Hotels.com says that check in starts at noon And goes until any time. My flight landed at 9 pm and I arrived at 10 pm and no staff was around. Another guest had to give me the cellphone number of the manager to come and check me in. Then I found out that they “thought I wasn’t coming” and gave my room away. I booked a triple room but was given a tiny room the size of a closet. Someone with no reservation took my room. The manager said we could switch the next day but then did not switch us. The bed in my closet room felt like a box spring. It was like sleeping on a wooden table. My arm was in serious pain because of that. The shared bathrooms are very tight and hard to maneuver in and one ran out of toilet paper while the other one had a toilet clogged with feces. You can hear other guests through the walls and it smells like smoke. People loiter outside at all hours of the night. I booked a 3 nights but I left after 2 and stayed elsewhere
Hotels.com says that check in starts at noon And goes until any time. My flight landed at 9 pm and I arrived at 10 pm and no staff was around. Another guest had to give me the cellphone number of the manager to come and check me in. Then I found out that they “thought I wasn’t coming” and gave my room away. I booked a triple room but was given a tiny room the size of a closet. Someone with no reservation took my room. The manager said we could switch the next day but then did not switch us. The bed in my closet room felt like a box spring. It was like sleeping on a wooden table. My arm was in serious pain because of that. The shared bathrooms are very tight and hard to maneuver in and one ran out of toilet paper while the other one had a toilet clogged with feces. You can hear other guests through the walls and it smells like smoke. People loiter outside at all hours of the night. I booked a 3 nights but I left after 2 and stayed elsewhere