Hiltip Hotel

Hotel allows large party in the pool area starting 10:30 pm on a Sunday. No quiet hours. Good luck. Also front desk told me the renovations by the owner were done cheapest as possible and probably not up to code. They'll be fixing it soon so that means more noise and inconvenience.

This Hotel was complete bait and switch. Pictures made it look nice, in reality it was far from nice. Pool and Jacuzzi was literally green, no hot water, property was dirty and run down. No basic cable and not even a comforter in the room for the bed. We had what looked to be a weird nursing blanket. This hotel should be shut down and put out of its misery.

Walking into the hotel wasn’t bad. I was greeted right away. Clean lobby. Receptionist was very nice and we had some random conversations, which I enjoyed as I had just driven by myself for the last 5 hours. She explained how to get to my room (the hotel is spread out pretty far so she recommended I drive and park in the back gated area). First thing, the gate should open with a room key. Instead, you have to press the call button and wait for someone to answer (took longer than expected) and that’s to get in or out. Arrived to my room. It was well over 100 degrees in my room, while outside was in the 80s with light rain. The window doesn’t open so I turned on the AC. Turned it down as cold as it would go and left to grab some food, in hopes it would have cooled down by the time I returned. Boy was I wrong, 2.5 hours later and it’s still around 95! Finally cooled down around 9pm, 6 hours after arriving. Attempted to take a shower. There was ice cold or cold water. No warm or hot. I struggled to take a cold shower to wash away the day Attempted to watch TV while I relaxed, but that wasn’t going to be possible. The TV doesn’t work! There’s no antenna or cable. It’s not a smart TV so I couldn’t watch any apps (Netflix, Hulu). Was going to hit the gym for a little bit but guess what, there is no gym, just a “room” under construction. Needless to say, I would not stay here again. Outdated and uncomfortable.

La alberca muy bien cuidada vimos que la limpiaron en la tarde y en la mañana

Very convenient location, found lots of things to do close by. The cafe and lounge were amazing. The front desk staff were very helpful and informative regarding things to do in Bakersfield. The pool and hot tub (although the hot tub could have been warmer) were like being in a tropical setting! Loved our stay, would definitely come back.

Clean room. Safety gated parking with a very large area for cars, trucks and campers. Very kind check in and out ladies.

The lady at the front desk was awesome. Overall the hotel is pretty sketchy. At first I was put in the back of the back of the hotel and there was no one anywhere. The pool/spa area was completely dark so no way to use it at night. The TV did not work at all. You can’t get out the gate without someone opening it for you. Not a place for women who are traveling alone. But the front desk lady was really nice, helped me move rooms, and the only reason I stayed the night.

This place completely surprised me. Super affordable, super clean, well-maintained, large clean pool and relaxing jacuzzi within a beautiful setting that they've created, with delicious food at the restaurant on property. I will definitely stay here again as a stopover when traveling in the area. They've made it like a little oasis in hot and dry Bakersfield. Lots of attention to detail really shows they take care of the place.

The gate in and out was not working, the blankets were barely a sheet and a thin blanket and the staff was nice but seemed like they had a lot to handle between duties and things not working

THE POOL!!!

The room was clean, bedbug-free, and spacious. The staff, especially Sadie at the Front Counter, were wonderful. There were some issues in the room but Sadie took care of it all. One of our travel team got ill and a member of the housekeeping team took care of the person in a kind and respectful manner (NOT part of her job, but still did it). We were VERY happy with our stay!

Hotel located in not so nice part of town. It has gated parking. Its a huge hotel was empty. We got a room that had bathroom recently renovated. Everything was working but one could the reno job was poor quality. The hotel has major pest control issue. We found bugs in the room ( closet ) and walking around ( spiders, cockroaches on hallways) and worst - my son got bitten by bedbugs. He was complaining of itching and got swollen, later on we found bedbug.

Everything was clean, no any noise, and the staff very good

Room was very outdated. Toilet was not even solid into floor. Room and bathroom could have been much cleaner. TV didn’t work.

Mouse was found dead in my shower.

The floor was dirty the property was very unclean and under-maintenance. Would never go again

not a good hotel ther was bugs and very old

The room was very clean and comfortable

Worst hotel I have ever been in. Cockroaches and bed bugs. NOTHING LIKE THE PICTURES. Insider staff information told me it is because this new hotel took over a previous chain hotel and kept the pictures and reputation. Skin started itching within 10 minutes and was out and across the street at another hotel within 30 minutes. Currently fighting for a refund. Misleading presentation on Expedia, feel scammed.

Room carpet was not vacuumed. Debris all over carpet, including a bottle cap. Towel shelf/rack was rusty and chrome flaking off onto showe towels! Windows were filthy, could barely see through them. Random dirty, old couches crowded in entry way of my particular bldg. Signs at front counter promote room service from attached cafe, and stated no outside food, then told there was no longer room service. Attached restaurant/cafe gave me plastic utensils to eat meal with, while waitress sprayed glass cleaner all around me to clean tables right next to me while I was EATING! I was the only patron there, well after the breakfast rush so there was no reason to be doing that right next to me while my food was on the table. Ammonia mist all over my table and most likely in my food and drink. The koi pond was nice and staff were very friendly. The courtyard and pool area looked nice. Of course the lobby was the nicest and cleanist.

Room was spotless, having an attached restaurant was convenient, hotel location and setup with the security gate for parking and areas to walk around with great views are a plus, friendly staff. My only gripes were a single sheet as the main blanket even though there was an extra blanket in the closet which was thin as well but a little thicker than the sheet and the hot water was mild at best with the knob maxed out to hot. I let it run for a few minutes, temp still didn't change so I dipped in it before it got cooler so I just turned the heat up and left the bathroom door open so I wouldn't be cold when I hopped out. I also waited a few hours and overnight to test out the water again and I was disappointed each time. I will give them another try though, maybe it was the room or something else.

Pros: Nice dinner option ($7 many choices) Nice breakfast Quite room Large pool surrounded by nice trees + SPA Con: Dating facility needs some upkeep. Pool water was dirty Room needs upkeep. Slow WiFi Telephone working poorly TV channels limited

Staff were nice and helpful. The bed was soft and comfortable. The shower was hot. The bathroom seemed dated. It met my needs

Walking into the hotel wasn’t bad. I was greeted right away. Clean lobby. Receptionist was very nice and we had some random conversations, which I enjoyed as I had just driven by myself for the last 5 hours. She explained how to get to my room (the hotel is spread out pretty far so she recommended I drive and park in the back gated area). First thing, the gate should open with a room key. Instead, you have to press the call button and wait for someone to answer (took longer than expected) and that’s to get in or out. Arrived to my room. It was well over 100 degrees in my room, while outside was in the 80s with light rain. The window doesn’t open so I turned on the AC. Turned it down as cold as it would go and left to grab some food, in hopes it would have cooled down by the time I returned. Boy was I wrong, 2.5 hours later and it’s still around 95! Finally cooled down around 9pm, 6 hours after arriving. Attempted to take a shower. There was ice cold or cold water. No warm or hot. I struggled to take a cold shower to wash away the day Attempted to watch TV while I relaxed, but that wasn’t going to be possible. The TV doesn’t work! There’s no antenna or cable. It’s not a smart TV so I couldn’t watch any apps (Netflix, Hulu). Was going to hit the gym for a little bit but guess what, there is no gym, just a “room” under construction. Needless to say, I would not stay here again. Outdated and uncomfortable.

The rooms need to be in better condition.

Room was nice. Had a tv without anything to watch/no cable. No blanket on bed. The hot water was like warm, didn’t need any cold water to adjust the temperature.

Strong musty smell of ‘old dust’. Felt like I went back in time to 1980. Relatively clean but very worn down. TV didn’t work. The room was better and bed was comfortable. Good enough for two nights.

There was a bit of a wait to check in.The lobby and my room were initially quite warm. When my room finally cooled off during the night,there was no cover available other than a sheet.

The grounds were nice, but the cable was out and the in-room coffee was lacking sugar/stir sticks and smelled disgusting(urine?).

Booked online and had to do the entire process again at the hotel. Room was in good condition but, extremely hot. It was 105 outside and 90 inside the room. Took close to 4 hours to cool off. We arrived at 11 pm and had to sleep with wet cloths to stay some hat cool

The staff here is super friendly and accommodating. I’d definitely come back.

The room was clean, bedbug-free, and spacious. The staff, especially Sadie at the Front Counter, were wonderful. There were some issues in the room but Sadie took care of it all. One of our travel team got ill and a member of the housekeeping team took care of the person in a kind and respectful manner (NOT part of her job, but still did it). We were VERY happy with our stay!

Front desk girls was beyond great on every single aspect of it. Rosie was help , and informative and with an excellent customer service . She made my night

Upon checking in, the manager proceeded to charge my card again for the room and safety deposit. Even when I showed her that i had already paid thru expedia. She charged my debit and credit card three different times and ended up "providing a refund" twice. Then my bank locked my card because of the suspicious charges. The hotel supposedly had changed its name 7 times prior to becoming a Hilton and the night of our arrival was hosting a biker get together. Upstairs occupants sounds like they were fighting and your could heard screeming outside by the pool early in the morning.

Great hotel. Would stay again! Nice room, great breakfast! Enjoyed the hot tub. Afternoon and morning front desk women were very nice, polite and helpful. The night shift was very abrasive and accused us of having multiple people in the room because we asked for more blankets. My friend Peter usually sleeps with multiple blankets so I gave him my blanket and the woman gave us a third one after some grief. It was a bizarre interaction. But every thing else was fantastic! Would have been 5 stars without that evening experience after dinner.

Checked in at 100 am lady at front desk was rude very inpatient! No blankets on both beds tv never worked called frint office but noone answered the phone. Plese a

It took a long time check in and to get the key cards to the room. The key cars did not work on the bavk door. The gate to the parking spaces was impossible to open according to the instructions given by the hotel. We waited 3/4 of an hour to get the breakfast, we did not get the food that we ordered and it was almost cold.

Front desk staff was not that helpful. There were two that were pretty decent. Internet didn’t work. They blamed the guest vs trying to troubleshoot. Don’t look like the pictures. I don’t think it was worth it. The only thing that was good was the $7 lunch/dinner deal. That’s it. Bar staff and restaurant staff were very friendly.

The staff at Hiltop were helpful, pleasant, and made this a relaxing one-night stay along a multi-stop road trip. From the start, Rosie at the front desk was efficient and helpful when we checked in, explaining parking, map of the hotel property, meal options, etc. Other workers around the hotel were equally welcoming. Also noting: In the room, the rainfall shower was a nice touch. Options for the complimentary breakfast in their café style setting were tasty, and another nice touch.

The service was horrible, the employee could not explain things clearly and was smelling terribly bad and she blocked my credit card, it was very hard to get inside the hotel because they would not let our car in the parking lot (even though we had check in MINUTES before), the laundry was not working, the tv was not working, the room smelled terrible it smelled like feet, the hotel has awful lightning and looks like the hotel from the shining, the breakfast was very small with veryyy limited options and they were all industrialized nothing fresh. I do not recommend this hotel!!!!

Has private fenced parking which is nice, a lot of food options in the area

Booked the weekend with my daughter for a cheer comp and I would never stay here again by ourselves. It was a very sketchy area and I was nervous especially at night. There was noise from passersby’s and it was just not a comfortable stay for just us girls. The parking was very dark and next to a gas station which seemed very sketchy.

It was just okay.. didn’t feel safe and stayed in my hotel from night till I had to fly out. Overall okay stay. No cable and had a weird experience in the hall way with an employee that was still working on my room when I checked in. Didn’t want to tell him what room I was staying in since I was traveling solo but had to because he was working on it.

Very convenient location, found lots of things to do close by. The cafe and lounge were amazing. The front desk staff were very helpful and informative regarding things to do in Bakersfield. The pool and hot tub (although the hot tub could have been warmer) were like being in a tropical setting! Loved our stay, would definitely come back.

Quiet, comfortable, convenient to highways. Breakfast was underwhelming. Staff pleasant, courteous, helpful.

The room itself was nice but overall the area is sketchy and the hotel is sketchy. We slept fine here for one night but probably wouldn't stay again.

Good Location

This is not a nice hotel at all, terrible neighborhood, homeless everywhere Run down room the carpets are so gross

Gate entry never worked. Bad neighborhood. Alot of homeless and crime

This hotel has been purchased by new owners, I hope they can do better than the last one. We will not be staying here anymore until they get new on site mangers. We come here 7 times a year and stay for the convenience of surrounding restaurants and gas station.

Friendly staff. Good lunch and dinner at $7 each. Good complimentary breakfast at the same connected restaurant. Nice outdoor pool and hot tub. Definitely will stay again.

Bed was very comfortable and the staff was great. The attached restaurant had great food.

I checked in Go to my room no hot water no TV on the AC was off unplugged plugged it back in got the AC on took forever. For my room to cool down. Take a shower no hot water. No tv One to the restaurants/bar. Order dinner almost an hour later. The server came back and told me. The cook was nowhere to be found and they were having a gas issue therefore they could not cook anything. All these issues were known to all the staff but yet did not let anybody know when you checked in. Went back to the front desk different personnel. Completely rude and blamed me said I knew of these issues and still chose to stay there. Spoke with who seemed to be the owner she did not care one bit phones are down to you can't call the office. Check out this morning still no hot water took my key to the front desk astro receipt no paper in the printer so to use a map and printed on. That I receive this place needs to major help. No stars given.

Very nice experience for a last minute stay I would come again free breakfast was very pleasant.

Nice staff and food

Food Was Real Good, Bed was comfortable.

Very nice hotel. It was clean and friendly staff. Nicely done inside lobby . Had a gate to go in and a restaurant attached. All guest are offered $7.00 on any item in menu inside the restaurant for lunch and dinner . Breakfast was inside restaurant with a good verity to pick .

Quiet, comfortable, convenient to highways. Breakfast was underwhelming. Staff pleasant, courteous, helpful.

Muy buen lugar, recomendable, precio-calidad ideal además, las habitaciones son muy ámplias y hay estacionamiento privado. Estilo Las Vegas la decoración pero no importa, Muy recomendable y con desayuno incluído delicioso.

Overall good stay. It’s not a five star place yet did its job. The room was clean and that’s important. Everything was dated and needs a facelift. Breakfast was delish and that 6$ pizza was one of the best.