Carriage House Hotel

Clean but very dated and old fashioned. Pool is not on the same site as the hotel but you can cross a very busy road to access the leisure facilities.

Very interesting set up and parking access to room extremely efficient

Nice spacious clean rooms; Nice pool and recreation area

The room was really clean and beautiful. The parking was plentiful and you can park right on the level of your room for easier access. The staff was extremely friendly and helpful. My particular housekeeper was subpar but My complaints were responded too immediately. Overall I would definitely stay again.

The room was really good, but the restaurant and bar and pool are a distance away from the accommodation. Breakfast isn't served and the concierge isn't available until 08.30

While the room appeared clean upon arrival, the fact that my 10 month old baby’s hands & feet were filthy black from crawling around proved us otherwise. That was rather disappointing. I specifically selected this hotel for the kid-friendly pool area. We arrived at 3:30pm, quickly unpacked, and changed to go swimming. Then after having to get directions to the pool from a random staff member, since it was not posted anywhere, and walking a good 1/2 mile to the pool area, we were told it was closing in two minutes (5pm). Pool hours were not provided at check-in & were not listed in the hotel binder in the room. The 5pm closing did not match the signs on the pool either. Nevertheless, we inquired about the opening time for the next day expecting to enjoy the amenities then. Much to our disappointment, we arrived to find that the water to the kid slide & splash area were turned off. We politely asked if it could be turned on & were told these amenities were not available after Labor Day. I spoke with the manager & was told there was nothing he could do since I booked through hotels.com. Apparently the pool hours & closure are posted on the hotel website/social media but is not communicated to its partnering booking agencies, as I could find no notice of this on hotels.com. So we were able to swim in the pool at our own risk but no other kid-friendly options as advertised. Should have booked a less expensive hotel with a pool and could have swam until 10pm.

The hotel was very nice but the amenities where quite a walk away

Very clean and spacious rooms, comfortable bed and plenty of towels. Parking was off the street and in a 3 story secure garage. No worries about the chronic car break-ins the town is famous for. The room smelled a bit musty when i first arrived, not too bad but didnt notice it after a few minutes. Housekeeping was a let down. The coffee station in the room was not replenished during my stay. One day the fresh towels were left on a table near the front door and not put in the bathroom. The used towels were not collected either so i guess the housekeeper was in a rush. Walking to restaurants and to the park was easy, the fitness center and the pool were well managed. Overall the Carriage House is the ONLY hotel i will use in Lafayette. Its a few more dollars but the safety and peace of mind is well worth it.

The property is clean and pretty. However, the website advetises a pool and lazy river which unfortunately closes at 5 pm Friday- Sunday??!! Also the City Club which is supposed to be part of the amenities is not open on week-ends. These were 2 of the main reasons that we chose this property. The website should indicate that these amenities are not available on these days. The property cost more than our other options but we chose the property for the amenities.

The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.

What I like about the hotel is the cleanliness.

The room was really clean and beautiful. The parking was plentiful and you can park right on the level of your room for easier access. The staff was extremely friendly and helpful. My particular housekeeper was subpar but My complaints were responded too immediately. Overall I would definitely stay again.

The room had a very musty smell and in general it seems there are some on going maintenance issues.

While the room appeared clean upon arrival, the fact that my 10 month old baby’s hands & feet were filthy black from crawling around proved us otherwise. That was rather disappointing. I specifically selected this hotel for the kid-friendly pool area. We arrived at 3:30pm, quickly unpacked, and changed to go swimming. Then after having to get directions to the pool from a random staff member, since it was not posted anywhere, and walking a good 1/2 mile to the pool area, we were told it was closing in two minutes (5pm). Pool hours were not provided at check-in & were not listed in the hotel binder in the room. The 5pm closing did not match the signs on the pool either. Nevertheless, we inquired about the opening time for the next day expecting to enjoy the amenities then. Much to our disappointment, we arrived to find that the water to the kid slide & splash area were turned off. We politely asked if it could be turned on & were told these amenities were not available after Labor Day. I spoke with the manager & was told there was nothing he could do since I booked through hotels.com. Apparently the pool hours & closure are posted on the hotel website/social media but is not communicated to its partnering booking agencies, as I could find no notice of this on hotels.com. So we were able to swim in the pool at our own risk but no other kid-friendly options as advertised. Should have booked a less expensive hotel with a pool and could have swam until 10pm.

Every room I’ve stayed in at this hotel has had a musty smell that is very noticeable as did this one. Cleanliness was not great and front desk experience is different—especially depending on the day.

Found a wine glass with lipstick.

We stayed there for two nights, and our room was not clean. We had to call down to the front desk to get fresh linens delivered. Upon checking out I told the girl about our experience and she shrugged her shoulders and said sorry. Several cheaper hotel rooms in the area. They provide much better service. Disappointing.

We like that it is walkable to the River Ranch shops. The room that we had was very disappointing. The shower head and the tiles were full of black mold. The blowdryer was melted which is a safety and fire hazard. Out sofa had holes in it and the make up mirror did not work. We have styaed at this property before and it was very nice. Maybe it was just a bad room and isolated incident.

The property wasn't bad. However, the room was not cleaned before my arrival, amenities were not many, and finding the room was not easy during after hours check in. Over all, the experience was not terrible.

Well kept and clean

Clean but very dated and old fashioned. Pool is not on the same site as the hotel but you can cross a very busy road to access the leisure facilities.

Beautiful, two bedroom, separate kitchen, dining, and living room even a little balcony to go out on loved it

Very nice room. Bed sheet did not fit properly, sheet kept coming undone. Mattress was too firm.

You can hear everything happening in the hallways and other rooms. Confusing to find check-in area and parking. Housekeeping was extremely loud in the hallways in the morning. Comfy bed and blankets!

This hotel is lovely. It’s a nice spot nestled in the heart of Lafayette. The decor & building was lovely! Triple crown molding which is rare in a hotel. 12 foot ceilings with great furniture throughout. The bed was even amazing. Very quiet & peaceful. My husband & I had a very romantic stay. Everyone at the hotel was lovely. We had zero issues with anything at the hotel. Only thing is the walls are very thin. Our room was directly across from the entrance to the Parking garage. The door slammed really loudly. Next time we will request a room away from the entrance. There was a wedding happening the night we stayed. They were having a great time but we were able to hear most of their party. I brought my noise cancelling earbuds so I was able to sleep. When checking out the front desk let us know security did ask them to quiet down & they obliged. Overall it’s my new fave spot to stay in Lafayette & will most certainly be back!

The room we had was very nice. A large suite with two bedrooms. The only issue we had was we felt like it took a long time for it to heat up.

Nice room. Newly remodeled

A nice, clean hotel in a good area. Feels more like an Aparthotel than a regular hotel. Finding reception is a bit complicated and you have to enter the rooms through the parking garage, which was a bit strange. The rooms were spacious and suite-like with a small kitchen and large bathroom. The blinds in the bedroom were shutters, so there was no way to keep the nighttime lights or sunshine in the morning out unfortunately. I would stay here again since it’s a walkable and quiet area and the staff was very nice.

The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.

Everything was wonderful, but I did find the furniture dated, and the kitchen ill equipped. I definitely did not need the kitchen on my trip and the furniture was quite comfortable. I’d love to schedule a return trip when the need arises!

Check in was easy, staff super accommodating and helpful. Nice comfortable stay

Wonderful help at the front desk. Our room was beautiful! Updated and very comfortable We will definitely be staying here again.

Called us after booking and did not have a room for us. Had to book somewhere else.

Broken doorbell, badly stained carpets, thermostat didn’t work. Cabinets coming unlamanated, bedding torn and full of holes. Icemaker didn’t work, blinds broken and missing, master tv didn’t work, 2nd bedroom tv very pixelated. Called concierge twice got voice mail promising a call back that never came. There is no way the room we had was a 4 diamond property room!! Very overpriced!!!!

The property is very well-kept and nice looking. At check in we had to wait on the Front Desk employee to finish what she was doing on her cellphone to get checked in. The property is very spread out and she did not offer to tell us where to go. She was annoyed that we had to ask for directions to get to our room. The next morning at 8am there was a loud knocking at the door as the housekeeper was trying to enter our room. I jumped up out of bed and told her we were still in the room. 9am again, loud knocking at the door as the housekeeper was attempting to enter the room. 10am once again there was ANOTHER loud knock at the door as housekeeping was attempting to enter the room. FOR A THIRD TIME I told her we were still in the room and she asked how much longer we would be? My wife and I have 3 young children who normally wake up early so we were really looking forward to the opportunity to sleep in on our trip. NOPE! We were not only woken up multiple times but had nothing done about it when I called the front desk to ask if that was normally how they push guests out of their rooms on their check out date. Why am I paying a premium price for a room at a "Diamond rated" hotel for this type of treatment? We come to Lafayette VERY often and have stayed at a cheaper hotels and had better service from the staff. I am VERY disappointed in how this luxury boutique hotel treats their guests. Front desk at check out did not care and simply said "sorry about that" when I talked to her.

While the room appeared clean upon arrival, the fact that my 10 month old baby’s hands & feet were filthy black from crawling around proved us otherwise. That was rather disappointing. I specifically selected this hotel for the kid-friendly pool area. We arrived at 3:30pm, quickly unpacked, and changed to go swimming. Then after having to get directions to the pool from a random staff member, since it was not posted anywhere, and walking a good 1/2 mile to the pool area, we were told it was closing in two minutes (5pm). Pool hours were not provided at check-in & were not listed in the hotel binder in the room. The 5pm closing did not match the signs on the pool either. Nevertheless, we inquired about the opening time for the next day expecting to enjoy the amenities then. Much to our disappointment, we arrived to find that the water to the kid slide & splash area were turned off. We politely asked if it could be turned on & were told these amenities were not available after Labor Day. I spoke with the manager & was told there was nothing he could do since I booked through hotels.com. Apparently the pool hours & closure are posted on the hotel website/social media but is not communicated to its partnering booking agencies, as I could find no notice of this on hotels.com. So we were able to swim in the pool at our own risk but no other kid-friendly options as advertised. Should have booked a less expensive hotel with a pool and could have swam until 10pm.

Poor room service. Bed not made in 4 days. Had to ask for clean towels. Bathroom sink didn’t drain. Dirty room.

Ordered items never received it had to go to the front desk before I left to ensure I wasn’t charged for the items I ordered at room service

I feel completely safe and I know this area. Staff are wonderful and rooms are clean and nicely maintained

The check in process was complicated- the front desk is located in a different building than the guest suites, and it wasn't made very clear to us how to get from one place to the other. There was no information provided on how to access the walkway to the River Club pool. I expect with a property that spans multiple buildings, there would be adequate directions given, signage posted, etc. but that was not the case here. Also, the WiFi in our room did not work at all- we used the password provided to access the network and no devices could stay connected due to such a poor connection. It took me 5 tries to reach someone at the front desk re: these issues, even though I was calling during their stated business hours. I expect more from a hotel that touts itself as "luxury" as I've had much better service at lower star properties.

This hotel is lovely. It’s a nice spot nestled in the heart of Lafayette. The decor & building was lovely! Triple crown molding which is rare in a hotel. 12 foot ceilings with great furniture throughout. The bed was even amazing. Very quiet & peaceful. My husband & I had a very romantic stay. Everyone at the hotel was lovely. We had zero issues with anything at the hotel. Only thing is the walls are very thin. Our room was directly across from the entrance to the Parking garage. The door slammed really loudly. Next time we will request a room away from the entrance. There was a wedding happening the night we stayed. They were having a great time but we were able to hear most of their party. I brought my noise cancelling earbuds so I was able to sleep. When checking out the front desk let us know security did ask them to quiet down & they obliged. Overall it’s my new fave spot to stay in Lafayette & will most certainly be back!

Always great to stay there. It’s in a very nice location

Clean , lots to do around the area

Loved the area and the room

A nice, clean hotel in a good area. Feels more like an Aparthotel than a regular hotel. Finding reception is a bit complicated and you have to enter the rooms through the parking garage, which was a bit strange. The rooms were spacious and suite-like with a small kitchen and large bathroom. The blinds in the bedroom were shutters, so there was no way to keep the nighttime lights or sunshine in the morning out unfortunately. I would stay here again since it’s a walkable and quiet area and the staff was very nice.

Excellent hotel in the heart of River Ranch.

Very clean and spacious rooms, comfortable bed and plenty of towels. Parking was off the street and in a 3 story secure garage. No worries about the chronic car break-ins the town is famous for. The room smelled a bit musty when i first arrived, not too bad but didnt notice it after a few minutes. Housekeeping was a let down. The coffee station in the room was not replenished during my stay. One day the fresh towels were left on a table near the front door and not put in the bathroom. The used towels were not collected either so i guess the housekeeper was in a rush. Walking to restaurants and to the park was easy, the fitness center and the pool were well managed. Overall the Carriage House is the ONLY hotel i will use in Lafayette. Its a few more dollars but the safety and peace of mind is well worth it.

Great location

This was a really nice stay. More like a community rather than just a hotel.

Wonderful stay with plenty of amenities, walking distance!

The room was really good, but the restaurant and bar and pool are a distance away from the accommodation. Breakfast isn't served and the concierge isn't available until 08.30

Poor room service. Bed not made in 4 days. Had to ask for clean towels. Bathroom sink didn’t drain. Dirty room.

Ordered items never received it had to go to the front desk before I left to ensure I wasn’t charged for the items I ordered at room service