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Aspen Grand Hotel Houston

From

US$ 71

/ noite

Aspen Grand Hotel Houston - Quarto

Aspen Grand Hotel Houston - Quarto

Aspen Grand Hotel Houston - Quarto

Aspen Grand Hotel Houston - Quarto

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From

US$ 71

/ noite

Sobre esta propriedade

Aproveite as instalações recreativas, como uma piscina externa e uma academia. Este hotel oferece Wi-Fi de cortesia, salão de banquetes e máquina automática de vendas.

Estacionamento
Piscina
Quartos de não fumantes
Centro de negócios
Serviço de quarto
Lavagem a seco

Localização

2205 Barker Oaks Drive, George Bush Park/Eldridge, Houston, Texas, Estados Unidos

Westheimer Road (0.5 milhas)

West Oaks Mall (1 milhas)

Millie Bush Bark Park (2.2 milhas)

RAC Conference Center (3.6 milhas)

Topgolf Houston - Katy (3.9 milhas)

West Houston Medical Center (4.1 milhas)

Mais informações sobre a localização

Opções de quarto

1

Quarto básico, 1 quarto

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Quarto básico

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Quarto standard

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Suíte estúdio luxo

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Suíte estúdio superior

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 5

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Quarto empresarial

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 3

Ar condicionado

Wi-Fi (gratuito)

Geladeira

Avaliações dos hóspedes sobre Aspen Grand Hotel Houston

8.2

Muito bom

Com base em 693 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

As avaliações do Aspen Grand Hotel Houston são mistas, com vários hóspedes elogiando o atendimento amigável no check-in, a tranquilidade e as camas confortáveis, enquanto muitos relatam problemas significativos de limpeza e instalações antigas e mal conservadas que afetam o conforto e a confiança durante a estadia.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

As avaliações do Aspen Grand Hotel Houston são mistas, com vários hóspedes elogiando o atendimento amigável no check-in, a tranquilidade e as camas confortáveis, enquanto muitos relatam problemas significativos de limpeza e instalações antigas e mal conservadas que afetam o conforto e a confiança durante a estadia.

Reclamações recorrentes citam roupas de cama manchadas, cheiro de mofo, pragas e serviço de quarto inconsistente. Vários hóspedes notam comodidades quebradas ou desatualizadas, como ar condicionado, TVs, encanamento, máquinas de gelo, portas e elevadores, além de uma piscina suja ou inutilizável. O serviço varia desde interações gentis na recepção até relatos de gerência rude ou insensível, check-in lento, disputas de cobrança e um café da manhã que varia de satisfatório a mal abastecido com café morno. Espere uma estadia econômica com padrões variáveis em uma área que alguns acham conveniente, mas outros descrevem como desconfortável.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

Problemas comuns incluem uma piscina suja ou fechada, máquinas de gelo inoperantes, elevadores lentos ou barulhentos e portas ou leitores de cartão quebrados. O estacionamento pode ser limitado ou parecer inseguro devido à atividade no estacionamento e em uma boate próxima.

Avaliações dos hóspedes relacionadas

4

Emma

29 de jul. de 2025

·

Hospedou-se por 2 noites

This place looks like it had recently changed ownership. No signage on the building and looked quite rundown. The room was clean. The pool was unable to be used though. We were told we could swim in there if we wanted to, but maybe shouldn’t because of the algae. Just average all round.

This place looks like it had recently changed ownership. No signage on the building and looked quite rundown. The room was clean. The pool was unable to be used though. We were told we could swim in there if we wanted to, but maybe shouldn’t because of the algae. Just average all round.

6

Misty

14 de mar. de 2025

·

Hospedou-se por 2 noites

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

4

Bridgette

9 de jun. de 2024

·

Hospedou-se por 2 noites

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

2

Roel

10 de jun. de 2024

·

Hospedou-se por 2 noites

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

4

Willie

3 de mar. de 2024

·

Hospedou-se por 1 noite

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

4

Brian

17 de jun. de 2024

·

Hospedou-se por 1 noite

Property needs to be cleaner and updated. Several things broken- ice machine, card reader on door, pancake machine

Property needs to be cleaner and updated. Several things broken- ice machine, card reader on door, pancake machine

10

Rene

1 de fev. de 2025

·

Hospedou-se por 2 noites

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

2

Kevin

28 de jun. de 2024

·

Hospedou-se por 1 noite

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

4

Segun

25 de jul. de 2023

·

Hospedou-se por 5 noites

My children room was changed 3times. 1st Room assigned not clean, 2nd room toilet not flushing and sink not flushing. The elevator was making a terrible loud noise, nobody cared. Bug in the room. Bed linen not changed for the entire stay. Breakfast food finished before the scheduled time. Very terrible. Staffs don’t understand English at all.

My children room was changed 3times. 1st Room assigned not clean, 2nd room toilet not flushing and sink not flushing. The elevator was making a terrible loud noise, nobody cared. Bug in the room. Bed linen not changed for the entire stay. Breakfast food finished before the scheduled time. Very terrible. Staffs don’t understand English at all.

2

Angie

12 de jul. de 2024

·

Hospedou-se por 2 noites

They sold us a room for 2 nights after the hurricane hit. We were displaced. We booked it 2 full days in advance. They scalped us with 3 x what they normally charge and we showed up to find out they never had power since early Monday morning. Never called or told us anything. By that time there was no way to find another room anywhere. Horrible

They sold us a room for 2 nights after the hurricane hit. We were displaced. We booked it 2 full days in advance. They scalped us with 3 x what they normally charge and we showed up to find out they never had power since early Monday morning. Never called or told us anything. By that time there was no way to find another room anywhere. Horrible

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Muitos hóspedes relatam roupas de cama e toalhas sujas ou manchadas, cheiro de mofo, pragas e banheiros que precisam de uma limpeza mais profunda. Alguns acharam os quartos limpos, mas o serviço de quarto é inconsistente e às vezes é ignorado.

Avaliações dos hóspedes relacionadas

6

Tamika

30 de nov. de 2024

·

Hospedou-se por 1 noite

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

2

David

29 de nov. de 2025

·

Hospedou-se por 2 noites

Room was filthy, bedding had numerous bodily fluid stains. Requested new bedding, told there was no bed that wasn’t stained similarly. Want a refund, checked out day early due to filthy bedding. Please respond

Room was filthy, bedding had numerous bodily fluid stains. Requested new bedding, told there was no bed that wasn’t stained similarly. Want a refund, checked out day early due to filthy bedding. Please respond

2

Ye Ran

30 de ago. de 2024

·

Hospedou-se por 3 noites

I had reserved 5 rooms from this hotel and it was a nightmare. One of the rooms, when we walked in, there was someone in the room. The other room had ants on the bed. The other room had BLACK MOLD growing under their desk. This was by far the most terrifying hotel for us to stay in. Please save your money and go elsewhere. This place is NOT safe and should have someone come in for a health inspection especially after seeing black mold growing on their walls.

I had reserved 5 rooms from this hotel and it was a nightmare. One of the rooms, when we walked in, there was someone in the room. The other room had ants on the bed. The other room had BLACK MOLD growing under their desk. This was by far the most terrifying hotel for us to stay in. Please save your money and go elsewhere. This place is NOT safe and should have someone come in for a health inspection especially after seeing black mold growing on their walls.

4

Ruben

10 de jun. de 2024

·

Hospedou-se por 2 noites

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

6

Misty

14 de mar. de 2025

·

Hospedou-se por 2 noites

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

2

Deborah

30 de nov. de 2024

·

Hospedou-se por 1 noite

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

2

Conley

18 de mar. de 2025

·

Hospedou-se por 2 noites

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

2

Eric

27 de ago. de 2024

·

Hospedou-se por 2 noites

Worst hotel I have ever stayed at. Blood on sheets, bugs in the rooms. Breakfast was horrible.

Worst hotel I have ever stayed at. Blood on sheets, bugs in the rooms. Breakfast was horrible.

2

Natalie

2 de out. de 2023

·

Hospedou-se por 1 noite

Toilet ran all night, loud AC, worst holiday inn I ever stayed at, doors do not close properly so from 6am & on you hear doors slamming. No sleep. Towels dingy looking. Will never stay here again.

Toilet ran all night, loud AC, worst holiday inn I ever stayed at, doors do not close properly so from 6am & on you hear doors slamming. No sleep. Towels dingy looking. Will never stay here again.

2

Tomas

8 de set. de 2023

·

Hospedou-se por 1 noite

Horrible cleaning

Horrible cleaning

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

As camas são frequentemente descritas como confortáveis, mas os quartos parecem desatualizados com problemas de manutenção, como ar condicionado e TVs com mau funcionamento, iluminação precária e pouca proteção contra a luz solar com cortinas finas. Alguns hóspedes relatam ruído das portas e corredores.

Avaliações dos hóspedes relacionadas

6

Tamika

30 de nov. de 2024

·

Hospedou-se por 1 noite

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

8

Wanda

18 de ago. de 2025

·

Hospedou-se por 1 noite

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

6

John

7 de set. de 2024

·

Hospedou-se por 1 noite

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

6

Misty

14 de mar. de 2025

·

Hospedou-se por 2 noites

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

6

Alonzo

15 de nov. de 2025

·

Hospedou-se por 4 noites

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

2

Kevin

28 de jun. de 2024

·

Hospedou-se por 1 noite

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

6

SHILONDA

21 de jan. de 2024

·

Hospedou-se por 1 noite

Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.

Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.

2

Business

2 de nov. de 2023

·

Hospedou-se por 1 noite

First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.

First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.

6

Robert

14 de out. de 2024

·

Hospedou-se por 1 noite

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

4

Nyja

6 de mar. de 2024

·

Hospedou-se por 2 noites

Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav

Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

Os relatos variam desde funcionários da recepção amigáveis e prestativos e check-ins tranquilos até gerência rude ou insensível, longas esperas e má resolução de problemas. Vários hóspedes mencionam disputas de cobrança ou encargos não autorizados e overbooking ou erros na atribuição de quartos.

Avaliações dos hóspedes relacionadas

2

Cesar

19 de mai. de 2024

·

Hospedou-se por 1 noite

They cancelled my stay due to overbooking

They cancelled my stay due to overbooking

6

Christopher

6 de mai. de 2025

·

Hospedou-se por 4 noites

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

2

Saxon

6 de out. de 2024

·

Hospedou-se por 1 noite

We showed up at 2:45 and waited over 10 mins and no one came to the front desk. When we came back at 3:30 the nice lady at the desk helped us. However the room was not ready. As she was trying to help us she was yelling back and forth with the cleaning crew on the second floor. When we got into a room it was dirty. I went to call the front desk and the phone didn’t work. No dial tone nothing and was sticky with black stuff on it. We had to get the pillows changed due to them having make up stains and mystery strains on them,the microwave did not work, the bathroom was not swept, the mirror was not cleaned,there was something gooey on the counter top of the bathroom. The remote did not have a cover on the batteries so they kept popping out. There was a gross stain on the side of the bed, a gross smudge of something blood like on the wall. The office chair was peeling apart so bad it cut the back of my leg. I have pictures for all this.

We showed up at 2:45 and waited over 10 mins and no one came to the front desk. When we came back at 3:30 the nice lady at the desk helped us. However the room was not ready. As she was trying to help us she was yelling back and forth with the cleaning crew on the second floor. When we got into a room it was dirty. I went to call the front desk and the phone didn’t work. No dial tone nothing and was sticky with black stuff on it. We had to get the pillows changed due to them having make up stains and mystery strains on them,the microwave did not work, the bathroom was not swept, the mirror was not cleaned,there was something gooey on the counter top of the bathroom. The remote did not have a cover on the batteries so they kept popping out. There was a gross stain on the side of the bed, a gross smudge of something blood like on the wall. The office chair was peeling apart so bad it cut the back of my leg. I have pictures for all this.

6

Tina

23 de nov. de 2023

·

Hospedou-se por 2 noites

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.

2

Miss

25 de mai. de 2024

·

Hospedou-se por 1 noite

This was the worst experience ever . The hotel staff are very unorganized and rude . I was charged way more than expected and have still not recvd a refund .

This was the worst experience ever . The hotel staff are very unorganized and rude . I was charged way more than expected and have still not recvd a refund .

2

Destiny

24 de mar. de 2025

·

Hospedou-se por 3 noites

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

2

DeAndra

14 de jan. de 2024

·

Hospedou-se por 1 noite

Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.

Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.

8

Brenda

25 de set. de 2024

·

Hospedou-se por 2 noites

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

10

ROSETTA

5 de jan. de 2025

·

Hospedou-se por 1 noite

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

10

ANTONIO M.

31 de jul. de 2025

·

Hospedou-se por 2 noites

Excellent service at checking in.

Excellent service at checking in.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Alguns hóspedes acham a localização conveniente para empresas próximas, enquanto outros a descrevem como escondida ou suspeita, com atividades de moradores de rua e preocupações com o estacionamento; ter um carro ajuda.

Avaliações dos hóspedes relacionadas

6

Christopher

6 de mai. de 2025

·

Hospedou-se por 4 noites

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

2

patrick

14 de dez. de 2024

·

Hospedou-se por 1 noite

I didnt like the area at all.

I didnt like the area at all.

4

Bridgette

9 de jun. de 2024

·

Hospedou-se por 2 noites

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

2

Roel

10 de jun. de 2024

·

Hospedou-se por 2 noites

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

8

Katrina

7 de jan. de 2024

·

Hospedou-se por 1 noite

Property is in a busy area near several businesses.

Property is in a busy area near several businesses.

2

Karen

2 de mar. de 2025

·

Hospedou-se por 2 noites

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

4

Willie

3 de mar. de 2024

·

Hospedou-se por 1 noite

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

2

Kevin

28 de jun. de 2024

·

Hospedou-se por 1 noite

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

10

Karren

18 de nov. de 2023

·

Hospedou-se por 2 noites

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

8

Ester

8 de mar. de 2025

·

Hospedou-se por 1 noite

Convenient to the facility I went to.

Convenient to the facility I went to.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O feedback sobre o café da manhã é misto: alguns o elogiam como bom e com variedade, enquanto muitos o acham limitado ou mal conservado, com itens não repostos e café morno ou aguado; a ausência de café descafeinado foi notada.

Avaliações dos hóspedes relacionadas

6

Kyle

14 de jan. de 2024

·

Hospedou-se por 1 noite

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

10

Jonathan rafael

30 de ago. de 2023

·

Hospedou-se por 2 noites

Good breakfast

Good breakfast

6

Joan

8 de out. de 2023

·

Hospedou-se por 2 noites

I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.

I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.

10

Karren

14 de nov. de 2023

·

Hospedou-se por 1 noite

This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel

This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel

10

Richard

15 de jun. de 2025

·

Hospedou-se por 1 noite

Nice breakfast too

Nice breakfast too

6

Alonzo

15 de nov. de 2025

·

Hospedou-se por 4 noites

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

6

Joan

8 de out. de 2023

·

Hospedou-se por 1 noite

I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality

I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality

10

Karren

18 de nov. de 2023

·

Hospedou-se por 2 noites

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

6

Robert

14 de out. de 2024

·

Hospedou-se por 1 noite

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

6

Van

29 de jan. de 2024

·

Hospedou-se por 5 noites

We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time

We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

6

Sandra

18 de ago. de 2026

·

Hospedou-se por 3 noites

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

2

Angie

26 de mai. de 2026

·

Hospedou-se por 1 noite

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

4

Hany

3 de mai. de 2026

·

Hospedou-se por 1 noite

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

10

Antonio

23 de abr. de 2026

·

Hospedou-se por 4 noites

The respect and the clean room

The respect and the clean room

2

Nathan

22 de abr. de 2026

·

Hospedou-se por 1 noite

Did not stay

Did not stay

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 00:00

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

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Preços para próximas datas

setembro 2026

outubro 2026

Mais barato

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Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.