Name: Xoza Hotel Urban Escape
Address: Av. José López Portillo, Cancun, Quintana Roo, Mexico, Cancun, Quintana Roo, Mexico
Rating: 8.35

Guest reviews

8.3

Very good

Based on 15 verified reviews

What guests think

AI-generated summary based on recent guest reviews

At Xoza Hotel Urban Escape, reviews highlight a new, minimalist property that feels clean and comfortable, with friendly staff and basic amenities, though recurring comments mention limited breakfast variety and occasional issues with water supply or hot water.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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10

Jizel Marie

14 Oct 2025

·

Stayed 2 nights

Easy to deal with and minimalist 😍

4

Jordan Keith

21 Aug 2025

·

Stayed 3 nights

Hotel staff was excellent. Property was brand new and clean. The free breakfast is cold ham and sliced bread. Cheap, fake orange juice. The Gym was nice but no AC. Very bad and inconvenient location. Very limited dining in the area and nk where to eat inside with AC. Broken waterlines inside the walls.....new construction. No towels in the pool..No paper towels to dry hands in public restrooms. Lobby is extremely hot and not properly climate controlled. No ventilation fan in bathroom.

10

Virginia

5 Jul 2025

·

Stayed 2 nights

It’s a very new property and didn’t have all the amenities ready.

10

Dmitrijs

18 Jun 2025

·

Stayed 6 nights

Beautiful place to stay.

6

Sebastiano

28 Apr 2025

·

Stayed 1 night

They offered no toiletries and not hot water in the shower. Very simple. I wouldn't go again.

Av. José López Portillo, Cancun, Quintana Roo, Mexico

Location

With a stay at Xoza Hotel Urban Escape, you'll be centrally located in Cancun, a 5-minute drive from Ultramar Ferry Puerto Juárez and 5 minutes from Plaza Las Americas. This hotel is 9.9 mi (15.9 km) from La Isla Shopping Mall and 14.5 mi (23.3 km) from Moon Palace Golf Club.

Mercado 28(0.7 Miles)

La Sagrada Familia Parish(0.9 Miles)

Xbalamqué Theater(0.9 Miles)

Mercado 23(1 Miles)

Plaza 28(1 Miles)

Extreme Adventure(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

FAQs

Yes, free self-parking is available on-site.

A complimentary continental breakfast is served daily from 7:30 AM to 11:00 AM.

No pets and no service animals are allowed at this property.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request.

The property features elevators and step-free entrances, making it accessible for guests with disabilities.

The property is centrally located in Cancun, within a 5-minute drive of Cancun Mall and Ultramar Ferry Puerto Juárez, 6.1 mi (9.8 km) from Langosta Beach, and 9.9 mi (15.9 km) from La Isla Shopping Mall.

Yes, there is an indoor swimming pool available for guests.

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Xoza Hotel Urban Escape

Amenities

Property description

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