mile restaurant so furniture is used alot. Other than that loved the pool, food, property. Easy to get around. Clean and landscape was manicured nice.

Loved how clean our room was. Easy parking and nice to walk to Legoland

We were Billed for this room twice!!! $1851 To Hotels.com $1945 to the Sheraton The property was FILTHY and the room accommodations and service was Awful

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

We picked this hotel since it was the closest to the address we had to do business with in CA.Very dirty rooms. They also had construction which was annoying. There was 2 glasses behind my door for 3 days and no body even cared to clean it up. Smell of weed and people talking load in middle of the night. No supervision at all. Not a good place for families.

Our stay was just overnight, but it was great getting an early check in promptly. We were able to enjoy the pool and amenities for much longer than we anticipated. The one complaint, I have is that our bathroom counter was cracked and appeared to be dirty where the granite/stone was broken. It was a large, solid crack. Other than that our room was nice and clean. The staff was very personal and pleasant. On site restaurant was good as well.

Clean facility, great service, great location

Clean rooms

Our room was nice and big and the beds were wonderfully comfortable. We weren't there for Legoland, but literally nothing else is within walking distance. If you do have a car, most things are ~10 minutes away, so with that in mind, the location isn't bad. However, it's clear at least parts of the property are in need of updating and maintenance, and that last touch of service that becomes a 4 star property just isn't there. 3.5 stars, not 4.

Loud air conditioning and bad sleep experience

Rooms alittle out dated some lights in room didn’t work

I paid for a corner room on top floor but was given a room with no view on the second floor

It’s a very lovely property. Lots of amenities and good pool area for children and lifts for handicapped to get into pool and spa. The only problem was lack of soundproofing between rooms. I was awakened at 12:30am by people coming into the next room. Excessive resort fee $25/day plus expensive room.

Staff friendly but our room ac wouldn’t turn on they told us they were booked for our stay so couldn’t change rooms luckily it wasn’t too hot during our stay and we can bug problems with them entering threw our patio

Receptionist was so friendly, attentive, and personable! Multiple bed suite room was nice and spacious, comfortable beds and clean bright restroom!

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

Is walkable to Legoland but hotel was a bit loud and rooms were fine.

The pool was not heated and the spa was luke warm. We ordered glasses and a wine bottle opener and it took 1.5 hrs to receive it. Also the walls and ceiling are not very well insulated. We woken up at 6:30 am to stomping running and children screaming

We went for memorial weekend The hotel was not well staffed when it came to restaurants

Well, I ordered some creamer packets and no one ever showed up then at 1 in the morning. The fire alarm keeps going off and I had to call two times just to get someone up there so we didn’t go to sleep till 3 AM and then the manager was supposed to call us and she lied and never called us. Her name is. Grace Butterfield.

Stay was great but the food service was very slow. Our breakfast order never came after waiting 1.5 hours

The Room was spacious and clean but the best part of my stay was the staff. The staff was amazing and I have to give kudos to Diego and Jay who was more than helpful and accommodating during my stay. Because of these two staff I would rate my stay not just a 5 but a 10! Thank you for your hospitality! And thanking the management team who hired them!

Very much enjoyed our stay at The Sheraton at Carlsbad. The facility was beautiful and very welcoming. Jonny at the front desk was friendly, helpful and did everything possible to ensure we had a great time. Would definitely stay here again.

Staff at check in was super friendly and helpful. Private entrance to Legoland was nice.

We charged six times for our stay. Once by Expedia and five more time by the Sheraton. Multiple charges ranging from 100 to 1000 all different amounts of charges and reversals. It was an absolute mess and left me with zero confidence in their management system. I’ve had to make multiple calls and struggle to get anyone on the phone from the resort.

Checking in was a nightmare. Our room keys didn’t work twice and we had to be moved to a different room. I did pre-check in at 11 but at 4 our room still wasn’t ready. Very poor customer service offering no one to help us and instead requiring me to lug all my luggage back to the front desk TWICE until they found us a new room with working door. Our room was clean which is a plus. The restaurant and poolside service was incredibly slow (waited close to an hour for our food and we dined 3 separate times). Staff was kind but service is definitely lacking. For the price I would stay elsewhere in the future.

Good stay. Generally good. Slow check in. Slightly slow w everything. Needs more staff and quicker service.

The Sheraton Carlsbad resort and spa did not disappoint. Everything was wonderful. The staff was amazing especially Taryn. She went above and beyond to make sure my family was happy. I will definitely book a stay here again my next time in Carlsbad.

Our room was nice and big and the beds were wonderfully comfortable. We weren't there for Legoland, but literally nothing else is within walking distance. If you do have a car, most things are ~10 minutes away, so with that in mind, the location isn't bad. However, it's clear at least parts of the property are in need of updating and maintenance, and that last touch of service that becomes a 4 star property just isn't there. 3.5 stars, not 4.

If you're in Carlsbad for Legoland and other attractions, this is the perfect spot. Super clean, luxury resort feel with big rooms. Most importantly, supportive and professional staff.

This was an easy walk to the private entrance to Legoland. You can either park near the path or they will shuttle you from the hotel entrance. Even if you walk from the hotel its only about 3 or 4 blocks to the park.

Nice hotel. Less than 2 miles away from Lego Land. Parking is pretty easy. Not sure about the weekend.

The way the hotel is displayed on yelp is far different than what it truly is. This is more of a family destination for Lego land. Was disappointed from how they sell you on the location when it’s far from the beach.

The proximity to many attractions.

Under construction no notice in advance. Staff did assist and do what they could to make it better. The location was perfect for legoland trip

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

Very nice property and walking distance from lego land

A great location. Walking distance from Legoland.

We went for memorial weekend The hotel was not well staffed when it came to restaurants

Everything was great! Only thing was the guy working in the take out area wasn’t very friendly Friday at about 5pm. Also not sure why you don’t take cash that’s an inconvenience.

the only available restaurant was constantly understaffed. Long waiting times for food after ordering at off-peak times

Stay was great but the food service was very slow. Our breakfast order never came after waiting 1.5 hours

Construction’s going on by the pool . 7 miles restaurant & Bar had good good& drinks & staff . Room was ok not the best!!! Close to shopping .

My 6 year old loved the water slide! They have to have someone run it, so it was not always open, but they did have someone about 10a. It closes some time in the afternoon. The access to Legoland was great! So convenient, easy walk. The restaurant 7 mile was nice, food was good, but expensive. Parking was also expensive. Kids liked the pool and the fitness center. Main thing was the access to Legoland and the pool. Rooms were fine, a good size. We had a view of a driveway behind the property and a incline. Not amazing. A water filler would be nice.

Local staycation, too crowded during summer break time tho. Dining and room services are just normal standard. Enjoyed the stay, only one night.

It was walking distance to Legoland. Had its own entrance. My 6 year old grandson enjoyed the pool and the slide. Only drawback is slide closed at 6. The room was spacious and clean. They did miss straighting up our room 2nd day. Breakfast was good, and having restaurant next to lobby was so convenient. And it didn’t feel overcrowded. Would definitely stay there again!!

Pool, dining and king suite fantastic for family.

Overall everything great- kitchen a little meh. Ordered two salmon kiddos entrees with rice. Both came with mash pots no rice. One salmon had so much salt on top it was not edible. I cut off the top half of salmon. Tried calling house keeping but first phone didn’t work. Second phone worked and kitchen happily sent some rice. Charcuterie board was delicious.