Somos Hotel Policies
1. Check In & Check Out
New arrivals can check in any time after 3 pm. If you arrive earlier, we have secure storage for bags until your room is ready and you are more than welcome to use all other facilities. Check out time is 11am and this is non negotiable, a $50 will be charged to all guests leaving the room anytime after that.
2. Room Allocation
If you'd like to change beds or swap with another guest you must request to reception staff first as this is often not possible and can cause our staff a lot of inconveniences.
3. Guest Behavior and Curfew
The comfort, safety and security of our guests is of paramount importance to us. Any guest who, in the opinion of our staff, compromises the comfort, safety or security of other guests, staff or local community will be requested to leave the hotel premises and will not be given a refund.
No parties, gatherings or music are allowed after 12 am.
4. In Room - Common space Policy
Drinking, smoking and eating are not allowed in the rooms. Eating and drinking is allowed in common spaces, we just ask that you do so as cleanly as possible. There is also a strong "BAGS IN LOCKERS" policy this is not only for cleanliness but also safety.
Every guest is expected to pick up after themselves. It is important to clean up the kitchen area after using it.
NO SMOKING inside the hotel. Under Costa Rican law, smoking is only allowed out on the street. The anti-smoking law requires all public places to be 100% smoke free.
5. No Drugs
The penalties attached to drug charges in Costa Rica are very severe. With this said we neither condone nor allow any form of drug use or possession.
6. Personal Property
Secure lockers are provided with every bed and are large enough to store all of your possessions. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. We accept no liability for the loss, theft or damage to guests property. Locks are provided in the room and keys will be given from reception. Clothing or personal items left at the premises will be kept for a fortnight then if not reclaimed or notified they will be donated to Charity.
7. Damage to Property
Guests are expected to reimburse Somos for any damage caused by inappropriate behavior during their stay.
White towels are provided by us but its use is limited to hotel premises. If they were to be stained or damaged in any way, a $10 fee will be charged for each body towel and $5 for each hand towel.
Beach towels are also provided by us. A $50 fee will be charged in case of loss or damages.
8. Liability
Except in relation to death or personal injury caused by Somos negligence, Somos's liability remains, at all times, limited to the value of the services booked. As a provider of accommodation, Somos places personal safety and wellbeing atop our list of concerns. However, Somos will not be in any way liable for any injury or incident caused by guest negligence, or situations we cannot control.
9. Security
All Somos guests must be over the age of 18. Somos guests are expected to wear the provided armbands which allow our staff to know that you are in fact a guest and that we have your contact details recorded.
Somos Hotel Policies
1. Check In & Check Out
New arrivals can check in any time after 3 pm. If you arrive earlier, we have secure storage for bags until your room is ready and you are more than welcome to use all other facilities. Check out time is 11am and this is non negotiable, a $50 will be charged to all guests leaving the room anytime after that.
2. Room Allocation
If you'd like to change beds or swap with another guest you must request to reception staff first as this is often not possible and can cause our staff a lot of inconveniences.
3. Guest Behavior and Curfew
The comfort, safety and security of our guests is of paramount importance to us. Any guest who, in the opinion of our staff, compromises the comfort, safety or security of other guests, staff or local community will be requested to leave the hotel premises and will not be given a refund.
No parties, gatherings or music are allowed after 12 am.
4. In Room - Common space Policy
Drinking, smoking and eating are not allowed in the rooms. Eating and drinking is allowed in common spaces, we just ask that you do so as cleanly as possible. There is also a strong "BAGS IN LOCKERS" policy this is not only for cleanliness but also safety.
Every guest is expected to pick up after themselves. It is important to clean up the kitchen area after using it.
NO SMOKING inside the hotel. Under Costa Rican law, smoking is only allowed out on the street. The anti-smoking law requires all public places to be 100% smoke free.
5. No Drugs
The penalties attached to drug charges in Costa Rica are very severe. With this said we neither condone nor allow any form of drug use or possession.
6. Personal Property
Secure lockers are provided with every bed and are large enough to store all of your possessions. It is the guest’s responsibility to ensure that their personal belongings are secure at all times. We accept no liability for the loss, theft or damage to guests property. Locks are provided in the room and keys will be given from reception. Clothing or personal items left at the premises will be kept for a fortnight then if not reclaimed or notified they will be donated to Charity.
7. Damage to Property
Guests are expected to reimburse Somos for any damage caused by inappropriate behavior during their stay.
White towels are provided by us but its use is limited to hotel premises. If they were to be stained or damaged in any way, a $10 fee will be charged for each body towel and $5 for each hand towel.
Beach towels are also provided by us. A $50 fee will be charged in case of loss or damages.
8. Liability
Except in relation to death or personal injury caused by Somos negligence, Somos's liability remains, at all times, limited to the value of the services booked. As a provider of accommodation, Somos places personal safety and wellbeing atop our list of concerns. However, Somos will not be in any way liable for any injury or incident caused by guest negligence, or situations we cannot control.
9. Security
All Somos guests must be over the age of 18. Somos guests are expected to wear the provided armbands which allow our staff to know that you are in fact a guest and that we have your contact details recorded.